Luxury Apartment, 3 Bedrooms, Bathtub | Living area
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Reviews of Accra Luxury Apartments Cantonments

4 out of 5
Accra Luxury Apartments Cantonments
no 19, 5th Circular Road, Cantonments,, Accra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 220 out of 292 reviews" "
Rating 8 - Good. 37 out of 292 reviews" "
Rating 6 - Okay. 10 out of 292 reviews" "
Rating 4 - Poor. 10 out of 292 reviews" "
Rating 2 - Terrible. 15 out of 292 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
As always, loved staying here
Stayed 7 nights in Mar 2024
Response from Accra Luxury Apartments on 7 Apr 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, property conditions & facilities
Safe. Quiet
Stayed 9 nights in Mar 2024
Response from Accra Luxury Apartments on 24 Mar 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

OUSMANE, CONAKRY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Response from Accra Luxury Apartments on 4 Feb 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Shakira

Liked: Cleanliness, amenities, property conditions & facilities
I love this place. I felt so safe. The place was also clean.
Stayed 1 night in Dec 2023
Response from Accra Luxury Apartments on 4 Feb 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

2/10 Terrible

Genesis

Travelled with family
Disliked: Cleanliness, amenities
The property itself is nice but this is not a regular hotel or apartment. It is ran by agents who do not communicate and wouldn't check you and you never hear from them afterwards so much so we didn't even know where to leave our keys after we checked out.We booked our airport drop off(which was to be included free)and the transportation never showed up.We left very early in the morning and we had to use regular taxis that costed us much more than we expected.I stayed in 2022 and was hoping it was a one time thing but again stayed this year and also took some family boy was I wrong and unfortunately this experience was even worse. We would never stay again and would not recommend anyone to stay there.
Stayed 5 nights in Dec 2023
Response from Accra Luxury Apartments on 4 Feb 2024
Hello Genesis, we appreciate that you write us a review, we’re sorry about this experience, kindly note that airport drop off is not complementary and comes at a fee. The necessary team has been asked to investigate into this issue and proper measures taken. Thank you so much for your feedback as it helps us grow.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Air conditioner was not working properly . Bath Tub did not have a stopper.
Stayed 1 night in Oct 2023
Response from The Manager on 7 Oct 2023
Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay, such as the air conditioner and the missing bathtub stopper. Your comfort is important to us, and we're committed to addressing these concerns promptly.We have taken note of your comments and will work diligently to ensure such issues are resolved for future guests. Your input is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from The Manager on 7 Oct 2023
We're so glad you chose to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Lester

Liked: Cleanliness, room comfort
Accra Luxury Apartments Cantonment was a real pleasure. The staff driver Chester was awesome, he texted via WhatsApp advising he was waiting for my arrival. A very impressive, safe and professional driver in the hectic traffic of Accra. The apartment location was central and access to the city via Uber was convenient and inexpensive. The market downstairs from the apartment had the necessary supplies for my stay. I was not impressed with the food at the Capitol Restaurant. The pool was clean and well maintained. The grounds were clean and nicely landscaped, though the old Putt Putt golf area should be addressed. The housekeepers were great, friendly, efficient and thorough. Security was always on hand and attentive. Had a great stay and would stay here again.
Stayed 10 nights in Aug 2023
Response from Accra Luxury Apartments on 10 Sept 2023
Thank you for taking time to write us this review, Lester. We’re glad to know you enjoyed your stay and had an awesome experience with us. We look forward to hosting you again soon

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Accra Luxury Apartments on 15 Aug 2023
Thank you for taking time to write this review,Susan!We’re glad you had a great stay and we’d be looking forward to hosting you again.

4/10 Poor

Vanessa

Stayed 1 night in Jul 2023
Response from Accra Luxury Apartments on 30 July 2023
Thank you for the review, Vanessa. We appreciate your feedback and we’re truly sorry for your experience. This is not the type of experience we wish for our guests. We will look into this and address it accordingly. Apologies once again and we will be in touch

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Accra Luxury Apartments on 23 July 2023
Thank you for the review, Steven. We are thrilled to know you enjoyed your stay with us and we look forward to hosting you again soon.

