Really disappointed with this hotel, stayed a year ago an it was alot better & the room i had then i paid less and had a bigger room!
Dont be fooled by the ‘double standard’ & ‘deluxe’ etc the sqm size blah it makes no difference here all are same!
i booked a deluxe for the extra space and the room was tinier than the standard double i booked a year ago
When i asked reception about this they didnt seem to care or want to rectify the problem,
Room had a smell, 2 hours later they send someone to check who went sniffing around the room, found nothing said he was going to send air freshener or something to get rid of smell .. 3 days to check out still had no air freshener so the window stayed open!
Cleaner never came despite leaving the tag on door, i asked reception what was going on, they asked the cleaner to come to room she was so rude she knocks on door and says ‘you want me to clean room, what do you want me to do’ well obviously we want you to clean & make up the room!
Reception staff rude, phone didnt work in room so had to go down to reception if needed to discuss these ‘issues’ no fan in bathroom so smell was even worse in there, everytime bathroom door opens & shuts the ceiling in bathroom sounded like it was going to drop! Bed Pillows were square pillows you get on a sofa!
Not comfy’ not clean, dust on window sills! just a mess!
Couldnt even find remote for the tv but again reception didnt care, the place is basically a good looking hostel for kids!