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"Clean room"

"A very special thank you to Khea for making my stay truly unforgettable with such kindness, care, and genuine hospitality. Your warmth and attention to detail made all the difference. The hotel itself was absolutely exceptional from start to finish—beautiful, elegant, and perfectly maintained, with outstanding service in every detail. The entire team was professional, welcoming, and always willing to go above and beyond. I can’t wait to return."

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."

"Needs more restaurants like all of the other Rius resorts it’s only had one restaurant and the food was horrible the staff was also useless as well"

"Very nice hotel "

"Good hotel with good location. Was extremely disappointed as when we arrived as checkin time was 3pm , we didn’t get our room till 6 pm. A waste/loss of 3 hrs. Tried calling Expedia , who are not interested in helping or calling a customer once you have paid . As for the Hotel , priority is given to locals who are checking in than the visitors. As locals were coming in and without much delay they would get their rooms. Very bad service from Expedia"

"The staff was exceptionally helpful especially Islam. He met us everyday with a smile and great energy."

"Staff was good an location"

"Staff are amazing, so friendly and very supportive. Breakfast is rich with a lot of varieties and very satisfying. Amenities are very good specially for families with young kids"