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Reviews of Arches B&B

Arches B&B
Via Bettolo 6, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 220 reviews" "
Rating 8 - Good. 78 out of 220 reviews" "
Rating 6 - Okay. 24 out of 220 reviews" "
Rating 4 - Poor. 6 out of 220 reviews" "
Rating 2 - Terrible. 6 out of 220 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

MIKHAIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. 5 minutes walk from Metro. You will get your own room with bathroom and share kitchen with two other rooms. You will have your own shelf in the refrigerator with drinks and in a pantry with packaged breakfast. Good room for the money. Con.: bed sheets and wall color outdated, Sparkling vine wasn't provided as it said in our room details.
Response from Fabio on 29 Apr 2024
Hello Mikhail,thank you for apreciating staying with us.Best regards,

6/10 Okay

Sabina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was good
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fabio on 29 Apr 2024
hello Elizabeth,thank you so much for the nice review.All the best,

4/10 Poor

Riaz, Tauranga

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fabio on 12 Jan 2024
Hello Riaz,it could have been much more useful if you had wrote something to justify your disappointment.In this way, I don't know what's happened in your staying, since you got a room upgrade getting the Suite with veranda.I hope it's not connected with the city taxes issue.Regards,

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2023
Response from Fabio on 12 Jan 2024
Hello Teresa,thank you for apreciating staying with us!All the best,Fabio

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo peor son unos falsas fotos ha sido la peor experiencia para mi y mi familia! Y lo peor que no me quieren devolver el dinero no lo alquilen los responsables son hotel porque a través de ellos yo alquile este lugar de mala muerte. Debería de haber más controles para ver las condiciones que están .
Stayed 3 nights in Nov 2023
Response from Fabio on 23 Nov 2023
Dear Aljandra,Firstly, I don'tn understand why you talk about "your family": you just come with your boyfriend. By the way, let me explain what happened: everything was perfect, till she got scared finding the apartment door open when they came back on the second day late afternoon (The dooor was open because we were inside the apartment going in and out carrying some stuff). For that, they felt unsafe and asked for a refund.I explaikned that the building is very very safe, since there is a porter at the entrance and no one can enter without been seen and checked at the entrance. Of course, when any refund has been denied, everything became horrible and unacceptable....speechlessRegards

2/10 Terrible

Raul, Long Beach

Travelled with family and small children
Disliked: Staff & service, amenities
They never explained that there was gonna be more people sharing the apartment but that was not the issue the issue was when i got in contact with the owner to let him jniw about that and Paolo was yelling and acting like he dint care about our situation and wouldn't let me speak and was trying to make me feel bad plus it said that we were gonna receive a bottle of champagne and we dint get nothing
Stayed 3 nights in Oct 2023

2/10 Terrible

Bingeng

Disliked: Cleanliness, property conditions & facilities, room comfort
Just stay away from this B&B
I stayed in this B&B for 3 days, communication and check-in was good. However, the air condition is a portable unit, it will not make the room cool. The worst is the bath room, it is dirty and hot water run out in 10 seconds every day. Complaint the hot water issue to Pablo who manage the property, he pretent suprise and promised to come and fix it, but never come back again. Just stay away from this B&B
Stayed 3 nights in Sep 2023
Response from Fabio on 28 Sept 2023
Hello Wang,this message leave really upset and I really hope you will stay away from our B&B. Unfortunately, this is what can happen when guests don't speak and understand English. We explained the guest that the water heater got broken and we wasn't able to change it on the same day, but just the day after.The bathrrom wasn't dirty at all and the towel holder wasn't broke before your arrfival: thank you fort this additional present.By the way, thank you for staying away from Arches in the future.Aòll the best, but away friom us.

10/10 Excellent

Thea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. Staff are very helpful, giving us recommendations, and the room was really nice.
Stayed 4 nights in Aug 2023
Response from Fabio on 1 Oct 2023
Hello Thea,thank you for apreciating staying with us.We loved hosting you too!All the best

10/10 Excellent

Claudia

Stayed 1 night in Aug 2023
Response from Fabio on 29 Aug 2023
Hello Claudia,thank you for apreciating staying with us.We look forward to hsting you maybe next time!All the best,

4/10 Poor

Onesimo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Fabio on 29 Aug 2023
Hello Onesimo,it would be very usel for both us and future guests to know why you disliked the staying. For us it's impossible to predict, since you didn't say anything for the whole staying and everything seemed to be ok. It alse seemed to me you apreciated our efforts to check you in later than expected.Regards,

10/10 Excellent

Chloe Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arches is in a great neighborhood with so many great restaurants near by. The staff were amazing and friendly, I can't recommend this place enough!
Stayed 4 nights in May 2023
Response from Fabio on 3 Aug 2023
Hello Chloe,thank you for apreciating our efforts!We loved hosting you and your party too.All the best,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Paolo on 7 July 2023
Hello Felipe, thank you for apreciating staying with us.We look forwsard to hosting you maybe next time!All the best,

