Outdoor pool, pool umbrellas, pool loungers

Reviews of Hai Au Boutique Hotel & Spa

3 out of 5
Hai Au Boutique Hotel & Spa
576 Cua Dai Street, Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 432 reviews" "
Rating 8 - Good. 156 out of 432 reviews" "
Rating 6 - Okay. 41 out of 432 reviews" "
Rating 4 - Poor. 7 out of 432 reviews" "
Rating 2 - Terrible. 5 out of 432 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good . not too expensive.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but most buildings in Hoi Ann affected by rising dampness.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host Helen who runs the front desk and takes care of things is awesome - super nice, friendly, knowledgeable and always a smile. Nice location pretty close to downtown and easy connection to the beach. Pool is private, decent sized and like every other pool in Vietnam at this time it is warm water. Our room faced the street but was still quiet with good windows.
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff but property need upgrade. TV channels were poor in quality. Internet speed was good. No lift. Nice location that is close to restaurants and water.
Stayed 1 night in Jan 2020
Response from Mr Henry on 2 Feb 2020
Thank you for your feedback

8/10 Good

Chai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Mr Henry on 13 Dec 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a colonial mansion turned to hotel, with huge stairways and alleys between rooms; the dining room is also huge. We just love the classic look of the building. It is within walking distance to Old Hoa An and its many attractions (UN heritage sites, silk factory, river shore walkway), shops and local markets. Breakfast buffet has a good variety of western and Vietnamese food, we were there for 5 days and still enjoyed the menu. Our room booked through Expedia is large, comfortable and clean. It has a patio door opened to a small balcony, overlooking the alley along the hotel; we could see or hear the heavy rain pattering the glass, a nostalgic memory of rainy season in Central Vietnam. We already mark this place in our future visit to Hoi An.
Stayed 4 nights in Oct 2019
Response from Mr Henry on 30 Oct 2019
Thank you for your feedback.

8/10 Good

MCC, Macau

Liked: Staff & service, amenities, property conditions & facilities
Something about this hotel connected me to memories of a place where I used to have a youth summer camp in Portugal. I guess pretty ok for a 3-star hotel. :) I like the little balconies, the quietude... it's not too far from the main tourist spots...
Stayed 4 nights in Sep 2019
Response from Mr Henry on 30 Sept 2019
Thank you for your feed back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff went out of their way to help. Cannot fault them at all. Breakfast omelette cooked especially for you.. Fab for the money
Stayed 2 nights in Aug 2019
Response from Mr Henry on 6 Sept 2019
Thank you for your feedback

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Henry on 20 Aug 2019
Thank you for your feedback

8/10 Good

Louisa

Liked: Cleanliness, staff & service, room comfort
Nice small hotel, close to everything.
Stayed 4 nights in Jul 2019
Response from Mr Henry on 5 Aug 2019
Thank you for your feedback

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly. Hotel cleanliness is okay. Overall good customer service.
Stayed 1 night in Jul 2019
Response from Mr Henry on 20 July 2019
Dear Lindsey, We are pleased that overall you enjoyed your time with us. Please accept our renewed apologies that work adjacent to our pool, that is regrettably beyond our control as not part of our resort, marred your experience somewhat. Your kind comments in regards to the food, room and the efforts of the team are much appreciated by all. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Lovely hotel with character and wonderful, helpful staff. Excellent location for entering the markets - a very short walk - shopping area and old town. Great breakfast and pool. My second stay at this hotel and will come again.
Stayed 2 nights in Jun 2019
Response from Mr Henry on 4 July 2019
Dear Johanna, Thank you for taking your time to provide us the feedback We are pleased that your stay with us was a memorable one. All of us hope to be of service again.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Mr Henry on 13 June 2019
Dear Alexandra, Thank you for taking your time to provide us the feedback. We appreciate your feedback and will take a overall review to upgrade the bikes. We assure that your next visit will be a vast imrovement. All of us hope to be of service again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and the location perfect for getting to experience Hoi An. The room was comfortable and the property offers great value for money, the staff really tried to make our break a fantastic holiday, thanks
Stayed 5 nights in Apr 2019
Response from Mr Henry on 13 June 2019
Dear Anonymous, Thank you for talking your time to provide us the feedback. We assure that your next visit will be a vast imrovement. All off us still hope to be off service again

