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Reviews of Hyatt Regency Westlake

3.5 out of 5
Hyatt Regency Westlake
880 S Westlake Blvd, Westlake Village, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lora, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 17 Apr 2024
Dear Lora,Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall room was nice, but it was a bit dusty and could used some updating.
Stayed 2 nights in Apr 2024
Response from Mona on 9 Apr 2024
Dear Gabriel,Thank you for your time and honest feedback. We are sorry to hear we have not met your expectations in some areas and kindly be advised this will be addressed with the management team. Thank you for staying with us at Hyatt Regency Westlake and we hope to see oy soon again .

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
The senior management is incredibly rude! Problems with asking for a considering on hidden fees & then spent 3 hours with a room that heater not working before finally getting another room
Stayed 1 night in Apr 2024
Response from Front Desk Team on 6 Apr 2024
Hi John, If you go to Expedia's site and click on policies the pee fee is listed there, you can also find it located on the hotels site directly no hidden fees anywhere. Have a good day.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter had her 21st bday here and loved it.
Stayed 1 night in Mar 2024
Response from Mona K on 3 Apr 2024
Dear Karla,We are glad to hear your family enjoyed the stay with us here at Hyatt Regency Westlake. Thank you for staying with us and we hope to see you soon again.

10/10 Excellent

Hatem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and charming
Stayed 3 nights in Aug 2023
Response from Front Desk Team on 1 Apr 2024
Dear Hatem, Thank you for staying with us and for the amazing review! We hope to have you stay with us again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t ask for a better place to be booked in for work!
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 31 Mar 2024
Dear Daniel,Thank you for staying with us! We are glad you enjoyed your stay and hope to have you stay with us again when in the Westlake Village area!

10/10 Excellent

Volha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and nice area
Stayed 1 night in Mar 2024
Response from Front Desk Team on 31 Mar 2024
Dear Volha,Thank you for staying with us here at the Hyatt Regency Westlake. We are so glad to have you stayed with us and for the amazing review! We hope to have you back soon!

4/10 Poor

Clarissa

Travelled with family
Disliked: Staff & service, property conditions & facilities
"View" was of a heating duct and roof. Bathtub didn't drain properly and had rust ring. They did not reset clocks so we were woken up before 6am by prior guest's alarm. Building is run down and dated. Staff did not even ask how our stay was.
Stayed 1 night in Mar 2024
Response from Mona on 28 Mar 2024
Dear Clarissa, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience during your stay. Your comments were shared with our team and we’re currently making adjustments to make sure the issues you experienced in the room doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.Thank you for staying with us here at Hyatt regency Westlake.

6/10 Okay

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had a backed up toliet when we checked in. Had to move to another room. Also no reason we should be charged for bottle water that is already provided in the room
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here. We are sorry to hear that the stay wasn't as enjoyable as we hoped.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Desk Team on 24 Mar 2024
Dear Christine,Thank you for letting us know. We appreciate the great review and hope to have you back again soon.

8/10 Good

Cynthia

Stayed 2 nights in Mar 2024
Response from Front Desk Team on 5 Apr 2024
Dear Cynthia,Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.

10/10 Excellent

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 16 Mar 2024
Dear Edwin,Thank you for staying with us and letting us know how you enjoyed your stay! we hope to have you stay with us again!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most professional accommodations
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 12 Mar 2024
Dear Alexis, Thank you for staying with us and for the amazing review! We hope to have you back soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mona on 12 Mar 2024
Dear Katherine,Thank you for staying with us. We are happy to see you have enjoyed the stay at our property and we hope to see you soon again.

10/10 Excellent

Rabab

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing
Stayed 2 nights in Mar 2024
Response from Mona on 4 Mar 2024
Dear Rabab,Thank you for your feedback. We are happy to hear you have enjoyed your stay with us. We hope to see you soon again.

6/10 Okay

Karl

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most everything was great. Sadly the bed was terribly worn out, so bad that it was painfully easy to feel a dip in the mattress where ones midsection rests. I couldn’t sleep well at all on this mattress, stayed two nights and both were terrible even tho I switched rooms. Both rooms had equally bad mattresses. Everything else was good but I would never consider coming back unless I knew that they had replaced the mattresses.
Stayed 2 nights in Mar 2024
Response from Mona on 4 Mar 2024
Dear Karl,We appreciate your honest feedback and we are sorry to here you didn't have a comfortable stay with us. Kindly be advised we will share your comments with our management team and we hope that we can make this up to you during your future stay. Thank you for staying with us here at Hyatt Regency Westlake.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana was great! She brought a menu to our room and was very attentive to our needs!
Stayed 1 night in Mar 2024
Response from Mona on 4 Mar 2024
Dear Maria,Thank you for your time and feedback. We are glad to hear your recent experience was a pleasant one and we hope to see you here at Hyatt Regency Westlake soon again.

