Acacias Hotels, Mexico City

"Great location! Located in the heart of historic downtown in CDMX. Easy access to public transportation, and some attractions within walking distance. A good variarity of food selections just steps from this hotel. Rooms are clean and feel comfy. "

"I was told by EXPEDIA that this expensive airport hotel INCLUDES BREAKFAST But when I went in the morning to get BFast I was told that BFast not included in my EXPEDIA Bookkng So I had to pay 8 usd for two black coffees Help John Patrick O’Connor Poc2020bus@gmail.com 206 660 6185"

"Room dated. Can’t charge devices unless you are in the room. Toilet made noise all night. Breakfast outstanding."

"Comfortable bed, excellent air conditioning, huge room—a great place to spend an overnight layover at MEX for an early morning flight! "

"Great staff"

"The shower was in really bad condition Floor tiles in the ahower dull of black mold Really uncomfortable Water flow from the shower really slow In general the washroom was not in a good shape "

"Excellent central location in Reforma. 15min walk to Centro/Chinatown. Breakfast has wonderful variety of food, Starbucks in hotel, OxxO, 7-11, pharmacy nearby as well as a great taco place across the street."

"The rooms were nice and the property was very clean. The staff was very nice, polite and helpful. The hallway to the room on the upper floor was extremely hot. The hot air was coming from the AC vents and not vented to the roof or outside the building. I think they were in the process of correcting this because a couple guys were working on it. There were no kitchen towels, but we had an extra hand towel from the bathroom that we used. The beds are also not very soft. We wanted extra coffee (only 2 pods per day were given) and asked the front desk for some. They wanted to charge extra for that, even though we didn't have our room cleaned that day. The hotel is in a nice location, but we still needed to use Didi or Uber to get all the places we wanted to go. Not close enough to walk to historical areas."

"The room itself had a nice view and balcony but there were scuffs everywhere, hole in the bathroom floor, and little flies in the shower when we got there. We paid extra for an upgrade and didn’t feel like much of an upgrade other than a better view. The bed was uncomfortable and pillows were terrible! We requested an extra pillow and we were told they did not have any. We decided to check out the rooftop finally since it was closed 2 days in a row for a private party and there were no propane tanks to turn on the fire pits and no one there to order a drink since again the rooftop was closed 2 days in a row of course both days of the weekend and rooftop being on the 14th floor which is the floor we were staying at, it was super loud the music was blasting could hear it to our room and all the drunk people screaming in the halls after the party while we were trying to sleep. We understand the noise of the city itself but to have to deal with drunk people and loud music down the hall 2 nights in a row that sucked! And on checkout day after paying late checkout we had the cleaning lady banging on our door at 12 when check out was at 1 and she stood at the door waiting for us until we left because someone else was checking in at 3. Overall the experience was not the best. It has potential it’s in a good location and has a great view of the city from the balcony with a beautiful rooftop but not much going on up their either."