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"Let’s start with the good: great location, and the staff is genuinely friendly and helpful. Now, the rest. My room was so small I’m pretty sure it was designed for a cat. At 1 AM, while the spotlights from outside blasted right into the room like I was about to be interrogated, the mini-fridge started making noises like a dying robot, after searching for the source of the irritating noise I found it and unplugged it Couldn’t sleep after that. Told the front desk the next morning. They promised to send someone right away. Spoiler: no one came. For a hotel that acts like it’s still fancy, the hallways smell like a grandma’s attic. ZaZa might’ve been cool once. Now? Not so much. Friendly staff can’t fix a bright light, a noisy fridge, or that old-hotel smell. "

"Our room was very dirty. Not like they didn’t vacuum or change the sheets. More like holes in the carpet, something pink and sticky throughout the room on the carpet, chairs, and couch. The “clean” dishes needed cleaning again. The toilet would run constantly unless we jiggled the handle. There was no hand soap in our room, but they brought it up relatively quickly once we brought this to their attention. Despite a dishwasher, there was no soap for cleaning dishes. The hallways smelled like they were spraying to cover up a bad smell, it was too strong. Staff was nice. Maybe a little too nice, they were allowing smokers directly outside the only entrance/exit."

"The hotel is located in the Medical District which is quiet and away from the craziness of downtown. The artistically beautiful artwork and finishes give a luxurious vibe throughout the building. The amenities are worth the price, with a gym and spa. The staff were very friendly and made sure we had everything we needed. "

"I travel often for business and leisure, and this was one of the most disappointing stays I’ve experienced. We booked based on price, amenities, and reviews, while attending an event at the George R. Brown Convention Center, about 1.4 miles away. Check-in was quick but cold and unprofessional. The room looked fine at first, but a closer inspection revealed stains on the toilet, mold on the curtains, a foul-smelling carpet, and missing essentials like shower gel and toilet paper. The room phone didn’t work, requests were ignored, and we had to go to the lobby ourselves. The lockbox was broken, the TV remote had no batteries, and the A/C drains into the shower, dripping water while you bathe. The shuttle service is misleading and unacceptable. It does not allow people with diverse disabilities, is not ADA-compliant, does not allow service animals, pets, or even families with children, only adults. It only runs within 1 mile, forcing you to walk the rest, and operates strictly on the hour with zero flexibility. Pickup never happened despite repeated calls. Staff showed no accountability. Housekeeping failed to restock basics, and requests were ignored. We ended up buying essentials ourselves. This hotel is poorly maintained, poorly managed, and falsely advertised. Do not fall into this tourist trap. I would not recommend it and would have preferred a full refund."

"I loved the elevator and I’m usually scared of elevators, but there’s beautiful"

"all good "

"Air conditioning was very good"

"Clean room but the shower wasn't working well"

"Everything was excellent "