“OK but......”

First the good news - modern facilities,well equipped, good position & more than adequate space for 2 people for 2 nights however.....although the hotel description suggests these are serviced apartments this is an add on cost (£46 per day) if you want your room cleaned etc so a hotel scores better. The "concierge" was conspicuous by his absence so much so that when a laundry delivery arrived at midnight and they couldn't get in they called our apartment!!! When we reported this to the concierge on check -out he shrugged his shoulders, said sorry but it was not his fault it was the delivery man!!! Lessons needed in customer care I think.