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Reviews of Best Western Zaan Inn

3 out of 5
Best Western Zaan Inn
Grenehout 22, 1507 Eb, Zaandam

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 418 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Julia Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Team Best Western Zaan Inn on 22 Apr 2024
Thank you for staying with us.

4/10 Poor

Kimberley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected more from a VIP suite but was quite disappointed. As the suite seemed quite basic and could have been much cleaner. But there were lots of smudges, food crust on the bedroom curtain and food crust on the plates and dishes as though not washed thoroughly. There was a female staff member at reception on one of the evenings into my stay who was not helpful at all, slightly rude and very standoffish. I don’t recall the name but she was a short slightly round dark haired lady, with very elaborate false eyelashes. However, the mature gentleman who advised me my room was ready at the start of my stay/check in,was extremely polite, friendly and genuinely welcoming.
Stayed 3 nights in Apr 2024
Response from Team Best Western Zaan Inn on 11 Apr 2024
Thank you for your stay. Not sure what you mean with VIP suite as it is a normal suite. Please do let us know during your stay if something is not right so we can act immediately. Now it is too late and is frustrating for you and us as well.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right beside the metro and a shopping strip mall. We stayed in family room 411 and the internet rarely worked. They tried resetting the modem, but that didn’t help. . They offered to move us the 2nd day, but when we checked there were no family rooms available that day to switch to. Other than the internet access the hotel was nice.
Stayed 3 nights in Feb 2024
Response from Team Best Western Zaan Inn on 22 Feb 2024
Thank you for your stay and feedback. We are in the process of upgrading our wifi services.

8/10 Good

TANVIR

Response from Team Best Western Zaan Inn on 20 Feb 2024
Thank you for staying with us.

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious clean and quiet room Well located for transport into the city Friendly staff
Stayed 2 nights in Feb 2024
Response from Team Best Western Zaan Inn on 16 Feb 2024
So nice to hear! Thank you very much.

8/10 Good

Nga Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Best Western Zaan Inn on 21 Mar 2024
Thank you for your staying.

2/10 Terrible

Raymond

Travelled with family
Disliked: Staff & service, amenities
No breakfast. Parking cost. Extra charges
Stayed 3 nights in Nov 2023
Response from Team Best Western Zaan Inn on 22 Nov 2023
Thank you for your stay. We do offer breakfast. We do however not have extra charges. If you mean citytax, this is also noted on your reservation. You are free to park in the streets around us as well but this is at a cost as well. Parking on our own site is therefor cheaper. We do suggest to check this upfront in order to be well prepared when travelling.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a nice family suite, it was specious and had a handy kitchenette. Very convenient location - close to the station, where a train will take you straight to central Amsterdam.
Stayed 3 nights in Oct 2023
Response from Team Best Western Zaan Inn on 30 Oct 2023
So good to see you enjoyed your stay. Thank you.

4/10 Poor

Kenneth

Disliked: Staff & service, amenities, property conditions & facilities
Save your money and go somewhere else. Yes, there's a bed and a computer screen for a TV, and if that's all you need then still go somewhere else.
Stayed 1 night in Oct 2023
Response from Team Best Western Zaan Inn on 2 Nov 2023
Thank you for your stay and feedback. Do let us know what else you expect and we will assist you with this.

4/10 Poor

Willy

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Some staff was rude, some were very nice, restaurant was closed they say. various things in room need maintenance.
Stayed 6 nights in Sep 2023
Response from Team Best Western Zaan Inn on 25 Sept 2023
Thank you for your stay and feedback. We do apologize for not having met your expectations.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies working check in were so nice. Room was nice and exactly what I needed for a few nights of restful sleep.
Response from Team Best Western Zaan Inn on 21 Sept 2023
So nice to hear, thank you!

10/10 Excellent

Hugh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great chain hotel near the railway station. 10 mins to Amsterdam Centraal. Lovely town centre by the station. What's not to like?
Stayed 3 nights in Aug 2023
Response from Team Best Western Zaan Inn on 4 Sept 2023
Great to see you liked your stay with us. Thank you so much.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Best Western Zaan Inn on 4 Sept 2023
Beste Julie, Hartelijk dank voor het schrijven van een review. Wat fijn om te horen dat uw verblijf bij Best Western Zaan Inn naar wens was. Wij hopen u in de toekomst nogmaals te mogen verwelkomen. Met vriendelijke groet, Reservations Best Western Zaan Inn

8/10 Good

Yan Yin Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the outsikrt of Amsterdam but with good transpot link to the city.
Stayed 4 nights in Aug 2023
Response from Team Best Western Zaan Inn on 24 Aug 2023
Hello, we are not located in Amsterdam but in Zaandam as is part our name.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Team Best Western Zaan Inn on 10 Aug 2023
Thank you.

