Carretera Garrafon Km 45, Isla Mujeres, QROO, 77400 Mexico
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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Superior deluxe pool view w-jetted tub - Couples Only
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Concierge Level - Couples Only
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Deluxe Resort View w/jetted tub - Couples Only
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Superior Deluxe Ocean View -jetted tub - Couples Only
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Promotions
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Honeymoon Promotion
Book a stay at this Palace resort and receive the following after arrival:
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.
After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room.
Upon arrival, honeymooning couples must present proof of marriage within the past year.
All-Inclusive Details
This hotel is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling excursions. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities include:
Awards and Affiliations
Property Amenities
Isla Mujeres Palace Couples Only All Inclusive Resort sits on a span of golden beach, five km (three mi) from downtown Isla Mujeres and 9.5 km (six mi) from downtown Cancún.
This couples-only all-inclusive property features a freeform outdoor pool and poolside bar with palapa and swim-up seating. A lobby bar, snack bar, and restaurant serving all meals are also on site, and room service is available 24 hours a day. Massage, facials, pedicures, and manicures are offered in four treatment rooms (surcharge). Jutting out from the beach is a pier that accommodates small vessels, and guests have the use of kayaks. A guided snorkeling tour and a boat tour of the island are also included in the room rate. Wireless Internet access is available throughout.
Rooms
Guestrooms at Isla Mujeres Palace Couples Only All Inclusive Resort feature balconies with hammocks; most have ocean views. A two-person jetted tub is situated in the bedroom, and bathrooms come equipped with telephones, showers, bathrobes, and slippers. Minibars with bottled water, beer, and sodas are restocked daily, as are in-room liquor dispensers. LCD TVs have HBO and numerous satellite channels, and wireless Internet access is available throughout. Digital safes are large enough to accommodate laptop computers, turndown service is performed each evening, and nonsmoking rooms are available upon request.
Room Amenities
Dining
Azul - International cuisine. Buffet breakfast, buffet lunch, and à la carte dinner.
Lobby Bar - Continental breakfast. Snacks and drinks.
Snack Bar - Sandwiches and snacks.
Poolside Bar - Poolside and swim-up seating. Sandwiches, snacks, and tropical drinks.
Room service - Available 24 hours a day.
Recreation
Isla Mujeres Palace Couples Only All Inclusive Resort has an outdoor pool and a small fitness room with cardio machines and free weights. Guests also have the use of kayaks. Also included in the room rate are a snorkeling tour with a certified instructor, and an “Around the Island” tour on a sail boat that includes a visit to Mayan ruins. An introductory scuba-diving lesson, conducted in the pool, is also provided.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Showing 1 - 10 results (of 27) · See more Isla Mujeres Palace All Inclusive Resort reviews
out of 27 reviews
“Heaven-Pure Heaven”
I will keep this short and sweet! This place is incredible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
“Awesome Honeymoon”
This was a beautiful place for our honeymoon. Relaxing resort. Had small activities daily that were fun. (Learned Salsa one night, played blackjack, other nightly activities as well as day activities). The resort gets very quiet after dinner time. Wonderful spa available. Great food!! This is a place if you want a quiet get-a-way. If you go here, be sure to rent a golf cart for 24 hours to explore the island! That was a great recommendation from the staff there!
“I'd can't wait to return!”
I was VERY pleased with our stay. EVERYONE was extremely nice to me and my family. The staff went out of their way to assure our satisfaction. Although I read in the reviews that there weren't too many child activities, we went ahead and booked. It was a small, quiet resort, exactly what we were looking for. My daughter was treated like royalty and she had a blast! Ulisses had a variety of activities that we can participate in as a family; Pool volleyball, kareoke, bingo, and movie night. We had fun. The beach was not the best but Playa Norte was about 10 minutes away. Beautiful, soft sandy, water! Great shopping by the beach too. The pool at the resort is large and roomy. If you are looking to get away for some quiet relaxing time, then this is the place to stay.
“Excellent family vacation!!!!!”