10/10 Excellent

DAVID

Stayed 1 night in Feb 2024
Response from Front Desk Team on 27 Feb 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff, convenient for work
Stayed 1 night in Feb 2024
Response from Front Desk Team on 21 Feb 2024
Dear Alice, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel and lots of store around the area
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 20 Feb 2024
Dear Luis, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 Excellent

Lawrence, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay Very smooth and satisfying
Stayed 1 night in Feb 2024
Response from Front Desk Team on 11 Feb 2024
Dear Lawrence,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

2/10 Terrible

Beatrice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 12 Feb 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We would love to hear about your stay so we can use the feedback to help improve.We hope to hear back from you soon

8/10 Good

MIYA, Kapolei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 6 Feb 2024
Dear Miya, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and thank you for the review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Team on 31 Jan 2024
Dear Michelle,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Roberto

Stayed 3 nights in Jan 2024
Response from Mona K on 23 Jan 2024
Dear Roberto,We are glad to see your stay with us was a pleasant one and we hope to see you soon again.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 23 Jan 2024
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you letting us know how your stay was and are happy to see you enjoyed your stay. We thank you again and hope to have you back again soon.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Jan 2024
Dear Kevin,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your stay with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Scott, Canoga Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location and very friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 9 Jan 2024
Dear Scott,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

8/10 Good

Kristen, Hudson

Stayed 2 nights in Jan 2024
Response from The Front Desk Team on 11 Jan 2024
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our review regarding your previous stays with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We use the feedback from your stay to continue to improve our quality of service that we provide for our guests. We thank you again for staying with us and hope to have you back within the near future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Team on 29 Dec 2023
Dear Kevin, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 Excellent

SEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Beautiful lobby. Nice staff. Sound insulation in room (walls & ceiling) is bad. Can hear noise from up above and next door.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 22 Dec 2023
Dear Sean, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and for the constructive feedback regarding your stay. We are glad you enjoyed the stay and hope to have you back again soon.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on 18 Dec 2023
Dear Jose,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Sonia

Stayed 3 nights in Dec 2023
Response from Front Desk Team on 22 Dec 2023
Dear Sonia,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 13 Dec 2023
Dear Dawn, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Austin

Stayed 1 night in Dec 2023
Response from Front Desk Team on 13 Dec 2023
Dear Austin, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 9 Dec 2023
Dear Jessica,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Jeffrey, Barrington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 5 Dec 2023
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

2/10 Terrible

Anne-Marie

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Front Desk Team on 22 Dec 2023
Dear Anne-Marie,Thank you for staying with us here at the Hyatt Regency. We are sorry to see that your stay wasn't as enjoyable as we hoped. We would love to hear more about your stay.

10/10 Excellent

Daniela

Stayed 1 night in Nov 2023
Response from The Front Desk Team on 18 Dec 2023
Dear Daniela,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Lalous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 1 night in Nov 2023
Response from The Front Desk Team on 28 Nov 2023
Dear Lalous,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Richard

Stayed 3 nights in Nov 2023
Response from The Front Desk Team on 18 Dec 2023
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and good location
Stayed 3 nights in Nov 2023
Response from Front Desk Team on 24 Nov 2023
Dear Bobbie,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the amazing review and are so glad to have had you with us. We hope to have you back soon!

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tylor at the bar was very nice and helpfull
Stayed 1 night in Nov 2023
Response from The Front Desk Team on 23 Nov 2023
Dear Tamara,Thank you so much for staying with us and leaving us such an amazing review! We are glad Taylor was able to help you during your stay and we hope to have you back again soon!

10/10 Excellent

Janice, Las Vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful area
Stayed 1 night in Nov 2023
Response from The Front Desk Team on 21 Nov 2023
Dear Janice, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the great review and glad you enjoyed the Westlake. We hope to have you back with us again soon!

10/10 Excellent

Christine

Travelled with group
Everything was excellent and to my liking.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on 12 Nov 2023
Dear Christine,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the amazing review and are so glad to have had you with us. We hope to have you back soon!

10/10 Excellent

j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thousand Oaks Stay
the hotel center and room were excellent. The staff was very helpful. Had an unexpected fire alarm at 4:30am the first morning., the staff gave me a new room and restaurant credit. All was great the rest of the week
Stayed 5 nights in Oct 2023
Response from Front Desk Team on 10 Nov 2023
Dear J, Thank you for stay with us here at the Hyatt Regency Westlake. We are happy to hear that you enjoyed your stay and the recovery my staff was able to give. We thank you for the such amazing review! We hope to have you back again soon!

6/10 Okay

andy

Travelled with partner
I've stayed at the property several times over the years but not for a while prior to this trip and sad to say, the place hgas declined - it looks tired, the room was not cleaned thoroughly and cleaning was missed on one day. And to cap it all, I was told by the breakfast team in the restaurant that there were no gluten free options - I'm celiac so what that meant was no breakfast for me!
Stayed 4 nights in Nov 2023
Response from Front Desk Team on 10 Nov 2023
Dear Andy, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and the valuable feedback you provided. The restaurant does offer gluten free bread and an entire selection of egg base dishes. I do apologize for any confusion.

2/10 Terrible

Marcus

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Desk Team on 7 Nov 2023
Dear Marcus,Thank you for staying with us here at the Hyatt Regency Westlake. I'm sorry to see that your stay wasn't as enjoyable as we hoped. We would love to hear more about your stay to see what we can do for our future guests

10/10 Excellent

Renee

Stayed 1 night in Nov 2023
Response from Front Desk Team on 26 Nov 2023
Dear Renee, Thank you for staying with us here at the Hyatt Regency Westlake! We are so glad you enjoyed your stay and we hope to have you stay with us again soon!

10/10 Excellent

Edmond

Liked: Cleanliness, amenities, property conditions & facilities
Very nice very clean
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 5 Nov 2023
Dear Ddmond, Thank you for staying with us here at the Hyatt Regency Westlake! We are so glad you enjoyed your stay and we hope to have you stay with us again soon!