8/10 Good

PAVLINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my friend had good experience in Arches. It is good place close to all important sites if you want to visit Rome. Close to public transportation Room and kitchen was simple and clean .
Stayed 5 nights in Apr 2023

8/10 Good

Mariusz

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We really liked access to kitchen area, where we could make our own food and coffee and where we had access to full size fridge with assigned shelves. Owner and staff were extremely helpful and responsive. The rooms were spacious and clean. Bathrooms could be more updated, but they were functional and clean. Aircondition and Wifi worked well. The place was very conveniently located to all attractions, public transport, restaurants and grocery stores.
Stayed 4 nights in Aug 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Jul 2022
Response from Massimo on 2 Aug 2022
Hello Sandra, thank you for the wonderful review! We look forward to hosting you maybe next time! Best regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, in the middle of residential area within 10 min from Vatican and 5 min to the closest meteo station. Friendly and helpful staff.
Stayed 5 nights in Jul 2022
Response from Fabio on 2 Aug 2022
Hello Maria, thank you for apreciating staying with us! We loved hosting you all too! All the best,

8/10 Good

Fuechi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was hard to find.
Stayed 2 nights in Jun 2022
Response from Fabio on 4 July 2022
Hello Fuechi, thank you for apreciating staying with us. There is really nothing we can do for parking places: it's a really common problem when staying in big and crowded cities. All the best

10/10 Excellent

LISA D, Muncie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice overall. Plenty of room for two people. Common area always had a nice breeze. Paolo was quick to respond to questions. Truly a little gem north of the Vatican.
Stayed 6 nights in Jun 2022
Response from Fabio on 26 June 2022
Hello Lisa, thank you for apreciating staying with us! We loved hosting you too. All the best!

10/10 Excellent

Miss Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Metro Great little cafes and bar on the street Lovely room Friendly and informative staff Fab building with a lovely old lift Will defo recommend and will return to this place again it was 10 min walk from the Vatican too - ace location
Stayed 4 nights in Jun 2022
Response from Fabio on 10 June 2022
Hello Vicki, thank you for apreiating staying with us! We loved hosting you too! We look forward to hosting you next time! All the best

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Stayed 1 night in May 2022
Response from Paolo on 11 May 2022
Hi Ben, thank you for apreciating our efforts to make your staying comfortable! All the best, Paolo

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as promised. Simple and clean. Great location. Host was very helpful
Stayed 5 nights in Apr 2022
Response from Fabio on 19 Apr 2022
Hello Bill, thank you for apreciating staying with us! We liked hosting you too. All the best

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paolo went out of his way to make sure we were comfortable. The area around the apartment is great. Paolo's restaurant suggestions are spot on.
Stayed 2 nights in Mar 2022
Response from Paolo on 19 Apr 2022
Hello Andy, thank you for apreciating our efforts to make your staying nicer! We look forward to hosting you maybe next tome! All the best.

10/10 Excellent

Szilvia

Travelled with family
Nice flat close to the Vatican.
The flat is very nice and organized. The staff is very helpful and sweet. It is very close to the Vatican.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Fabio on 28 July 2020
Dear Anonymous, thank you for apreciating staying with us. It's a shame you didn't write you name and you didn't drop any line to describe your experience. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Brilliant location, easy to find, clean and comfortable. Host Paolo was extremely Kind and helpful. Easily contactable when needed. Would definitely stay again
Stayed 3 nights in Mar 2020
Response from Paolo on 13 Mar 2020
Hello Lynda, thank you for apreciating our efftorts. Looking forward to hosting you again, I wish you my best regards.

10/10 Excellent

mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice for everythings
Stayed 2 nights in Nov 2019
Response from Fabio on 30 Nov 2019
Hi Mohammad , thank you for apreciating staying with us! We look forward to hosting you maybe next time!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had some problems with booking - confusion about the booking nights - but the staff was prompt to amend our issue. Location OK. Transportation nearby. Basic accommodation at affordable price.
Stayed 1 night in Nov 2019
Response from Fabio on 19 Nov 2019
Dear Anonymous, sorry for the confusion about your booking and thank you for apreciating our efferts to solve that problem. All the best,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Location good.Staff very nice. Appartments are old and different from picture on website. Terrace old and dirty. Mosquitoes.
Stayed 4 nights in Oct 2019
Response from Fabio on 6 Nov 2019
Dear Anonymous, apartments are exanctly as in the picture (maybe you looked at other rooms pictures). Sorry for letting mosquitoes exist, even if I don't think it could be considered our fault. Regards,