2/10 Terrible

Jean Marie Andre

Business traveller
Disliked: Cleanliness, room comfort
Customer service at its worst
My worst hotels.com experience for the past 10 years. This property sent me an email while I was travelling to Ghana which on the eve of my arrival informed they had an 'emergency' and could not lodge me. I only read the email when I landed in Accra. They claimed they would send someone at the airport to take me to another location. No phone number was given and I waited an hour at the airport expecting to see someone with my name on a banner. I made 8 calls to the phone number available on Hotels.com only to get the coordinates of the driver of the proposed alternative residence. Finally, I met him and he said my name was not on his list. When I arrived at the second location, I realized they were also overbooked. In the middle of the night, lost in Accra, I finally found a hotel to spend the night, vowing never to book at that place ever. Nor should you.
Stayed 4 nights in Jul 2023
Response from Accra Luxury Apartments on 23 July 2023
Thank you for the review, Jean. We appreciate your feedback and we’re truly sorry for your experience. This is not the type of experience we wish for our guests. We will look into this and address it accordingly. Apologies once again and we will be in touch

8/10 Good

Makeba

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was nice and spacious. Not many dining options around.
Response from Accra Luxury Apartments on 10 July 2023
Thank you for taking time to write this review,Makeba!We’re glad you had a good stay and we’d be looking forward to hosting you again.

4/10 Poor

Victoria

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We booked this hotel to stay at their Cantonments location. At 4:45 am while we were still in the air I was emailed to notify me that they were relocating me to a different but "equal" location. We were notified again about this by Godfred (who was very helpful. no complaints about him). We were then brought to the pine court apartments a hotel in an unsavory location without any of the amenities, (no breakfast, the pool was dirty, no gym, no chess set etc). We immediately brought up that 1. This hotel was vastly interior to our original accommodations, did not have the breakfast that i paid additionally for and wasn't even one of the 4 locations on their website. When we asked to be moved we were informed that we would have to stay at pune court for 2 days then we could be moved to their gardens location. (Which they wouldnt have moved us unless we demanded it). They said they would bring us breakfast the 2 days while we were at the pine court apartments. I will say the apartment was clean but it was not in a walkable are so we couldnt easily access the surrounding area. In the morning our breakfast options were 6 different sandwhiches and juices and they were out of the options we desired. When the sandwiches came, the bacon was raw and the lettuce was going bad. We were unable to eat any of it. Problems at the gardens: they didn't know we had breakfast, ac broke in one of our rooms, the bed was broken in our suite. We were happy to go home. Book somewhere else
Stayed 6 nights in May 2023
Response from Accra Luxury Apartments on 29 June 2023
Thank you for taking time to write this review, Victoria!We’re disheartened to hear you had a less stellar experience with us.We’d be looking forward to host you and make amends.

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Nice Safe Area
Stayed 2 nights in Jun 2023
Response from Accra Luxury Apartments on 22 June 2023
Thank you for taking time to write this review, Paul!We’re glad you had a good stay and we’d be looking forward to hosting you again.

8/10 Good

sean

Business traveller
Disliked: Cleanliness, room comfort
Not a good stay
The bed in the apartment I stayed in was terrible. It had a duvet in it from long periods of wear. It was hard and very uncomfortable. The furniture is old and not clean. The place needs a total update.
Stayed 13 nights in May 2023
Response from Accra Luxury Apartments on 2 June 2023
Thank you for taking time to write this review, Sean!We’re sorry to hear that you’ve had a less than stellar experience with our services. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.We’d be looking forward to host you and make amends.

4/10 Poor

Charles

Liked: Amenities
The area around the property was very convenient. Restaurants, stores, pharmacy. The rooms were spacious. The issue was the management. They made us change rooms over and over. They did not provide the rooms we reserved. They did not provide the promises that they made. I have stayed there 2 times and the exact same thing has happened. We don't have the rooms you reserved could you stay in a smaller situation and then charge you as much as $150 more. Bait and switch. Terrible.
Stayed 1 night in May 2023
Response from Accra Luxury Apartments on 22 May 2023
Thank you for taking time to write this review,Charles!We’re genuinely sorry about your experience with us. We’d be looking forward to host you again and make your experience a much better one.

