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Kobe Bay Sheraton Hotel & Towers

4.0 star property
Travelers find rejuvenation at this peaceful retreat, where hot springs and tranquil spaces offer the perfect setting to unwind and recharge the senses

Choose dates to view prices

The Kobe Bay Sheraton Hotel & Towers in Higashinada offers relaxation with its sauna, onsen, and spa treatments. Guests start their day with breakfast at one of four restaurants, then enjoy the garden, visit the coffee shop, use free WiFi, or play on the tennis courts.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$186
26 May - 27 May
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 4427 for adults and from JPY 2530 for children
  • Airport shuttle fee: JPY 2200 per person (one-way)
  • Airport shuttle fee per child: JPY 1100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on 26 May 2026 start from AU$186, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kobe Bay Sheraton Hotel & Towers pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kobe Bay Sheraton Hotel & Towers?

Self-parking is free at this property.

What time is check-in at Kobe Bay Sheraton Hotel & Towers?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Kobe Bay Sheraton Hotel & Towers?

Checkout is at noon.

Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 2200 per person applies.

Where is Kobe Bay Sheraton Hotel & Towers located?

Located in Higashinada, this spa hotel is within 1 mile (2 km) of Port of Kobe and Dekapathos. Hakutsuru Sake Brewery Museum is 2 mi (3.3 km) away. Island Center Station is only a 5-minute walk and Island Kitaguchi Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

7.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 345 out of 654 reviews
Rating 8 - Good. 234 out of 654 reviews
Rating 6 - Okay. 56 out of 654 reviews
Rating 4 - Poor. 8 out of 654 reviews
Rating 2 - Terrible. 11 out of 654 reviews

Reviews

Verified

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Takahiro

Liked: Staff & service
Nice hot spring bath
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Schoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

alberto

Disliked: Cleanliness
m.. m vxvfhjfjfhhxjxjdjfj
Stayed 2 nights in Jun 2024
Verified

8/10 Good

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がとても良かった。
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

ayaka

Disliked: Staff & service, amenities
ヘアアイロンとブラシを忘れてしまい、2度の連絡をしたにもかかわらず怒り気味で対応されました。 ヘアアイロンに関してはホテルの朝に使ったのが最後でスーツケースも一度も開けなかったのでホテルの方にもう一度確認して欲しく電話したのに上から目線で再度探すそぶりもみせてくれませんでした。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Katsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロント及び朝食会場スタッフさんの心温まる親切丁寧な対応が素晴らしかったです
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Naoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食なしの宿泊だった。スタッフの方が親切で快適に過ごせた。
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Kenji

Liked: Cleanliness, amenities
天然温泉が良かった。
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Kotani

Liked: Cleanliness, staff & service
Disliked: Amenities
お部屋は、とても綺麗で、過ごし易く、お掃除も綺麗にされていて、シャワールームも良かったし、ベッドも寝心地が良かったです。ただ、本当に本当に残念だったのは、翌朝、朝7時過ぎに温泉に行って、体を流しゆっくりして、その後、シャンプーをしにシャワー台に行くと、ご高齢の男性の方がシャンプーをしていた。付き添いの女性の方が背中を向けて、彼女も身体を洗っていて、なぜ男性の方が女性風呂にいるのか？年配の方であっても、あってはいけない事ではないでしょうか？ただルールがわからないのですが、シェラトンでは、年配の方なら男性でも、女性風呂に入って良いのでしょうか？私は、他の男性に裸を見られたくないです。その高齢の方は自分で髪を洗っていました。付き添いの方が必要かなのかも知れませんが、もう本気で気分が悪くて、不快でしかなく、せっかくの楽しい旅行が残念でならなかったです。こんな経験はじめてで、今でも思い出すと気分が悪いです。温泉内をお掃除していた方は、外国人でたぶん彼女もわかっていたはずです。ポイントを使って、楽しみにして宿泊した四つ星ホテル、真面目に使ったポイント返して欲しいぐらいです。
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Akira

Liked: Cleanliness
15:00チェックインのオペレーションが悪すぎる。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Misook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

にこ

いつも利用してとても満足してましたが 今回は朝食のレストランのスタッフのスタート時間を尋ねたところ7時と言われ、散歩などして帰って来たら6:30スタートに気づき、ありえないです。 スタッフ教育がなってない 残念です。
Stayed 1 night in Jun 2025
Verified