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a 4 star hotel
Stayed 3 nights in Apr 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in convenient location
Frienldly staff easy walk to old town Clean pool very good breakfast Very good Aussie hamburger
Stayed 1 night in Apr 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in good location
Friendly staff easy walking to get to old town very good breakfast amazing Aussie burger on menu good quiet location clean pool
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Good location. The breakfast is good. The first floor is very noisy.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good location. Breakfast is good. The first floor is very noise.
Stayed 3 nights in Feb 2019

8/10 Good

Magdalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Had a pleasant stay. Place was located some 10mins walk to Old town which is about 20mins walk to Japanese covered bridge.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Hezi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience with an amazing crew!
A great experoence! The crew was AMAZING!!! always smiling and caring! whatever we needed we got! thanks a lot!
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
A bit stink in shower.
Stayed 1 night in Sep 2018
Response from Mr Henry on 5 Oct 2018
Dear Mr/Ms. Dinja Blom, Thank you so much for the recent review to our Hai Au Boutique Hotel & Spa Regardless, we thank you for taking your time to write up such a constructive review that will help us improve the experience of our hotel even further. Best regards Management and staff

8/10 Good

JeBar, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean rooms, friendly staff, good breakfast. The only negative is that on top of the door there is a window allowing the light from the hallway to come into the room, which is very annoying if you like to sleep in a complete dark room
Stayed 3 nights in Aug 2018
Response from Mr Henry on 24 Aug 2018
Dear Mr/Ms. JeBa, Thank you so much for the recent review to our Hai Au Boutique Hotel & Spa. This was received wholeheartedly and would assist us a lot in improving our facilities and services. For that very reason, we thank you very much for your support. Regardless, we thank you for taking your time to write up such a constructive review that will help us improve the experience of our hotel even further. Best regards Management and staff

2/10 Terrible

Larbi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has nothing of a Boutique hotel! We stayed in several boutique hotels. Very disappointed
Stayed 3 nights in Jul 2018
Response from Ms. Lee on 30 July 2018
Dear Larbi, Thank you so much for taking your time to give us a feedback. It helps us a lot in improving our service and facilities. We finished updating some rooms last month and are trying to update all rooms and facilities in our hotel. Next time, we hope that you’ll have a new experience in our hotel such as a boutique and look forward to service you again with the best service in the future. Thanks and best regards,

10/10 Excellent

PeterMc, Grafton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and relaxing hotel
vI was here 2 nights and came in after a day of touring. Welcome smiles met me. The staff took me through major town details and organised "everything" I needed. Manager was amazing...... The room was comfortable - large bed, hotwater, tv, fridge and aircon. Breaky provided. Bakery and coffee shops nearby. Good courtyard to watch the world go by with friends. Early checkout, airport shuttle and early breakfast were all catered for. Great few days. See you all again.
Stayed 2 nights in Jul 2018
Response from Ms. Lee on 30 July 2018
Dear Mr. PeterMc, Thank you so much for your beautiful words and the time you took to share your recent stay experience with us and also with other travelers. There is nothing happier than to hear that you enjoyed our great location and to our hospitable and helpful staff. Thank you for your kind words. The whole team will keep up working to warmly welcome you back here very soon. Thank and best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for the money paid. Staff were helpful.

