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Reviews of Courtyard by Marriott Pasadena/Old Town

4 out of 5
Courtyard by Marriott Pasadena/Old Town
180 N Fair Oaks Ave, Pasadena, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 120 reviews" "
Rating 8 - Good. 21 out of 120 reviews" "
Rating 6 - Okay. 9 out of 120 reviews" "
Rating 4 - Poor. 4 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Standard Courtyard property. Well maintained. Decent rooms and size. Breakfast is a limited continental.
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
David,Thank you for taking the time to let us know about your stay. We offer a full breakfast buffet and hope to offer other options in the future. I hope you come visit us again.Enjoy Life, Erikk-GM

10/10 Excellent

Marilyn

Travelled with family
Love this area! You can walk to so many restaurants! Nothing not to like!
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 25 Apr 2024
Marilyn,We love this area too...Pasadena is such a beautiful place to come visit. We hope to see you again soon. Thank you for taking the time to let us know about your stay. Enjoy Life, Erikk - GM

10/10 Excellent

Raushaniia

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Raushaniia, Thank you for reaching out and letting us know about your stay. We are so happy you enjoyed had a good time. We hope to see you again. Enjoy Life,Erikk - GM

10/10 Excellent

Shanta, Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Shanta,Thank you for a 5 out of 5. My team and I are happy you had a wonderful stay. Please come visit us again. Enjoy Life, Erikk - GM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 25 Apr 2024
Robert, Thank you for reaching out and letting us know you had a great stay. We appreciate your feedback and that you gave us a 5 out of 5. Come visit us again. Pasadena is a great place to be.Enjoy Life,Erikk - GM

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
John-Paul, thank you for reaching out and sharing your experience. We are so happy to hear that you enjoyed your stay. Pasadena is a great place to visit...we hope to see you again soon. Enjoy Life, Erikk - GM

10/10 Excellent

Sumanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Sumanth, Thank you for reaching out and letting us know you had a great stay. Thank you for rating us a 5 out of 5. Please come visit us again. Enjoy Life, Erikk - GM

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Jackie, Thank you for reaching out and letting us know about your stay. Thank you for rating us a 5 out of 5. We hope you come visit us again soon. Enjoy Life, Erikk - GM

10/10 Excellent

MELISSA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Melissa,Thank you for reaching out and letting us know about your stay. We appreciate the 5 out of 5 rating. We look forward to seeing you again. Enjoy Life,Erikk - GM

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down for a dodgers game and couldn’t find a nice hotel within my budget near the stadium so we decided to stay in Pasadena. Definitely was the right choice choosing this hotel, it’s super quiet and safe, there’s many stores and restaurants nearby. Super convenient. Although having to be changed rooms from a king to 2 queen beds due to remodeling, I really really enjoyed my stay. Will definitely be back!
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Destiny.GO BLUE!!!Thank you for reaching out and letting us know about your stay. We are so happy that you enjoyed your stay in Pasadena...we just love our little gem of a town. We look forward to seeing you again.Enjoy Life,Erikk - GM

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine place for a quick weekend trip. Room amenities were lacking e.g. no clock. But overall, above average. Location was great; within walking distance of restaurants and easy freeway access.
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Patricia, Thank you for reaching out regarding your stay. Pardon that there was no clock. As we come out of our renovation there are always things we can improve. We appreciate your feedback.Enjoy Life, Erikk - GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay here. Close to several restaurants & lots of shopping in and around the area as well.
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
David, Thank you for reaching out regarding your stay with us.We are so happy you had a wonderful stay with us.We appreciate you rating us a 5 out of 5. Enjoy Life,Erikk - GM

10/10 Excellent

Kavya

Liked: Cleanliness, staff & service, property conditions & facilities
Great parking and breakfast spread was awesome!
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Kavya,Thank you for reaching out and letting us know about your stay. We appreciate the 5 out of 5 rating. We hope to see you again in Pasadena.Enjoy Life,Erikk - GM

6/10 Okay

Terrence

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not like lack of room cleaning & no fresh towels & supplies.
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Terrence,Thank you for reaching out regarding your stay. We do have a brand standard of cleaning rooms on the second day of your stay. Please know you can always ask for stay over service on your next stay. We hope you will try us out again. Enjoy Life, Erikk - GM

8/10 Good

Shavonda, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Old Oasedena is beautiful! The property is in annwxcellent location that allows you to walk to restaurants and shops. The hotel staff was pleasant and quick to respond to any needs. The layout of the bathroom area didn't make the best use of space, but we made it work. I would definitely recommend.
Stayed 4 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Shavonda,Thank you for choosing Marriott. Pardon our bathroom layout. Thank you for being willing to recommend our hotel. We hope to see you come back soon.Enjoy Life, Erikk

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Sandra,Thank you for rating us a 5 out of 5!We appreciate you and hope to see you soon.Enjoy Life,Erikk - GM

