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"Amazing grounds and facilities, the spa is lovely, great thermal suite. Lovely room but small for a superior room, I feel a standard room would have been just the same or maybe bigger, not worth upgrading to a superior for complimentary water, which was a 330ml carton between 2. Some Maintainance issues need attention like broken tiles in the spa showers. The staff in the spa and reception were attentive, friendly and helpful. The breakfast and bar team lacked attention to detail and warmth, for example we entered the breakfast room and were just shown to a table, not asked if we had stayed before…we hadnt! We found our own way round, we weren’t asked if we would like any of the breakfast upgrade items that we read about on the table. The same team were on in the bar when we went for coffee not helpful when we asked about the rewards etc that we had. "

"Staff were delightful and keen to help. 2 night stay and would have given a much better rating if shower on first morning wasn't cold. Expected problem to be solved after informing staff but tepid shower only just usable next day. Four coat hooks and no wardrobe. Plus points staff, food, car parking, comfortable bed with lovely linen, quiet room and excellent WiFi. Easy stroll to river and town centre It is a low cost hotel so one has to accept compromise however hot water problem not acceptable. Shame really"

"Very attractive historic location, pleasant in every way; walkable from train station. Comfortable dining room ; excellent dinner!"

"Everything was fine. Good quality bacon for breakfast. Room spacious and clean. Only issue was that soap in shower had run low and did not flow into hand"

"The spa was amazing. Great hotel"

"Beautiful wee place above a pub. The food in the pub was amazing. Would go again just for the food. Staff very friendly. No parking at the hotel. Only a few minutes away by car but a steep hill back up to the hotel with bags. Overall loved it"

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"Room was comfortable and clean. The staff were attentive and friendly. The food was excellent."

"Very comfortable room. Friendly staff. Good breakfast, served very promptly. Live music events a little loud, but don’t go on that late."