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Fabio on 6 Nov 2019
Dear Anonymous, I hope you feeled better leaving this bad review. It's clear you had nothing to complain about property and sevices, otherwise you had written something to explain such a negative evaluation. i will do it for you: the guest got upset with us because has been charged for the late check in: he comunicated 17-18 as arrival time and finally arrived at 23:15, letting us waiting for him without any further comunication. I don't think I need to add more. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
this is a very clean place. Helpful host! Great location very close to everything. Breakfast was good, simple continental breakfast. Ample food for the four of us.
Stayed 2 nights in Oct 2019
Response from Fabio on 15 Oct 2019
Dear Guest, thank you for apreciating staying with us! Looking forward to hosting you maybe next time, I wish you my best regards.

10/10 Excellent

David, Nashville, TN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was fantastic and gave us an overview of the area with restaurant and gelato recommendations. He also told us where and how to exchange money and grocery stores. This information is invaluable during a short stay. The property was excellent and we'll kept up. Enjoy.
Stayed 5 nights in Sep 2019
Response from Paolo on 23 Sept 2019
Hello David, it's nice to hear you got advange from our suggestions..great! We enjoyed hosting you too. We look forward to hosting you maybe next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, pleasant, quiet, clean, accessible, helpful and friendly staff!
Stayed 3 nights in Sep 2019
Response from FAbio on 13 Sept 2019
Thank you for apreciating staying with us! We look forward to hostign you next time!

6/10 Okay

William

Travelled with family
Pretty average, breakfast self service, with packets of biscuits,croissants etc, room clean probably good have got more for my money if shopped around
Stayed 3 nights in Aug 2019
Response from Fabio on 22 Aug 2019
Hi William, I really don't think you could get something better at that price in the Vatican Area, since you got a last minute super discount. By the way, you didn't complain with us and I cannot understand, from your diuscunt, what you disliked and what we can improve, unfortunately.

4/10 Poor

D

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It had a shared common area kitchen and living area. This was not in the description. Also when they came to room they would turn off the air conditioner that barely worked. Very disappointed
Stayed 3 nights in Jul 2019
Response from Fabio on 3 Aug 2019
Hello Domenic, we are really really really disappointed too. They got upset when we turned off the air conditioner. they left it on EVERY DAY with the rooms empty from 10.00am till 19:00, that is an unacceptable waste of energy we cannot tolerate: it's definetely not the way to take care of our planet, really irresponsible. Air conditioner work properly and it takes few minutes to cool down the rooms.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

4/10 Poor

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small . . . hot . . . reasonably priced
We were there in July. Rome in July is very, very hot. We asked for a fan in our room in addition to the "air-conditioning." You would have thought I was asking them to solve Einstein's field equations; they did not have a fan. So, we roasted at night and did the best we could. The elevator in the building is teeny-tiny and should probably be in a museum in the "Ancient Relics" exhibit. Also, if you book online, you will be charged for the daily rate, but when you get there you have to pay an extra 3.50 Euros per person per night for the hotel tax, which they claim you have to pay in cash. They only give you one key to the room and it is one of those keys where it activates the lights and the A/C. So, if one person leaves to get something, they have to get buzzed in by an offsite clerk. The location is good and the guy that helped us was very responsive whenever we called him. The price seemed reasonable also. They had fresh croissants every morning that were excellent. Would I stay there again? Probably not, but if you simply want a no-frills place at a reasonable price, then it is alright.
Stayed 4 nights in Jun 2019
Response from Fabio on 22 Aug 2019
Apart from the form of the review ("You would have thought I was asking them solve Einstein's field equation" that I find pretty unrespectfull, I just wanted to precise he didn't stayed with us: we had a last second problem with the bathrrom and we simply moved the reservation in a hotel close by. So this review is not for us. I already asked to expedia to delete it, still waiting fo a reply.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arches is in a quiet street off the main road. Building is a mix of offices and residential. Building has a porter who was very helpful to us when pre booked taxi company let us down. Ease Two good restaurants within two minutes. Staff are friendly, not in residence but are only a phone call or e-mail away. Room was clean, comfortable kitchen area with help yourself continental breakfast. Fabio who was our point of contact friendly very helpful. Staff in here rail cannot do enough for you. I foolishly left my phone and they are arranging for it to be posted home to me
Stayed 4 nights in May 2019
Response from Fabio on 4 June 2019
Hi George, thank you for apreciating our efforts. I hope you already got your phne back ! lol See you maybe next time!

