Family Hotels & Resorts in Alfredo V. Bonfil from AU$134

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"The staff were very attentive and helpful"

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"Friendly staff "

"super friendly staff"

"Would def go again beautiful and well maintained property "

"We were very disappointed. We thought it was all inclusive. That was our filter search. When we arrived they wanted $2000 for all inclusive. If we knew this would not have booked hotel. It was definitely not what we were expecting. "

"A fabulous property! The staff’s dedication to service truly stands out. From the delicious meal options to the diverse and entertaining evening shows, everything contributed to a wonderful experience. Access to the beautiful, calming Caribbean was the icing on the cake. Grateful for the consistent top-notch hospitality experienced."

"It was our first time in Cancun and it went better than okay!. The staff was friendly , helpful , and nice. We appreciate the two bartenders Enrique and Jose so always providing great service. Apart from the staff , the only thing is the food isn’t the best but it is food so please don’t listen to the ungrateful people saying the food was terrible because in the end we were feed. We will definitely be coming back and we appreciate the entire staff there for making this a great vacation! "