8/10 Good

joel

Liked: Cleanliness, amenities, property conditions & facilities
Great communication and clean apartment
Stayed 1 night in May 2023
Response from Accra Luxury Apartments on 22 May 2023
Thank you for taking time to write this review,Joel!We’re glad you had a great stay and we’d be looking forward to hosting you again

6/10 Okay

Mitar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Accra Luxury Apartments on 12 May 2023
Thanks for taking time to write this review,Mitar!We’re glad to hear that you enjoyed your experience with us. We’d appreciate a more detailed review during your next stay.We’d be looking forward to hosting you again.

10/10 Excellent

Murielle

Liked: Cleanliness, amenities, property conditions & facilities
Close to convenient store and restaurants.
Stayed 3 nights in May 2023
Response from Accra Luxury Apartments on 8 May 2023
Thanks for taking time to write this review,Murielle! We’re glad to hear that you enjoyed your experience with us. We are committed to providing all our clients with luxury and convenience and it’s great to know that we’re meeting this goal. We’d be looking forward to hosting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Accra Luxury Apartments on 4 May 2023
Thanks for taking time to write this review!We're sorry we can't address this and respond to your concerns, but we cannot contact you to get more details.We’d appreciate a detailed review during your next stay to help us make your stay a much pleasant one.

10/10 Excellent

Ire

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful.
Stayed 2 nights in Apr 2023
Response from Accra Luxury Apartments on 3 May 2023
Thanks for taking time to write this review, Ire!I’m glad you had a good stay and we’d be looking forward to hosting you again.

10/10 Excellent

Ire

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Accra Luxury Apartments on 3 May 2023
Thanks for taking time to write this review, Ire!I’m glad you had a good stay and we’d be looking forward to hosting you again.

10/10 Excellent

Riley

Stayed 3 nights in Apr 2023
Response from Accra Luxury Apartments on 15 May 2023
Thank you for taking time to write this review, Riley!We’re glad to hear that you enjoyed your experience with us. We are committed to providing all our clients with luxury and convenience and it’s great to know that we’re meeting this goal. We’d be looking forward to hosting you again.

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
I was extremely hungry. Got in late. Their kitchen was closed and they decided to open it to accommodate me. So impressed. And it was delicious. Great service and Great Communication and Great room with balcony
Stayed 1 night in Apr 2023
Response from Accra Luxury Apartments on 17 Apr 2023
Thanks you for taking time out to write us a review Jesse.We’re very happy you had a good stay with us.We’d be looking forward to hosting you again

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodations!!! Host was lovely!!
Stayed 1 night in Mar 2023
Response from Accra luxury apartments on 4 Apr 2023
Hello Shannon, Thanks for the positive feedback. We're glad you had a great stay at our property. We're looking forward to hosting you again. Kindly make any suggestions to make your stay more better @accraluxuryapartments.com

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is outstanding with well maintained yards, great pool and well maintained facilities. Room was very nice and its close to shopping, restaurants and groceries. Check in and check is not as smooth and it should be. I had to wait 15 minutes for the caretaker to arrive to check me in and out
Stayed 1 night in Mar 2023
Response from Accra Luxury Apartments on 29 Mar 2023
Hello Anthony, We're genuinely sorry about the check-in delay and that our staff didn't meet the level of service we strive for.We're glad you had a great experience and we're looking forward to having you around.Kindly forward any suggestions you have to @accraluxuryapartments.com

10/10 Excellent

Aaliyah

Liked: Cleanliness, property conditions & facilities
The apartment exceeded my expectations. I will definitely be booking again when I return!
Stayed 5 nights in Mar 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Aaliyah. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

8/10 Good

Joyce, Rosedale

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The host was helpful but the front security guy was very very rude so unprofessional
Stayed 1 night in Mar 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Joyce. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

10/10 Excellent

Ire

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Thank you to the host
Stayed 7 nights in Feb 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Ire. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

10/10 Excellent

Ire

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Thanks to Godfred for his patience with us when we were checking in. There’s a grocery shop, restaurant, pharmacy and laundry around, making life easier for us. Wonderful place to be and I recommend to all.
Stayed 1 night in Feb 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Ire. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