10/10 Excellent

Yosef

Stayed 8 nights in Jul 2023
Response from Team Best Western Zaan Inn on 8 Aug 2023
Thank you so much.

2/10 Terrible

Shelby

Stayed 2 nights in Jul 2023
Response from Team Best Western Zaan Inn on 24 Aug 2023
Sorry we have not met your expectations.

4/10 Poor

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly, will not stay here again.
On arrival the staff were very unwelcoming and uncooperative around the fact that we had had a cash flow problem meaning we could not easily pay for 4 nights in one go. They showed no respect for my Silver Membership status. Prior to our arrival I had tried to reduce our stay to 3 nights but they said I would have to cancel the bookings and rebook. This is ridiculous. I cannot understand why they could not just cancel the 4th night. When we left they said bye. Nothing else. They did not realise we had stayed there this year for the second time because we liked it last year. We will not stay here again.
Stayed 4 nights in Jul 2023
Response from Team Best Western Zaan Inn on 24 July 2023
Thank you for your stay and sorry we have not met your expecations. Bear in mind that you made a booking through a 3rd party. Therefor you would need to make the changes there and you also do not get your reward points as you have not booked directly with us. Have a good day.

6/10 Okay

Lucian

Business traveller
Disliked: Staff & service, property conditions & facilities
Pro: nice&polite check out reception staff -clean bathroom Cons: -rude & bored check-in reception staff - internet blocked by my antivirus due to pishing/suspect activity, so no internet -worn out, smelly room - basic breakfast, very, very salty bacon, dry eggs, and some croissants -expensive
Stayed 1 night in Jul 2023
Response from Team Best Western Zaan Inn on 24 July 2023
Thank you for your stay and feedback.

4/10 Poor

Emily

Travelled with family
Disliked: Cleanliness, staff & service
I’m a single mum with a 14 year old boy and 12 year old girl. The hotel is in a great place, close to shops, cafes, restaurants and the train station to Amsterdam Central and the Airport. However, I was not told there would be maintenance happening in the hotel during our stay. We travelled at 3.30am and so hardly had any sleep and then were woken up at 8.30am with drilling right outside our room. We got up and went out for the day. We got back at 6.30pm to someone coming out of our room (do donor disturb sign on door) dust on the floor etc. more drilling and banging. I went to reception and just got told the hotel was full so couldn’t move and gave me a drink voucher that couldn’t be used until 9pm and we were checking out the next day so pointless. We had a triple room. There was no privacy at all with the bathroom. The glass has open parts so the 3rd bed is perfectly in line to see whoever is in the shower. This meant my teenage children would not shower during our stay. The beds were awful. I’m going home with a bad back. I was in the ‘double’ (two single beds together) and it sank into the middle. Would never have stayed here had I known there was maintenance taking place. Staff couldn’t have cared less about the work men being in my room or drilling all day. However, location great.
Stayed 2 nights in Jul 2023
Response from Team Best Western Zaan Inn on 20 July 2023
Dear Emily, Thank you for staying with us and taking the time to give your feedback. We always aim for a high standard and appreciate the opportunity to look into why it did not meet your satisfaction, so that we can improve this for the future. The glass bathroom door with privacy screen is our standard design and we are sorry to hear that it was not what you were expecting. We would like to mention that we have multiple public areas downstairs where you can sit to be out of the room if you felt the privacy aspect was otherwise not being reached. Apologies that the drink voucher gesture was not well received, for most of our guests the timings are not a problem and it’s a missed opportunity that it was not able to be sorted out while you were here. We are sorry to hear that you were not well informed about the maintenance happening in the hotel. During this process our guests comfort is always our top priority and its a shame that this aspect has impacted your stay.We hope that you still enjoyed your holiday and should you come to stay with us again, that the experience will be better for you. Kind regards, Team Best Western Zaan Inn

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amenities and services! Only side note was the mini fridge stopped working after a day, which left us without cold water for the weekend.
Stayed 3 nights in Jul 2023
Response from Team Best Western Zaan Inn on 18 July 2023
Thank you for your stay and kind words. Pitty you did not let us know otherwise we could have changed the mini fridge.

