"We had booking reserved. When we showed up they told us they had no rooms available. They never provided us with a refund even after multiple requests to do so. "
"We had booking reserved. When we showed up they told us they had no rooms available. They never provided us with a refund even after multiple requests to do so. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
When we walked in and gave our voucher to the woman on reception, the very first thing that was said to us (2 female cousins-in-law travelling together), was that we had booked a Deluxe twin room but that there were no twin beds available so they upgraded us to a Premium room complimentary with a King bed. This was unacceptable as at the time of booking and on confirmation of the voucher it clearly stated that we had confirmed a Deluxe room with 2 beds. The upgrade did not in any way make up...
When we walked in and gave our voucher to the woman on reception, the very first thing that was said to us (2 female cousins-in-law travelling together), was that we had booked a Deluxe twin room but that there were no twin beds available so they upgraded us to a Premium room complimentary with a King bed. This was unacceptable as at the time of booking and on confirmation of the voucher it clearly stated that we had confirmed a Deluxe room with 2 beds. The upgrade did not in any way make up...
J
Reviewed February 27, 2018Reviewed February 27, 2018
Cant fault anything other than constantly asking staff for service or assistance, however not an issue just with Astoria but we felt this throughout the Philippines
Cant fault anything other than constantly asking staff for service or assistance, however not an issue just with Astoria but we felt this throughout the Philippines
Excellent Customer service. You were greeted immediately upon entrance. Very attentive to your needs. Had booked an underground tour with them however it was cancelled due to bad weather but they had notified me in a timely manner and arranged other activities that could be undertaken.
Excellent Customer service. You were greeted immediately upon entrance. Very attentive to your needs. Had booked an underground tour with them however it was cancelled due to bad weather but they had notified me in a timely manner and arranged other activities that could be undertaken.
Anonymous traveller
Reviewed December 26, 2017Reviewed December 26, 2017
We were so happy with our stay at casa Belina. Communication was excellent from point of booking to pick up. Check in was smooth, staff friendly and rooms are spacious and very clean. Great location. Would love to stay again
We were so happy with our stay at casa Belina. Communication was excellent from point of booking to pick up. Check in was smooth, staff friendly and rooms are spacious and very clean. Great location. Would love to stay again
Food served on Complimentary Breakfast Buffet was impressive.
Airport transfer is also a bonus.
Amazing customer service over all.
4.4 out of 5 for me. Thank you.
Food served on Complimentary Breakfast Buffet was impressive.
Airport transfer is also a bonus.
Amazing customer service over all.
4.4 out of 5 for me. Thank you.
Catherine
Reviewed October 25, 2024Reviewed October 25, 2024
The room was large and well serviced. The food from the restaurant was tasty and fresh. The menu is very broad.
The kids loved the personally made pan cakes that the chef made into well known cartoon characters.
The shops were not too far and getting transport was extremely easy.
This hotel has its own generator which kicks in autonomously whenever there is a brown out.
The highlight was the swimming pool. Very large and varying in depth. Staff are very observant when children are swimming....
The room was large and well serviced. The food from the restaurant was tasty and fresh. The menu is very broad.
The kids loved the personally made pan cakes that the chef made into well known cartoon characters.
The shops were not too far and getting transport was extremely easy.
This hotel has its own generator which kicks in autonomously whenever there is a brown out.
The highlight was the swimming pool. Very large and varying in depth. Staff are very observant when children are swimming....
Such a gorgeous view with very friendly staff. My partner and I wish we had more to stay here. We will be back and will recommend it to our family and friends!!! Thank you Panja!
Such a gorgeous view with very friendly staff. My partner and I wish we had more to stay here. We will be back and will recommend it to our family and friends!!! Thank you Panja!