GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Standard double room
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Executive room
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Standard Twin Room (Basement,no windows) - Room Only
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary high-speed wired and wireless Internet access.
This 4-star property offers access to a business center, limo/town car service, and technology support staff. Event facilities include conference/meeting rooms, small meeting rooms, and banquet facilities. This Art Deco hotel also offers spa services, tour/ticket assistance, and multilingual staff.
Quality Maitrise Hotel is a smoke-free property.
Rooms
Quality Maitrise Hotel offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms feature city views. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature Egyptian cotton linens and premium bedding. 22-inch LCD televisions come with digital channels, first-run movies, and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, and designer toiletries.
This London hotel provides complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and safes, as well as direct-dial phones with voice mail. Additionally, rooms include electronic check-out and clock radios. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
All guestrooms are non-smoking.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Quality Maitrise Hotel
of guests recommend
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Showing 1 - 10 results (of 10)
“A NIGHTHMARE”
To begin with the Hotel is rated "four star". Not sure how they came up with the number four. Try "0" star. The hotel is located in a trashy area with fruit stands all around. "Extremely busy area" The hotel itself is a little dirty house with dirty rooms not bigger than a closet with very low ceiling. I had a room with a tiny window facing a pile of trash. (please note: not all rooms have a window at all) I had asked to have my money refunded to me the very first day, but was told that the money is not refundable. So, I was forced the stay there for six days. When I booked the "Executive Room" I was told that breakfast would be included, but to my surprise, they told me that I will be charged. The staff is very rude, very distant. It seems that they don't care about the place or the guests. I walked in one day to find one of them with plates and fork in hands eating lunch right at the desk. I called this experience a nightmare because I was forced to live like a prisonner and scared (because the area did not feel safe to me) for six days when I was supposed to be on vacation.
“Very courteous and helpful staff.”
I was very satisfied with this hotel, it was close to where I needed to be. The surrounding area looks a bit run down, but it does not seem to be a bad area at night . The hotel room was smaller than usual but contained everything I needed, and was very clean. What impressed me most was how friendly and helpful the staff were, everyone. I would definitely go back.
“I will be back again and again!”
Very nice Hotel! The tube station is only in few steps. Good location of Pubs and Currency Exchanges! Tesco is just across the road! Room was tiny but good equipped and with a huge bathroom! Stuff is polite. Next time will book it definitely!
“You get what you pay for.”
The price is what got me interested in this hotel. It was not in central London which I knew prior. Next time I would spend extra to get closer to central London.
“On a whole not a bad choice!”
On a whole we felt very lucky for having chosen this hotel. It's new, decorated in a modern, convenient way (without any trace of the bad smell of a newly decorated place though), very clean, with comfortable beds, and situated in a quiet and friendly neighborhood. There's a kettle in the room, making it convenient to occasionally brew tea in the morning after a nice hotel continental breakfast. The service isn't bad at all. We were able to get very helpful information from the front desk people. We especially appreciate it when the staff obligingly offered us an adapter to use for free when we expected to have to pay. The hotel is well located, about 5-minute walk to the Kilburn park tube station. There are a number of nice-looking restaurants nearby, a dry cleaning store right around the corner. And, the best of all, a good-sized supermarket is right across the road. The supermarket opens early and closes late, selling everything at very reasonable rates, and the people there are extremely friendly. Thanks to the supermarket to an extent, we felt truly cozy and very much at home staying in the hotel. There was just one problem. Our family had two rooms for three nights, but one of our rooms, room 211 is rather cramped, without a bathtub like what we saw in our kids' room. The bigger problem is that one of the curtains simply doesn't work in shielding off the light in the morning, so I woke up around 5 o'clock every morning.
“Nice hotel in a not so nice neighborhood with bad service”
Good: Rooms were nice, clean, comfy beds, great showers. Very near the tube and a grocery store which is open late. Lots of little cafes and coffee shops nearby for breakfast. I didn't eat there but the restaurant looked nice as well. BUT the safe and alarm clock in my room did not work, and the A/C didn't do the best job. Wake-up call was 15 minutes late two mornings in a row, even though I complained about this after the first- i had a plane to catch and could NOT wake up late the second morning. Good thing I set a backup. The neighborhood was a bit iffy with some dodgy characters hanging around. I did not feel comfortable coming back at night as a woman traveling alone. There was a bizarre frequent thumping ALL NIGHT like someone moving furniture or slamming doors- i think it may have been related to the nearby businesses (dry cleaner?). The staff person downstairs appeared to be oblivious of this noise though I can't imagine that she's never heard this complaint!! Lastly, the staff was either relatively unfriendly (one person) or nice enough but unhelpful (several). One example: I needed a plug converter (US to UK). Theirs was lent out, but they would get it back that morning. The staff person wrote down my info and promised to have it at the desk when I got back. However, he never told the evening staff person so they lent it out to someone else, and my camera had no battery the next day, since the stores nearby that carried this item were closed that evening.
“Janet -Mediocre, okay but not great. Price okay”
HOtel was not a bad location, near buses, etc. But not great restaurants. Hotel rooms small and a bit stuffy. Staff nice but didn't always answer the phone. Breakfast was okay. Dining room staff quite nice.
“Great Service”
The staff was very friendly. Even after checkout they stored our luggage till flight left so we could see more sights. Breakfast was available. Only drawback was rooms were smaller compaired to American rooms, but still clean and accomodating.
“Maitrise”
Arrived at 10 AM after an overnight flight and asked if it might be possible to get into my room early. Was told that it would cost an extra forty pounds, and that it was 'hotel policy' . Came back in the evening, and spoke to others who said the hotel had no such policy and I could have had a room had one been available. The person at the desk in the morning was unhelpful, and curt almost to the point of rudeness. The hotel is clean and well located.
“Nice hotel, inconvenient location and questionable service”
The hotel is new. The rooms are cramped but nice. There is a tube stop within walking distance but if you need a taxi you'll run into problems. In my experience, there were few taxi's to be hailed from the street so I asked the front desk to call a taxi. To my surprise, it wasn't a taxi that arrived but a private hire car who 1) couldn't easily find the address where I needed to go then proceeded to get frustrated with me and 2) then charged me a whooping 16 pounds for a trip to Camden. When I needed a taxi to the train station a couple of days later, I asked the front desk to call a taxi not a private hire car. I was told that I would need to get a taxi from the street because they use the private hire car company. Ridiculous. Given the inconvenience, I will not stay here again, which is too bad because the rooms are nice.
53 - 59 Kilburn High Road London, NW23HY United Kingdom
Nearby Points of Interest
Location Highlights
The closest major airports to Quality Maitrise Hotel are:
London (LHR-Heathrow) - 19.3 km / 12 mi
London (LGW-Gatwick) - 42.4 km / 26.3 mi
The preferred airport for Quality Maitrise Hotel is Hateruma (HTR).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Maida Vale-St. John's Wood, London, England, United Kingdom: The leafy residential districts of Maida Vale and St Johns Wood have an air of refined elegance, their broad avenues lined with smart mansion blocks and multi-million pound villas. St John's Wood is home to Lord's Cricket Ground and borders Regent's Park; Maida Vale is just two Tube stops from Paddington Station for fast trains to Heathrow Airport, Oxford, Bath and Bristol.
53 - 59 Kilburn High Road London, NW23HY United Kingdom