8/10 Good

Mihaela

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Team Best Western Zaan Inn on 26 June 2023
Thank you.

8/10 Good

Oya

Travelled with family
Good service and clean. Near train station and shopping street/mall.
Stayed 2 nights in Jun 2023
Response from Team Best Western Zaan Inn on 22 June 2023
Thank you very much.

10/10 Excellent

Alejandro Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, convenient
Response from Team Best Western Zaan Inn on 31 May 2023
Thank you so much.

8/10 Good

Jason, Bertram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a good location.
Stayed 2 nights in May 2023
Response from Team Best Western Zaan Inn on 31 May 2023
Thank you for your stay and nce comments.

4/10 Poor

carlos, Aliso Viejo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No internet and the towels smell like chlorine
Stayed 2 nights in Apr 2023
Response from Team Best Western Zaan Inn on 24 Apr 2023
Thank you for your stay and feedback. We have brand new linnen and towels washed according the latetst technologies. We do apologize that you were not able to appreciate it. Our staff would have been more than happy to asist you to make use of our wifi.

8/10 Good

Robert

Stayed 4 nights in Apr 2023
Response from Team Best Western Zaan Inn on 21 Apr 2023
Thank you for staying.

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receiption and service desk stuff are very friendly, helpful and efficient. Location - 5 min walk from Zaandam train station - is very convinient.
Stayed 3 nights in Apr 2023
Response from Team Best Western Zaan Inn on 16 Apr 2023
Thank you very much.

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Team Best Western Zaan Inn on 5 Apr 2023
Thank you very much William!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel with clean rooms. Staff were very friendly and parking was free.
Stayed 1 night in Mar 2023
Response from reception on 12 Mar 2023
Thank you for your stay and your feedback.Hopefully we may welcome you again in the future. :)

10/10 Excellent

Daniyaal

Stayed 2 nights in Feb 2023
Response from Gereneral Manager on 4 Mar 2023
Thank you so much. Great to see you enjoyed your stay with us.

8/10 Good

Stephen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Location to station
Stayed 3 nights in Feb 2023
Response from General Manager on 20 Feb 2023
Thank you for your stay and feedback.

10/10 Excellent

Millie

Stayed 1 night in Dec 2022
Response from xx on 21 July 2023
Thank you, Millie!

8/10 Good

John

Stayed 1 night in Oct 2022
Response from General Manager on 1 Nov 2022
Thank you John.

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My suite was perfect for 2 couples. It was squeaky clean, lovely updated bathroom, nice artwork and decor. Convenient mini kitchen and dining room area. Only 5 min walk to the train station. More dining options 5-10 minute walk (across train station). The staff was very helpful and kind! They let me borrow an adapter. Love this property!
Stayed 2 nights in Oct 2022
Response from General Manager on 12 Oct 2022
Thank you so much for your stay and kind words.

10/10 Excellent

Mark

Stayed 1 night in Aug 2022
Response from Front Office on 1 Sept 2022
Thank you for your wonderful review!

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness
I didn’t really like how terrible the card reading machines were, card got declined several times even though we had the funds; almost ended up getting charged twice for breakfast and the city tax even though we paid on the day of check in. Had to mention it twice to get it corrected. I liked certain staff members like Yiangqi and the Brazilian gentleman at the bar/restaurant they were both very helpful and courteous.
Stayed 3 nights in Aug 2022
Response from Reception on 24 Aug 2022
Dear,Thank you for your feedback!We are sorry for the inconvenience. We also dont know why your card doesnt work on our pin terminal. Because you had paid with your card in the restaurant, the payment wasnt yet in our system. Thats why, there was a confusion. We are very sorry for that! We are very glad to read that certain of our colleagues where very helpful to you :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for easy access to Amsterdam by train. It was nice to have a kitchenette and air conditioning in our hotel room. The staff are helpful and the rooms are kept clean.
Stayed 4 nights in Aug 2022
Response from Reception on 24 Aug 2022
Thank you for your feedback :)Have a nice day!

