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What I don't like is that there is very little room/space for us to store our stuff. We have to put everything back into our luggage. We stayed for six nights and every night we had to get our clothing for the next day from our luggage and put our dirty clothing back in.
amazing stay with excellent service and room is in good size and good fitout. very convenient to go anywhere as metro is just next to the hotel and the shopping mall is just superb.
Verified traveller
Stayed 3 nights in Feb 2024
8/10 Good
Benjamin
14 Feb 2024
We like the convenience for shopping, eating and entertainment
East Hong Kong is a stylish hotel, with quiet rooms, good gym with an excellent rowing machine, and good breakfast. A few things to improve: articificial sugar available at breakfast, better sealed shower door so water doesn't leak out. The use of bread to soak fat from bacon creates a allergy hazard for celiacs. They can also cover for bacon at breakfast so it doesn't get cold.
The bathroom area was not properly lighted. The shower room light was too dim. I felt that I brush my teeth in dim light and had to put makeup on with insufficient lighting. There were unnecessary lights over the beds which we never used.
The bathroom area is not bright enough. There’s no privacy. After you come out from the shower. I shared room with my sister and we both felt very awkward. Not to mention if I travel with my son
Great harbour view on 26th floor! Amazing! Quiet and clean! Only thing was the wifi stopped working after midnight and called once to fix it but it stopped working again after 5mins.
The hotel had poor soundproofness. I could hear guests talking and walking outside the room. I lost a lot of sleep and that caused me to oversleep. The staff gave me an ultimatum rudely to check out at 1pm or pay up for an extension of for $2000. Won’t stay there again.
Sun
Response from Gary Dang - Director of Guest Experience on 1 Nov 2023
Thank you for your valuable feedback and we would like to extend our sincere apology about the inconvenience caused during your stay. Furthermore, we will definitely look into your unpleasant experience upon your departure. I would be delighted to handle any future reservation of yours personally, and in the meantime, I sincerely hope that we will have the pleasure of welcoming you back to EAST Hong Kong in the not too distant future.
Fantastic modern hotel in Tai Koo Shing, with friendly and helpful staff, great amenities, including a pool, gym and rooftop bar. Also ajacent to City Plaza which is handy. The room is spacious for Hong Kong. We stayed in a corner room, which was actually smaller than the urban double we stayed in previously.
great hotel, very modern and spacious and comfortable and clean rooms, friendly and helpful staff, great location next to a mall with restaurants and mtr station as well
We queued for the check in for more than an hour, room was clean and tidy, however the comb and toothbrush set need to request instead of providing already before the check in, lighting could be better in general.