10/10 Excellent

JAEHYUNG

Travelled with family
Liked: Cleanliness, room comfort
Clean and good
Stayed 6 nights in Mar 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Jaehyung. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

10/10 Excellent

Chelsea

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, Chelsea. We’re thrilled to know you enjoyed your stay and we look forward to hosting you again soon,

10/10 Excellent

Marcus Drew

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Osborn was great
Stayed 1 night in Feb 2023
Response from Accra Luxury Apartments on 27 Feb 2023
Thank you for taking time out to write us this review, Marcus. We’re excited to know you enjoyed your stay with us and we look forward to hosting you again soon.

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stayed 15 nights in Nov 2022
Response from Accra Luxury Apartments on 27 Feb 2023
Thank you for taking time out to write us this review, Francis. We’re excited to know you enjoyed your stay with us and we look forward to hosting you again soon.

2/10 Terrible

Juliana

Stayed 2 nights in Jan 2023
Response from Accra Luxury Apartments on 1 Feb 2023
Hi Juliana, Thank you for the review. We’re sorry to know you did not have an excellent experience. We’d like to know more about your stay and how we can make things better for your next stay with us.

10/10 Excellent

Marcus Drew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great work Osborn
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marcus Drew

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great work Osborn
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The full kitchen and large living room made it great for us with the need to spend some downtime together. Also, there was a good restaurant, a lovely cafe within walking distance, and a grocery. The manager was very helpful with the changes we needed to make and he was available when we needed him. The grounds were very peaceful and the trees made it nice and shady. We will definitely be using this place again soon.
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Charles. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marcus Drew

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great person Osborn. I appreciate for dedication
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well trained staffs
Stayed 1 night in Jan 2023
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Eric. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Adedayo

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Adedayo. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

William

Liked: Cleanliness
Had an exceptional experience at this environment. Security always on point, space clean at all times. Would recommend this space anytime of the year. Agent professional
Stayed 4 nights in Jan 2023
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Silliam. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marcus Drew

Liked: Cleanliness, amenities, property conditions & facilities
Osborn assisted in many ways. Especially dinning areas and pubs
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marcus Drew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Osborn was a great guest. Thanks for your patience
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marcus Drew

Liked: Cleanliness, amenities, property conditions & facilities
Great Host Osborn
Stayed 3 nights in Jan 2023
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Marcus. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Ire

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Response from Accra Luxury Apartments on 29 Jan 2023
Thank you for taking time out to write us a review, Ire. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to get transportation
Response from Accra Luxury A on 29 Jan 2023
Thank you for taking time out to write us a review, Eric. We’re elated to know you enjoyed your stay with us and we look forward to seeing you again soon.

2/10 Terrible

Lisa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t be fooled with this property being listed on Expedia and other major websites. It looked nice from the outside but booking is a risk. Each apartment is privately managed and when we went to check in the owner and/or property manager refused to give us our apartment even after a friend went days before our arrival to confirm the reservation. They wanted to put us in another apartment further away from that area (Achimota) which we refused. I’m assuming they didn’t want to honor the discounted rate we received on Expedia and I’m sure they gave our apartment to someone else for more money. They left me and my kids stranded with no place to stay after 24 exhausting hours of travel. Scammers!
Response from Accra Luxury Apartments on 17 Jan 2023
Thank you for the review. Although your review is a total misrepresentation of the events that ensued, we’re happy to respond. You were contacted in June, 6 months ahead of your arrival date to inform you about our planned maintenance at the apartment. We reached out to all our guests who were affected and assisted them in making another booking and receiving their full refund. You were unreachable for months because you input the wrong information as your contact details and all messages sent via the app were futile. You showed up on the day of check in when it was obvious our men were at work and we still offered to find an alternative for you so you and your family wouldn’t be stranded. You refused and insisted in entering the apartment that was under maintenance.You were very difficult when all we wanted to do was help. We’re sorry your experience wasn’t an excellent one. We hope that in your subsequent bookings, you input your correct details so you’re easily reachable.

8/10 Good

adiatu