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"Check in was not good didn't have Id with me so could not check in even though I showed them my reservation on my phone, staff were not very helpful until we mentioned going to another casino, room could have used some maintenance, only two towels and one washcloth in the room made for 4 people, tv remote wad missing from room had to chase down the maid to get it"

"Friendly "

"Very clean and the staff was great! Beautiful hotel"

"We thoroughly enjoyed our stay at the Lakehouse! The whole experience was top notch and even with a slight mix up, they went above and beyond to ensure we were taken care of. It was a surprise stay for my wife's birthday. I reserved dinner at the restaurant in the hotel, Rose Tavern. The service and food was amazing! The front desk service was tremendous. I run a small business and I know what it takes to serve customers at a high standard. The Lakehouse on Canandaigua Lake will be an expierience and stay to remember! Thank you for making my wifes stay so special!"

"Staff is always friendly and rooms are clean!"

"Wonderful place. Bathroom could be updated a bit and showed signs of age - as did the hallway. And I beg you to get more comfortable pillows. Those are minor grievances, though. Gorgeous view of the lake. Good sized rooms. Very helpful staff (and great folks at the winery). The comp tasting and bottle of wine were very appreciated. Looking forward to going back."

"Great time"

"When the pool and hot tub was down."

"Everything was fine."