4/10 Poor

YOSHIKO

2025/5/18泊19日チェックアウト ①アメニティは充実していたが、湯沸かしポットが無かったのは残念でした。付随するティバッグも、 ② 18時前にチェックインのみし、フロントの前クローク横でキャリバッグから近隣に住む者に渡す荷物だけ出し外出、21時前にホテルに戻ると預けておいたキャリーバッグがポツンと一つだけ置いてありタグも何もついていなかった、私もフロントには声もかけず自分のものだったのでそのまま920号室へ。しかし他人様が故意に持ち去ることもできることに気が付いた。。 そしてもう一つバッグの外ポケットに折り畳み傘を入れていたが折り畳んでも外に飛び出した状態だった為にそのままバッグに納め、着替え程度の物だけだったので鍵もかけず外出しました。部屋に入りバッグを開けると何故か日傘の柄が折れて外れた状態で入っていた。 鍵をかけなかった私にも落ち度もあり、貴ホテルにチェックインする前にホテル・オークラのシャトルバス利用の際のバスのトランクに入れてもらう際か出してもらう際に折れたのか、、、？しかし、貴ホテルでバッグの外ポケットから中にしまう時には折れていなかった。当日なり翌日にでも言うべでしたし、今更申し上げても仕方ないことですがホテル側？、貴ホテルフロントは宿泊客じゃなくても出入りは自由なため誰かが？と言うこともありますが人様を疑うことにも抵抗がありそのままにしていたが、一つの事例として口コミさせていただきます
Stayed 1 night in May 2025
Verified

10/10 Excellent

TAKAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ＧＷ後、温泉に惹かれ久々に宿泊しました。クラブフロアの2人部屋はじゅうぶん広く、清潔、リニューアル直後のようにピカピカ、綺麗でした。ラウンジで無料の飲み物をいただきながら六甲の景色を見て一息。到着からリラックスできました。 温泉は、露天風呂、打たせ湯他いくつかの風呂があり、旅館や健康ランドよりリラックスできるくらい良かったです。2014年からニュー淡路が経営しているとのことで納得でした。温泉フロアにもラウンジがあり、無料、有料の飲み物がありました。 クラブラウンジでは、夕方からトワイライトタイムでオードブルとスナック、スパークリングワインでまたまたのんびりしました。 アルコールメニューも多くついつい飲み過ぎには注意かも。 暗くなってからの神戸夜景はまことにきれいでした。 翌日は１階で朝食ビュッフェをいただき、オムレツ、フレンチトーストなど食べきれないほどのたくさん種類がありかつ美味でした。その後、フィットネスフロアのジャグジーでさらにのんびり、すべてのスタッフが優しくて満点のホテルでした。
Stayed 1 night in May 2025
Verified

6/10 Okay

Shinsuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランで店員に当たり散らしている方が目に入ったのは残念でしたが、それ以外は大浴場もあるマリオット系ということで満足できました。大浴場のシャンプーやコンディショナーも室内にあるものと同じブランドものに揃えていただけると、さらに良いかもしれません。
Stayed 1 night in May 2025
Verified

10/10 Excellent

Misook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

みなさんとても笑顔が素敵

4度目の利用ですが朝食レストランのマネージャーの方及び働いてるみなさん いつもご親切です。 食事も美味しいし温泉は最高でした。 又行きなくなるホテルです。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Kunihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食ビュッフェがヤバい。世界一かも
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Takada

Liked: Cleanliness, amenities, property conditions & facilities
チェックイン、チェックアウトがもう少しスムーズになりませんかね？！
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Hideji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜景素晴らしい。
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Yooshik

Liked: Cleanliness, room comfort
비싸게 클럽을 이용할 수 있는 방을 구매했는데, 클럽서비스 은 최하위, 특히 음식은 거의 없음, 간단한 과자, 쿠키 1-2개, 공간이 부족해서 보통 1시간에서 2시간 대기해야 함
Stayed 3 nights in Jan 2024
Verified

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉♨️がいいです。 朝ごはんが美味しい😋
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

yoko

Liked: Staff & service
Disliked: Cleanliness, amenities
良い評価が多かった
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素晴らしい

何度も滞在しておりますが、今回も非常に快適なものになりました。周辺はは若干人口が減っているためか商業施設がかなり閉まっており寂しいですが、逆に静かな環境の中にある老舗のリゾートホテルと言えます。温泉もすばらしい。
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感があり、とても素敵なホテルでした
Stayed 1 night in Sep 2023