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"The 3 restaurants we tried were disappointing and pricey for what you got. The service was slow even tho they were not busy. The spa and moisture treatments we got were fantastic. Once we upgraded our room it was good before that they put us in the last room in the farthest bldg away with no windows, not even in the crazy long hallway with super low ceilings. Very claustrophobic!"

"Friendly staff"

"Found everything to very good"

"Very clean rooms and staff was helpful and friendly"

"The facility is clean and modern. Staff is friendly and strained attained. Breakfast is limited with western style but lots of Japanese. I am hoping this can be improve. The location is fantastic though parking is a little inconvenient considering it is in the central of the city, it is acceptable."

"This hotel is a great deal, especially with a strong dollar. Our room was spacious and had a magnificent view of the volcano, the city and the sea. Staff were helpful and attentive. The tram that runs through the city stops right in front of the hotel so travel was especially easy."

"I was able to enjoy a variety of meals. The room had a strong smell. It's conveniently located near the station."

"Although the room is old but the amenities are new and well maintained, food is excellent. "

"I left my ipad in the bathroom of my room at Richmond Kagoshima Kinseicho. I wrote them via Expedia’s “contact property” still waiting for their reply. Kindly inform them as i made my booking through Expedia (this link) including all my hotel bookings from Apriil 6-16 2026. Anna Gonzaga April 12,2026"