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Reviews of Mansion Hotel

2 out of 5
Mansion Hotel
Satovriandou 28, Athens, Athens

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 185 reviews" "
Rating 8 - Good. 72 out of 185 reviews" "
Rating 6 - Okay. 34 out of 185 reviews" "
Rating 4 - Poor. 9 out of 185 reviews" "
Rating 2 - Terrible. 16 out of 185 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicolas

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Insect Infestation
We could not stay in the hotel because it is infested with cockcroaches and filthy environment. I complained about the infestation but unfortunately they refuse refund. Poor customer service
Stayed 2 nights in Oct 2023

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the bed was comfortable, the bathroom was new. Not much surface area to put things on but overall a comfortable room. The neighborhood is not very nice, a little bit sketchy.
Stayed 7 nights in Dec 2023

10/10 Excellent

Thu-Huyen

Stayed 2 nights in Nov 2023

10/10 Excellent

MANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities
Property was pretty clean with friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Stayed 6 nights in Nov 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service
Very basic, but very good price, good location (close to centre) in a moody area.
Stayed 6 nights in Oct 2023

2/10 Terrible

Jordan

Disliked: Staff & service, property conditions & facilities, room comfort
TERRIBLE PLACE
Terrible hotel to stay. Area itself is full of drug users with syringes and needles discarded on the street. Room was extremely small and uncomfortable as mattress was rock hard and with what we assume is the cleaners hair!!!Receptionist refused to deal with noisy guests. The pictures on advertisement are deceptive so do not get fooled. We had a terrible night sleep complemented with noise from jackhammer coming from the building site next door which you could almost touch by opening your window. We booked for 3 nights but left after the first night. We would have left early if it was not for the fact it was so late at night. WOULD NOT RECOMMEND THIS HOTEL
Stayed 3 nights in Oct 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the single room which was quite tiny, however with the price of hotels cannot really complain. The staff were very helpful and knowledgeable and the room was quite clean. Not somewhere to venture out in the dark but the location was central and close to the Omonia Metro.
Stayed 2 nights in Oct 2023

8/10 Good

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok but the shower head was at waist level and sink was so small water would get all over the place.
Stayed 3 nights in Oct 2023

6/10 Okay

sandra

Travelled with partner
Disliked: Cleanliness
Perfect location because you have Metro very close and you are close to everything, but drug dealers, prostitution, bad and dangerous surroundings. The room was ok, nothing fancy but clean and comfortable
Stayed 3 nights in Oct 2023

8/10 Good

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Mahbuba

Liked: Staff & service, amenities
Disliked: Cleanliness
The property was okay. Rooms are smaller than usual. Service of stuffs was really good, they are really helpful but bed and floor wasn't very clean. Dusts were visible. Also the area/road was very dirty and smelly.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Deceptive advertising
We booked online and used the photos of the hotel and room as a guide. The photos were deceptive. The room number on the wall was hanging off the wall and the lock on door had been obviously broken into in past. The doorknob was loose. The room hosted 2 twin beds (fine) but was the size of a large closet. The hotel location was in a run down area of Athens, nothing like the online site showed of views from hotel and location. We booked a nonrefundable hotel. I do not give the hotel a good review. The room and tiny bathroom were clean.
View from front "shared balcony"
Metal rusted bed frame - 2 twin beds in very small room
Small shower/bathroom
Room from back window
Stayed 2 nights in Sep 2023

8/10 Good

Reemon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fabulous staff! Everyone’s friendly and know basic English too which is helpful! Only a few minutes walk to transit and lots of main stores nearby. Just the few blocks around the hotel are dirty/smelly and have sometimes sketchy people on the streets, but if you mind your own business everything’s fine. Lastly the hotel room was clean and everyday they provided fresh towels and shower gel
Stayed 4 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

MA TRINIDAD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property itself is highly recommended 👍
Stayed 3 nights in Sep 2023

10/10 Excellent

mustafa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly employees and clean room service
Stayed 2 nights in Sep 2023

4/10 Poor

Alejandro Udave

Stayed 2 nights in Sep 2023

8/10 Good

Ileana

Stayed 1 night in Aug 2023

8/10 Good

Hamid Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you for rating usBest regards

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and perfect location
Great stay , I loved the hotel very convenient location , close to Brickell city center and to all the good restaurants . Staff is amazing
Stayed 2 nights in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you very much for your great feedbackBest regards

8/10 Good

Sixtine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient but area is not good, the street feels a bit unsafe. otherwise, the staff is all super nice and very helpful!
Stayed 2 nights in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you very much for your kind feedbackWarm regards

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty good overall. The neighboorhood is filed with homeless people.
Stayed 6 nights in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you for rating usBest regards

8/10 Good

jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very good but the area nearby ca be improved. The staff is very helpful and friendly. The room was clean.
Stayed 1 night in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you very much dear

10/10 Excellent

martha, las vegas nv

Stayed 10 nights in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you very much for rating usWarm regards

