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"We had a wonderful stay at the hotel. The food was really great, and everything was amazing. The only small issue I had was a bit of a musty smell in the room, but they resolved it really quickly by providing a dehumidifier."

"The staff nails it, loved them!"

"This was the best I’ve ever stayed at. Pre check in was not good. However it was the week they changed over to Hyatt. So I was unable to book any dinners anywhere. Super disappointed. But the buffet. Omg. The BEST buffet ever! The staff was amazing in the dining area, there were endless choices of food. So I’m not bummed we didn’t book restaurants because the buffet was on point every single night. There was a theme every night. The swim up pool was amazing. We had the whole place to ourselves it seemed. The beach is just ok. The bar there sucked l, only because 1 bartender. The beach, it was where everyone seemed to smoke. Gross. It smelled. But The staff again was great on the beach. The staff was a well oiled machine. Hard workers and everyone seemed to love their job and it was so so inviting!!!! The grounds were immaculate, the activities were fun. You don’t get board. The rooms were clean but they do have a musty smell. The bathrooms are on smaller side but provide all toiletries you need. The swim up was perfect. Great to read a book and chill. This place was so much fun. The sports bar was super cool. The bartenders there were great. We had such a great time. I’m telling everyone!"

"Staff was absolutely incredible. Property was beautiful. Would give 10 stars if I could. "

"The resort was great for families. However we have been to better hotels in Mexico and did not pay as much as the Bahía Príncipe explore Tulum. Take US dollars, they will never give you change for pesos. À la carte bookings was an absolute nightmare. For the week my group of 9 got 1 restaurant booked. Considering each room is allowed 2 à la cartes and we all together had 1 is a joke. For the amount of money we spent on this vacation we expected a bit more. Our tv in the hotel didn't work for a majority of our stay which was not ideal when you have a toddler. The buffet food was good no complaints there. Overall the resort was great for families but there were some things that were off putting"

"Loved the staff only thing is it was far away from places "

"Our room was fantastic, Alan was a huge help in making our vacation amazing, all of the staff were friendly and helpful, and we had a wonderful session with their in house photographer Conrado. The on site restaurants were all great, and the buffet always had plenty of options."

"AC kept room cool"

"Nichées entre de si nombreux resorts hôteliers, cette petite résidence était parfaite pour passer une semaine de repos, en couple ou en famille. Il s’agit d’appartements dans de belles villas, avec piscine extérieure et plage . Attention pour les studios , ils sont situés en contrebas. Nous avions le 002 et notre appartement était bien lumineux . Mais d’autres semblent être moins agréables. Les appartements aux étages 1 et 2 sont beaucoup plus grands et beneficent d’un généreux balcon avec table et chaises. La vue est très agréable. Le bruit des palmiers , des oiseaux et de l’océan très reposant. Il y a un petit restaurant en haut d’où nous prenions nos petits déjeuner, et parfois un cocktail ou un dîner . Le personnel est aimable et serviable. Les serviettes de plage sont fournies et changées chats jour. Le ménage est fait chaque jour. Il y a de quoi garer les voitures devant . Le restaurant Jungle beach a 100 mètres est chouette. Bonne base pour aller visiter Tulum et les environs . Très bon rapport qualité prix . 778€ pour 6 nuits via hôtels.com en avril . A noter : fin de la saison haute donc top pour aller au Mexique à cette époque."