Ashton Ranch Hotels, Phoenix

"The staff was very polite and helpful!!! BUT.... The plastic the mattress comes in was covered with a fitted sheet so throughout the night whenever you moved the sheet would start to come off. You spend the night fixing it or sleeping on the plastic because fitted sheets don't stay on plastic. The bathroom had a new shower curtain but a towel from a previous person was left hanging in the bathroom.The toilet seat definitely should have been replaced because it was old and discolored and the seat cover itself had old cigarette burns. This is one area ABOVE ALL that attentinn should have been given. The room isn't cleaned unless requested so no garbage pick up, beds made or towels replaced you're not told in advance No room phone in the room so if you need something you have to go back to the front desk and no wake up call is available The comforter was a plain dark gray that looked old ..No blanket was available so you only had it besides the top sheet. Since people.tend to put everything and do everything on hotel comforters, for sanitary reasons even a light blanket shoud be provided with the top sheet They did have a microwave and refrigerator and the TV had a good number of stations Free parking was also available At this time I could not recommend this hotel until the rooms have a better presentation. I understand they are renovating but I think they should have waited until they could have presented better. The staff however was very polite and helpfull"

"Unfortunately we had a very bad experience with our room. We arrived in the evening and after being checked in we went to our room. When we unlocked the door, we had trouble getting it open. With some shoulder power, it pushed open to reveal the problem. Obviously the door to this room had been kicked in at some point in time. The door jam was all broken and cracked. There were blood stains on the sheets and bed cover. A dirty wet rag on the microwave. A shampoo bottle cap in the tub and blood on the bathroom door. We never touched a thing, turned around, and went back to the front desk. The front desk gentleman did not hesitate in giving us an immediate refund on our stay. Unfortunately, because of the short notice on a one week stay, our vacation cost us a couple thousand more than expected to find another room during spring training. "

"Very nice and clean room, beautiful, spacious resort. "

"dirty and roaches present "

"Yes, the bathroom had water spots on the ceiling (we were on the first floor). The door had been ‘compromised -kicked in). Cover up paint applied in the bathroom was darker than original paint. "

"Excellent "

"Nice pool great dinner and breake"

"Property was totally rundown, seen it’s better days. No luggage carts, just one ice machines didn’t work showerhead was broke."

"Room was dirty, old, and disgusting. Lifted up sheets and mattress had mold and stains and what looked like bed bug residue. Didn’t end up staying and the property said my stay was refunded, we’ll see if I get my money back."