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located. The personnel is very helpful. The room was clean and comfortable. The are near the hotel can be improved but that is not hotel’s responsibility. You will be a very short walk from Omonoia Square.
Stayed 1 night in Jul 2023
Response from Vasilis on 14 Aug 2023
Thank you very much for your kind feedbackBest regards

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Very close to the metro. The room is small but it is a bargain in downtown Athens. The service was outstanding and the person in the counter was very helpful.
Stayed 1 night in Jun 2023
Response from Vasilis on 14 Aug 2023
Thank you very much for your kind feedback!!Best regards

10/10 Excellent

Joaquim

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very central - good
Stayed 3 nights in May 2023

2/10 Terrible

Shaista

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2023

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities, room comfort
Room was great and the staff were pleasant, unfortunately the area surrounding it can be intimidating as it’s a rough looking area but I was never bothered
Stayed 4 nights in Apr 2023
Response from Vasilis on 16 May 2023
Hello dear guestThank you very much and we hope to see you again soonKind regardsVasilisReservation department

2/10 Terrible

Marcia

Stayed 1 night in Oct 2022

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
I stayed here twice, once at the beginning of my stay and once at the end after 35 days traveling around Greece. It was the smallest room I stayed in. It did not have a fridge while every other room did. The area seemed to be even more unsafe and unsavory a month later. While a great location as far as sights and neighborhoods, the few blocks around this hotel were scary.
Stayed 1 night in Oct 2022

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the location was great as far as the metro and walking to sites and such, there are about two blocks you must walk through that look pretty unsafe especially at night. The front desk staff was friendly and always there. The walls were very thin- I could hear when anyone was coming or going, showering or flushing toilet, or even simply talking. It did not allow me to sleep well at all.
Stayed 3 nights in Aug 2022

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

LAURA

Stayed 1 night in Jul 2022

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Just a couple of blocks from Omonia Square ans the metro station. Air con and wifi was very good. Staff was friendly and helpful. There is a bank of computers on the floor above reception.
Stayed 3 nights in Jun 2022

8/10 Good

SEBASTIAN SAVIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near to metro to visit all attractions
Stayed 6 nights in Apr 2022

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the heart of Athens
My father and I stayed at the hotel and we both enjoyed our time there. The hotel is a 2 minute walk from Omonoia Square making it a very central hotel with easy access to the metro system and plenty of shops and restaurants. The staff at the hotel were super friendly. This included the staff who cleaned our room, the 3 male receptionists and the wonderful female receptionist. Every day our towels were changed and the bins emptied. Every second day the beds were made and the room was swept and mopped. We couldn't have asked for a better service. Furthermore, our every need was met with courtesy and politeness. We showed the same respect towards all members of staff. My father and I will definitely be staying at the Mansion hotel again when we return to Athens.
Stayed 14 nights in Dec 2021

6/10 Okay

Keith

Hardly a "mansion". A bit grim, not recommended.
It was like a prison cell, without even a table and chair, and it faced a dirty airshaft. The shower was the best feature, and the room was well lighted. The street outside was a scene from Desolation Row. Otherwise, staff was friendly.
Stayed 1 night in Oct 2021

6/10 Okay

Nelson

Liked: Cleanliness
Stayed 2 nights in Oct 2021

10/10 Excellent

Jaswant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2021

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!
Hotel itself has very modern interior. Is very clean with daily housekeeping service. Staff is helpful and very nice. The area where hotel is located is close to omonia station and that makes it easy to get around Athens. The streets around omonia are not as in great shape as omonia square itself. In general the location is great hotel is lovely and clean and staf is very nice and helpful.
Stayed 4 nights in Oct 2020
Response from vasilis on 1 Nov 2020
Thank you very much for your kind feedback!!

6/10 Okay

Lynn

Stayed 3 nights in Dec 2019

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little centrally located hotel!
The staff at the mansion hotel were excellent and helped us with any questions we had and more! The hotel was centrally located and the rooms were clean every day including Christmas day! We will definitely be staying there again in the future!
Stayed 14 nights in Dec 2019

6/10 Okay

Adrianne

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn't stay here again.
The staff was friendly but the neighborhood was scary. It is next to a brothel and the streets are filthy. I mean heaps of trash filthy. The hotel breakfast is in another hotel and to get there you have to walk through a drug park.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Omonoia Square is very sketchy area, if you don't know where you're going, one wrong turn and you can find homeless people sleeping around the garbage dumpsters, it makes you feel very uncomfortable...
Stayed 2 nights in Sep 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price. You get what you pay for
Great for the price, the front desk clerks spoke English. I think my only beef was the bathroom. It was so tiny, you couldn't open the door fully. The shower didn't have a showerhead so you had to hold the hose in one hand and wash with the other hand. The taxi driver did say the neighborhood wasn't the best. There is grafitti everywhere in the city so hard to tell what parts are good and bad.
Stayed 1 night in Aug 2019