"The Aircon only worked if we turned it off and back on again every hour or so, I had to wake up through the night to turn it back on. We were locked out of our room 1 hour before checkout and the staff said they could not issue a new key. Their solution was to send someone with us each time we needed to access the room, it was really awkward. There are appliances missing from the kitchen, where there was once a washing machine there's now just a big gap with visible plumbing, it's hidden in the...