6/10 Okay

Tyler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. But noisy
Great location, within a 10 min walk of the vatican. Unfortunately we could hear people talking on the street below until about 1am each night. It was nice to have access to a kitchen. The "breakfast" that was included was basically some orange juice boxes and some packaged pastries. Not as much food as a English or American breakfast, but I suppose it was nice to have something. We had two of the three bedrooms that are rented out. Unfortunatley the other couple would smoke each morning, and we don't like the smell of smoke (especially not with our small kids). I would suggest that the owners post that smoking is not permitted in the rooms or on balconies.
Stayed 2 nights in Feb 2019
Response from Arches Relais on 28 Feb 2019
Hi Tyler, I'm really sorry you dind't like so much staying with us. Thank you for the suggestion about smoking...but I guess you didn't pay attention while insiede the property: there are signs stating "No Smoking" everywhere (we have to put them by law). We promtly scolded the other guests about it. Regarding the breakfast, you are right, italian breakfast include less food then English or American ones: nice discover, keep it in mind next time you visit Italy. Regarding the noise, if you like to can reach the vatican by a 10 minute walking, than you cannot pretend a total silence from 10:00 pm: that's life in the big cities! Maybe you are not too much used to it..but it cannot be our fault.

10/10 Excellent

Jennie, Winston- Salem Nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and breakfast superb. Excellent accomodation.The staff Paolo including the porter below were very helpful. Only a block away from train station Ottaviano and walking distance to the Vatican. Buses everywhere.
Stayed 1 night in Sep 2018

10/10 Excellent

TR, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paolo was very helpful when a family member was injured. He helped us find transportation to the hospital and was very quick to assist us after.
Stayed 6 nights in Aug 2018
Response from Paolo on 25 Aug 2018
Hi Anthony, thank you for apreciating our efforts in a such bab situation. I hope everything is going better and I wish her a quick recover! All the best, Paolo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel north of the Vatican
Situated in an area where Romans rather than tourists frequent, it is inside an old stately building with classic Otis elevator (rather small!) . The room and private bathroom was great (corner with two windows) and the common kitchen was always fully stocked for breakfast foods, fruits etc. The Espresso machine worked perfect... Very close to the Metro which connects to Termini/rail and further to Fuimicino....Great place for people on a budget (relative to full hotels anyways!)
Stayed 3 nights in Jun 2018
Response from Fabio on 6 Aug 2018
Thank you for apreciating staying with us! See you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, close to the Vatican
Overall a great experience. There was a little hiccup during our check-in since we had to do a late check-in. The "hotel" is more of a 3-bedroom apartment, each with their own private baths and a shared kitchen. Since we had a late check-in, we had a bit of trouble getting into the apartment complex, but once we called them, it was resolved pretty quickly. We stayed in the room with a double bed and 2 twins, and it was lovely. The place was clean, and had a large bathroom. The beds were relatively comfortable. Breakfast was also provided, mostly tea, coffee, bread, yogurt and fruits, so that was nice too. Paolo was also very friendly and provided a lot of recommendations on what to do nearby. This place seems to be more of a residential district, but there are a lot of nice restaurants and cafes nearby, and again, it is very close to the Vatican, and also within walking distance to the metro. All in all, it was the best place we've stayed in Europe so far, and I'll definitely recommend it to others.
Stayed 3 nights in Oct 2017

8/10 Good

Peter, London

Liked: Cleanliness, staff & service, room comfort
Good base fo exploring Rome & Vatican
We were moved from the one booked though probably to a better location close to a small supermarket and the metro. the shower was cold most of the time but fixed promptly when we pointed this out. Helpful in letting us leave luggage there before being picked up for the airport. Could have been better at replacing loo rolls and cereals. A good base for exploring Rome with my wife and daughter.
Stayed 4 nights in Aug 2017

8/10 Good

Hal, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Vatican, shopping
We had 2 days in Rome and wanted something not too expensive but a reasonable walking distance to the Vatican and access to tour busses, restaurants, etc. The place is in an apartment building. It is an apartment that was converted to 3 private suites (bedroom, full European bathroom) and a common area with kitchen and food storage areas. We were surprised at this format. Serendipitiously, we met a lovely Italian family on holiday who could speak English. Thanks to a great grocery store nearby, we were able to supplement the rather meagre selection of breakfast items, and enjoy a bottle of wine and some beer in our suite. Not much in the way of English TV channels but we were usually too tired after walking all day to care much. Our host, Paolo, spoke fluent English and was very helpful and gracious. Very trustworthy. Our suite was very clean and quiet, and boasted a nice balcony with table and chairs overlooking the interior courtyard shared by our building and two others. Very pleasant for breakfast and evening.
Stayed 3 nights in Aug 2017

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
My 4 night stay at archers B&B was great and I will recommend to others travelers !!!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

David, Dorset

Disliked: Room comfort
ok
Wasn't what we expected, whilst the service provided was very good it wasn't in the location we thought and the room wasn't suitable for a family. We did have cause to complain in respect to ants and change of towels/ bedding and this was rectified at once so without any issues at all.