Imperial Tower Service Apartment Studio Twin - Housekeeping and Amenity limited service | View from room
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Reviews of Imperial Hotel, Tokyo

5 out of 5
Imperial Hotel, Tokyo
1-1-1 Uchisaiwaicho Chiyoda-ku, Tokyo, Tokyo-to

Reviews

9.6

Exceptional

Rating 10 - Excellent. 824 out of 1001 reviews" "
Rating 8 - Good. 127 out of 1001 reviews" "
Rating 6 - Okay. 25 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Takako, Elk Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, Mr. Keira at front desk was very helpful to change my room for quiet side. I was warned that the room is a little smaller than another rooms and the bathroom is unit bath. Yes, room is smaller, but it is ok. However, the bathroom is very small and not enough ventilation. Later on I noticed the door is able keep open. It’s very heavy door. In generally the room is accessible.
Stayed 4 nights in May 2024

10/10 Excellent

Simon, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

YURIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!! Excellent!!
Stayed 2 nights in May 2024

8/10 Good

Kikuo

Liked: Staff & service, amenities, property conditions & facilities
Nice atmosphere
Stayed 4 nights in May 2024

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for excellent service
Stayed 5 nights in May 2024

10/10 Excellent

sihui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Levi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved going for a run around the Imperial Palace.
Stayed 1 night in May 2024

10/10 Excellent

Maryssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As Frank Lloyd Wright admirers, it is easy to appreciate the art and history within and throughout the hotel. Staff went above and beyond to share their own experience of the history and made us feel very welcome.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay and loved it as much as the first!
Stayed 3 nights in Apr 2024

10/10 Excellent

Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Harshad, Ann Arbor

Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the attention to detail is fantastic. The entire staff was always very attentive and helpful. Excellent breakfast too.
Stayed 5 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t find a better hotel with excellent service from when you get out of your taxi to when they walk you through the hotel to get you to your room. Probably the best hotel I’ve stayed in my life. Would come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Edgar, Shenanadoah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. A classic hotel with outstanding Japanese service and care. Bathroom a bit small but not an issue.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are amazing. I really like the Frank Lloyd Wright touches. I would definitely stay here again in the future.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregg, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided beyond the call service to an injured member of our group. Everything about the hotel was dignified and classy
Stayed 4 nights in Mar 2024

10/10 Excellent

LEE MAN CHEONG, Longmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Mar 2024

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine Hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Travelled with family
A beautiful hotel, which is a sea of tranquility and a throwback to an era of quiet, dignified service and luxury. I loved everything about this hotel – the beautiful lobby, the fine dining in several restaurants, the upscale stores, the wonderfully appointed rooms with luxury amenities and even pajamas and a vanity stool
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful with all requests and needs.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class
Stayed 1 night in Feb 2024

10/10 Excellent

Yuriko

Stayed 3 nights in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very professional and courteous!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Stayed 3 nights in Feb 2024

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel was very nice and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Milagros, OXFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest five star hotels I have ever stayed at. The service, the food, the room amenities the cleanliness everything was absolutely top-notch. It was a privilege to stay at this fine Tokyo hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very helpful. Accommodations superior!!!
Stayed 4 nights in Jan 2024

10/10 Excellent

HanJin, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time staying at Imperial Hotel. We were greeted by excellent staff members who were all very kind and helpful with everything to make us feel comfortable. It's in a perfect location to be around!
Stayed 4 nights in Dec 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to several subways and Tokyo Station. The hotel has a formality about it and a certain elegance.
Stayed 1 night in Jan 2024

10/10 Excellent

Naval

Stayed 3 nights in Jan 2024

10/10 Excellent

Ingrid, los altos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Ample amenities. Good location. Excellent staff!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Julia

Stayed 4 nights in Dec 2023

10/10 Excellent

SUNGHYUK, COLLEGE POINT

Stayed 2 nights in Dec 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Myles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels rich history, excellent location in the heart of Tokyo, convenient dining and shopping, and amazing staff make this one of the best hotel experiences I have ever had.
Stayed 3 nights in Dec 2023

10/10 Excellent

Santos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ginza shopping, Yūrakuchō Station, and the Oedo flea market. Great Sword shop in basement called Sokendo.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always reliable
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent location and nearby amenities, professional and helpful staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ichiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We used apartments. There was no unexpected inconvenience and everything was clearly laid out from the start. We enjoyed staying there with reasonable prices.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yumiko

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

William, Chestnut Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Imperial Hotel is the most historically significant 5-star hotel in Tokyo. It is renowned for it service and location. Normally, I wouldn't be able to afford a room here, but I am staying in one of the serviced apartments attached to the hotel. The rooms are a little less fancy than in the main hotel - they are more like a high-end business hotel than a luxury hotel room, but they have the same level of service and attention to detail as the hotel as a whole.
Stayed 1 night in Nov 2023

10/10 Excellent

Tesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Mana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Liked: Property conditions & facilities
No
Stayed 2 nights in Nov 2023