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"We had a wonderful stay at Arima Grand. One of our favorite parts of our trip to Japan. I highly recommend staying in a ryokan at least for a short time when you visit Japan. You are provided sized yakutas that you wear during the stay. The onsen is beautiful and not crowded. By staying here we felt a deeper connection to the Japanese culture. The included 9 course omakse is heavenly if you are open minded to try new foods including several raw dishes and usually ends with a Kobe beef entree. The included breakfast buffet with Japanese, Chinese and American items was among the best I have ever experienced. Our room was a suite with Western and Japanese elements including tatami floors with futons and elevated 2 twin beds, a separate bidet toilet from the shower area, and an included unlimited alcoholic and non alcoholic mini bar. The included meals, onsen, rooms and yakutas are WELL worth the higher cost. Service was fantastic. We enjoyed the game room for the kids and the gift shop as well. The only downside was that it is a bit off the beaten path from Kobe but we used it as a home base from our day trips to Kyoto and Osaka. Day trips on the Shinkansen from Kobe were $10 and 15-20 minute rides. It was a true luxury to be able to come home to a 9 course dinner followed by a dip in the onsen before bed. 10 out of 10!"

"Everything is super - good at the Hewitt hotel. Thank you for your service."

"Good location. Great price for the kind of room you get. Only complaint is that you dont have a room key and you have to call the front desk every time you want to leave the room. Very weird system that I've seen in some love hotels but this one is extra weird. Never been fully locked into the room before. My rooms wifi also just randomly shut off and wouldnt turn back on. But thats probably not the hotels fault. Other than that, great bathroom with lots of space. Room has lots of space with lots of functions on the TV. Good midpoint between Kobe and Osaka with a station 3 minutes away. Staff was wonderful, cheerful, and helpful, even with my poor japanese. Check in and check out was very convenient."

"I highly recommend the wagyu dinner/breakfast"

"Location up a hill but shuttle to and from the hotel is provided at any time. Private onsen is nice."

"Very traditional onsen hotel. Worth the visit, staff was great, food was great."

"a nice place to stay"

"We stayed in Room 杉 on with a private open-air bath on April 15, and this was our second time visiting this property—our last stay was about 8 years ago. It was such a joy to return. The room was spacious, spotless, and very comfortable. Both meals were absolutely delicious, with the clams being a definite highlight! We also noticed some thoughtful upgrades since our last visit, like the addition of remote-controlled lighting and TV, as well as extra blinds around the private bath area for added privacy. The staff were incredibly warm and welcoming throughout our stay. We arrived on a rainy day, and they kindly arranged to pick us up near the bus station, which we really appreciated. It was also a lovely touch that they offer complimentary drinks and snacks in the lobby. On top of that, we received a gift card with our booking, which we enjoyed using at the gift shop. Overall, it was a wonderful experience, and we would highly recommend this hotel. We’re already looking forward to hopefully returning again in the near future."

"Rooms are clean and the staff are amazing. An improved air conditioner for the room would be nice as it got very warm in the room at times. We loved the connected grocery store and shopping center connected to the Hotel."