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"The friendly and professional customer service of all the staff. "

"The staff were very polite, the room and housekeeping were superb!"

"Check-in and concierge services were very friendly and helpful. We really liked the hotel and the suite. The only issue we encountered was the very inconsistent information regarding a late check-out. The day before our departure, we were told to ask again in the evening because the daily rate was not yet known. In the evening, we were then told that the hotel was fully booked and that we could only check out at 12 pm instead of 11 am. On the day of departure, we were once again informed that a late check-out was not possible. It was only when we spoke to a more experienced staff member that we learned a late check-out was in fact available for an extra charge. We happily paid this fee and were able to check out at 3 pm. This was very important for us as we were travelling with two small children and our flight to Europe was not scheduled until 10 pm. ⸻ "

"Lovely stay, staff are very friendly. The room was very nice. Great shower. Nice welcome of fruit and sparkling water. Quiet location very close to circular quay. Very comfy bed. "

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"The check in staff were friendly very helpful The room was clean tidy and comfortable The staff at breakfast were friendly and polite "

"We frequently stay at The Grace Hotel when going to shows in Sydney's CBD. Great value, excellent rooms, very friendly & helpful staff, plus cinveinient to all locations. Highly Recommend!!"

"Very clean. Excellent staff particularly Devi at check in "

"Great service. Amazing room. Bed was a dream. "