10/10 Excellent

Yeshei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy hotel. Air condition is only in the entrance area, the sleeping room stays a bit warm...
Stayed 1 night in Jul 2022
Response from General Manager on 7 Aug 2022
Thank you for your stay and feedback. Glad to see you enjoyed it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Northern European road trip
We arrived early and gained access to our room straight away which was great after our overnight ferry. On-site free parking was a huge bonus for our family road trip. The family room was good with lots of space for 2 adults and 2 teenagers but the bathroom with a sliding glass door off one of the bedrooms meant there was little privacy. The towels could have smelt fresher and some soft furnishings in the room were a little tired - duvet and curtains. We would definitely use this hotel again if we were visiting Amsterdam with a car.
Stayed 2 nights in Jul 2022
Response from General Manager on 15 July 2022
Thank you for your stay and feedback. We are looking forward welcoming you back again.

10/10 Excellent

Wolfgang

Stayed 4 nights in Jun 2022
Response from xx on 21 July 2023
Thank you, Wolfgang!

6/10 Okay

Doraliz

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent hotel for the price, but do not go here if you need to use their business services. Expedia listed this site as having"business services including computer workstation" and WIFI. NEITHER WORKED. I even called ahead to confirm that these services would be available to guests. They said yes. I guess I should have specified if it was working technology. The computer was a a single Windows XP workstation (probably 25 years old, its operating system isn't even supported anymore). The browsers were Internet Explorer (also no longer supported) and TOR (avoid if you don't want the Dutch-equivalent of the FBI questioning you for 'stuff.') The WiFi never worked. I had to get a free Lebara sim card from really nice vendors downtown (Feyzo) and buy a €20 data plan in order to complete my work. I had to do all my work projects on my iPhone instead of a computer. Not ideal. The AC/Heater didn't work either. Other than that, fantastic location by Zaandam Station. Google maps will route you the long way if you are walking from the station, but all you need to do is exit the station, turn right, go down the stairs and cut through or by the supermarkets to get to the hotel. The employees were all really friendly and helpful, the hotel is just dated in regards to tech.
Stayed 3 nights in Jun 2022
Response from General Manager on 24 June 2022
Hello, thank you for your stay and feedback. To be honest, I think you are the only person that uses and requested a pc for months as everyone uses their own tablet or phone. The wifi is working properly if you login as it is a secured connection which I am sure you appreciate. We kindly advise if something is not working to contact our team so we can do something about it.

2/10 Terrible

Bayan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast closes at 12 I get there 11:30 they already cleaned everything Bed is split in half. Not comfortable at all!!! Wouldn’t recommend this place at all
Stayed 2 nights in Jun 2022
Response from General Manager on 17 June 2022
Thank you for your stay and feedback. We do not serve breakfast trill 12.00 hours but till 10.30 or 11.00 hours depending day of the week. Maybe you watch was still in a different time zone? Youhave booked a room with 2 single beds so we are surprised that you comment on this as you choose it your self. Have a nice day!

10/10 Excellent

Jonghwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and kind staff
Stayed 1 night in May 2022
Response from Front Office on 13 June 2022
Thank you for your review! Hope to see you again!

4/10 Poor

Pak Tung

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2022
Response from General Manager on 13 Apr 2022
Thank you for your stay. We are sorry we have not met your expectations and do apologize for this.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very nice hotel, close to train station and centre of Zaandam
Stayed 4 nights in Mar 2022
Response from Front Office on 21 Mar 2022
Thank you for your review! We hope to welcome you again soon!

10/10 Excellent

Benjamin, Monrovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth and enjoyable with Expedia offer
Stayed 1 night in Feb 2022
Response from General Manager on 7 Feb 2022
Thank you so much for staying with us. Good to hear you enjoyed your stay.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
clean and simple - close to the railway station and to the main shopping center
Stayed 1 night in Oct 2021
Response from General Manager on 7 Oct 2021
That is exactly what we are! Thank you for your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beyond perfect!
everything was really great at reception, kitchen, bar, room and parking. Staffs are all friendly and helpful. The room is clean and comfortable. The location is the best. It's only 5 mins walk to the main station. There is a supermarket nearby as well. I can easily walk around to the city from the hotel or take a train to Amsterdam and have no worries on looking for parking in Amsterdam! Everything is wonderful and I will choose this hotel again when i come back in Netherlands! One little thing is that the refrigerator in my room wasn't cold enough.
Stayed 3 nights in Jun 2021
Response from General Manager on 5 July 2021
Thank you so much! Great to hear you enjoyed your stay with us. We will check the fridge. Have a great day and we are looking forward welcoming you back again.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from General Manager on 5 Oct 2020
Thank you so much!