Resort was excellent as expected. All of the staff will wait hand and foot over you. Very quiet resort which was fine with us. There is only one restaurant but the food is somewhat varied and quite good for an all inclusive. The beach isn't the greatest (seaweed and rocky), but the water is very calm for swimming or snorkeling. Overall, I would give this resort 4 1/2 stars. I would definitely go back again.
“Very quiet and lovely”
This hotel is lovely! Right on the beach, spacious and airy. This hotel is quiet and comfortable. Took my husband and 7yr. old...we shared the pool and the beach with maybe 5 other couples. Beach is beautiful, white and fluffy...all the resorts block of a section of the water for swimming and kayaking and it is a tiny space...the water is super shallow, though of course perfect for my son, but I ended up floating more then walking, as it goes to about your knees and in some areas your neck. The ocean is warm and really really lovely. Very easy resort. Food was good, room was clean and lovely.
“Undiscovered Gem”
My wife and I just returned from the Isla Mujeres Palace and could not have been happier. The hotel is practically brand new and is gorgeous. If you are looking for a small, tranquil place to relax, enjoy the pool and ocean, this is the place for you. I would not recommend this place for twenty-somethings who are looking to party (stick to Cancun). It is also probably not the best choice for people with teenagers, I would imagine they would get bored rather quickly. The entire staff could not have been more pleasant or accommodating. By the end of your stay they will know your name, and bring you whatever you desire, sometimes without having to ask first. The rooms at Isla are beautiful, and the maid service was top notch. There is free wireless Internet and the toiletries are replaced daily, including razor and shaving cream, two tooth brushes with toothpaste, and from what my wife tells me, expensive top of the line Biosilk shampoo, conditioner and lotion. The two person Jacuzzi tub and two person shower are WONDERFUL. The only negative with regard to the room was that the TV volume is very low and you can not get rid of the Spanish subtitles. If we ever get another chance to ditch are kids with their grandparents, we will definitely return to the Isla Mujeres Palace.
“Excellent Hotel, friendly staff - great vacation”
I spent 8 days in the resort with my wife and 2 kids. We all loved the place, room was great with nice jacuzzy and balcony, very clean, and confortable. Food was very good, waiters and other staff knew the kids by name and made no problems for changing the menu when needed. Since the hotel is small , and was not crowded at all, we never had to wait in line for anything. There are many differente activities on the island, so the kids were never bored, and also loved hanging around the pool or the beach I hear the hotel will not take kids in the future, wich is a shame, for i would definitely come back to another great vacation at the same resort
“Relaxation in The resort was excellent, took our breathe away with how beautiful everything was, staff was excellent, they really cater to you which was great. Probably the most relaxing trip I've every taken. Plan on going back every year!
“Best Vacation Ever!”
My husband, I and my daughter who is 17 years old had the best experience ever at this resort. The staff made our stay the best! They were very friendly and helped us whenever needed. The room was very comfortable and clean. The food was delicious! The nightly entertainment was fun and interactive even though there was just a handful of us. The resort was quiet and very relaxing. My daughter didn't want to leave because the staff made her feel part of the family. We would without a doubt love to go back. They need to make this resort adults only not couples only. This way we can bring our daughter back with us. We would definitely recommend this resort to our friends.
“The best honeymoon EVER!”
We had a wonderful time at the hotel. It was gorgeous and fun. The staff was so great...we never had to look for someone, they were looking out for us constantly! We felt like we were leaving friends at check out. The food was good, room service prompt, drinks were flowing... Excursions were fun-we especially enjoyed the snorkel trip and swimming with dolphins. We HIGHLY recommend visiting Isla Mujeres and when you do, make sure you stay at the Palace Resort!
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Showing 1 - 10 results (of 27) · See more Isla Mujeres Palace All Inclusive Resort reviews
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Carretera Garrafon Km 45 Isla Mujeres, QROO , 77400 Mexico
Nearby Points of Interest
Location Highlights
The preferred airport for Isla Mujeres Palace All Inclusive Resort is Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 km / 15.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
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Carretera Garrafon Km 45 Isla Mujeres, QROO , 77400 Mexico