6/10 Okay

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, but our room was extremely loud. We were on the front road side and you can really hear the road traffic at 3:00 am.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Kari,Thank you for telling us about your stay.Please accept my apologies for the inconvenience of the street noise. I hope you will try us again when you are in town. Please ask for a room away from the front street, we will always try to accommodate.Enjoy Life,Erikk - GM

10/10 Excellent

Carolyn

Travelled with family
Liked: Property conditions & facilities
Very much enjoyed our stay here. The hotel is in excellent condition- I know it has been recently renovated. We were visiting our son who lives very close to the hotel. The rooms were excellent, including the bathroom. Very good value for money. Staff were excellent. Great value for money. Will be back to stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience on my easter weekend visit.
Stayed 1 night in Mar 2024

8/10 Good

Xianzhi

Stayed 2 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Xianzhi,Good day, thank you for taking the time to tell us about your stay. Could you share anything that would have made your stay a 5? We would appreciate any feedback you can give us. Enjoy Life,Erikk - GM

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Fabian,Thank you for letting us know how your stay was. Getting a 5 out of 5 is really important to our team. We hope you will come visit us again soon.Enjoy Life, Erikk - GM

10/10 Excellent

Kristine a

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, the staff was very kind. We stayed in a Marriott hotel in another town earlier in the week and the beds were very bad. We were delighted that the beds at this Marriott were very comfortable! The room was clean, but also smelled nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Manley

Travelled with partner
Very clean and well maintained. Staff welcoming. Zero complaints. Easy access to Old Town and metro. Nice restaurant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and perfect location to visit/enjoy Old Town Pasadena!
Stayed 5 nights in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and rooms were clean. My only tiny problem was that noise from the next door room could be heard due to adjoining doors. We loved the location in old town.
Stayed 1 night in Mar 2024

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
This property was advertising that they'd just done a complete renovation, however all the really did was update a few finishes, and wow is it ugly. It looks like an apartment building from the 70's. The bed we had was extremely uncomfortable, the heating system was old and didn't stop heating once it got to the desired temperature, there was a hell of a lot of noise from above us and all around. The pool was ok, but the hot tub was absolutely filthy and had a lot of broken or missing tiles, so watch your feet! I spoke to a guy in the elevator who said he'd been at this property a year prior and it didn't look much different after the renovation. The staff were all very nice, though.
Stayed 7 nights in Mar 2024

8/10 Good

John, Much Wenlock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Redecoration very good in room and generally. Room needs more furniture, cupboards, drawers, tables - for longer stay clients. Gym, pool etc very welcome. Breakfast good, but far too expensive if one just wants something small/simple. Price needs to be disaggregated, as previously.
Stayed 10 nights in Mar 2024

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for my quick weekend trip. Will be booking them again for my next weekend trip here in May! Celebrating my uncle wedding

10/10 Excellent

Armond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was nice. Comfortable beds, nice shower, and cheap parking. Their parking garage allows you to park on the level of your room.
Stayed 2 nights in Mar 2024

8/10 Good

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Pasadena.
Stayed 5 nights in Mar 2024

10/10 Excellent

Favian, Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean worked are pleasent
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location near many restaurants however, I am handicapped and the walking around this area made it challenging. The staff was very friendly and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Ali

Stayed 6 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Ali,Thank you for letting us know about your stay.Could you please provide any feedback that could have us score a 5 on the review. We look to improve every day and take our guest comments very seriously. Enjoy Life,Erikk - GM

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation on property. Would have like a free breakfast. Most places I go have free breakfast. Even just pastries and coffee would have been good. 20 dollars for breakfast was a bit high. Problem with first room. had issue with TV and drapes and we were moved quickly to new room. Very efficient. Great walkable location. Close to walking and freeways. Felt very safe around town. Great map of Pasadena core that hotel gave up. Would recommend staying there again. Staff was wonderful.
Stayed 4 nights in Feb 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick one night stay. The staff was super friendly and helpful. The room was nice and clean. The bed was comfy. Parking was convenient. Walking distance to lots of great places. Overall a nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and they have plenty of convenient amenities. Second time at this hotel and most likely returning when around the area
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service, amenities
I waa surprised that no filtered water was provided for free or purchase in the room. Ive been traveling extebsively and it was the first time water wasnt available.
Stayed 1 night in Feb 2024

4/10 Poor

Maria L Almonte

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The bathroom floor was dirty. It was hair behind the toilet. They "cleaned" the room, but not the bathroom floor.
Stayed 4 nights in Feb 2024

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

JeanLuc

Stayed 1 night in Feb 2024

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking for the hotel is unreasonably priced. When you can go right over to the next parking garage on Raymond and park for $10 less. It was worth the short walk.
Stayed 1 night in Feb 2024

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Nice shops and restaurants around.
Stayed 1 night in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately adjacent to the heart of Old Town Pasadena. If I had to guess you could walk to anywhere in old town in under 12 minutes. The hotel has been newly renovated & looks great. The staff was super helpful & very friendly, but not in that overbearing leave me alone kind of way.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice spacious room, staff was friendly and welcoming.
Stayed 1 night in Feb 2024