10/10 Excellent

David, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experince
had a fab time at this hotel. The room was very nice, spacious and very clean. The staff was one of the best I have ever encountered. The front desk girl Julie was one of the best ever, I highly recommended this hotel
Stayed 2 nights in Apr 2018

10/10 Excellent

Jen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to markets & old town!
A lovely warm welcome from Anna, who gave me good local advice on shopping & facilities in and outside of the hotel. The hotel has a wonderful atmosphere, and is architecturally pleasing. My room had French doors with wooden shutters which kept it cool during the day, without need for air conditioning. My room had a balcony, but those without have windows overlooking the lovely pool, which looks stunning at night. Breakfast was wide and varied, with plenty of fresh fruit and produce. Turning right out of the hotel, then first left brings you directly to the myriad of streets for shopping, eating, massage and to the Old Town. I really enjoyed my stay at this hotel, for its character and proximity to everything Hoi An has to offer. I will definitely stay here again on my next visit to Hoi An!
Stayed 3 nights in Mar 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good but the lobby smelled of moth balls. Also, the light from the hallway shone through the window in the door all night. Nice and central. Beautiful room with small balcony
Stayed 2 nights in Mar 2018

8/10 Good

mark, Australia

Liked: Staff & service
A bit more detail to cleaning and maintenace would be good.
Stayed 7 nights in Feb 2018

8/10 Good

William, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Good location helpful staff clean & good breakfast
Stayed 2 nights in Feb 2018

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff
We stayed there 4 nights and we found the staff to be really friendly and helpful. Our room was definitely good size, bed was decent and bathroom too, only thing hot water would run out quickly sometimes. Their breakfast was good and had many options. Our room was on 4th floor and there's no elevator, but we weren't too bothered by that. Decent hotel and great staff near Hoi An old town, 10 minute walk more or less.
Stayed 4 nights in Feb 2018

8/10 Good

Fiona, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel close enough to everything
Meet with a beautifully iced glass of Vietnamese Tea; Tina greeted us to her hotel. How wonderful to be in the hands of a gracious and experienced host. She pointed out the hotel facilities, ensured we were comfortable and knew our names in an instant. Would definitely stay there again
Stayed 2 nights in Aug 2017

10/10 Excellent

CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good swimming pool
We got a room right next to the swimming pool. It was so hot so it was good to have the pool as it was so hard to find a restaurant or shop with air con in the old town.
Stayed 1 night in Aug 2017

10/10 Excellent

anika, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to city center
Amazing stay, the staff was beyond amazing/helpful/nice. They really care about their guests. Breakfast was great, room clean and large, definitly a bargain. We were sad to leave but will always remember the friendly faces we met at this hotel!
Stayed 5 nights in Jul 2017

10/10 Excellent

Jilu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
very special designed hotel. It has its local taste in its garden and in the hotel room. The hotel staff are very nice and helpful too.
Stayed 1 night in Jun 2017

4/10 Poor

Ana

Disliked: Property conditions & facilities, room comfort
Construction taking place
Do not stay here until renovations are completed. This was not disclosed before I booked.
Stayed 4 nights in Jun 2017

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint inn
We had a great time there and everyone was very friendly and helpful! Location was great too, convenient to ancient town. We were able to walk everywhere!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in excellent location
This hotel is in a great location. It takes only a few minutes stroll to be at the market. A 10 minute easy stroll gets you well into the old town. Our room was spacious with a comfy large bed. We had a small balcony with 2 chairs which was a nice place to sit in the evening. The bathroom was clean. It had a shower over the bath. There was also a fridge and safe in the room. The staff were friendly and always waved and said hello when we went in and out. The pool area is well kept. There were a few beds around the pool and some of them had a cushion. The pool went into the shade in the afternoon so it was very nice to sit out by the pool. The hotel also has a bar and restaurant although we didn't use this facility. Breakfast was a buffet and the options were excellent and also some of the options changed daily. There was an egg station, cereals, juices, bread, happy cow cheese, toast, ham, noodles and pho etc.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi Au Hotel
Great Boutique Hotel! Fantastic staff, good location and walkable location to all tourist sites.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, near Old streets
Stay at corner of the road, 10 mins walk to the Hoi An old Street info centre. Room is clean but beds are stiff. Breakfast spread with local noodles was nice and delicious fruits. Friendly staffs.

8/10 Good

Betsy Teh, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable hotel
Hotel staff is friendly and helpful. Hotel is within walking distance to the old town. Room is big, spacious, comfortable and clean. Breakfast is sumptuous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tong, Bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice boutique ones with very friendly staff
:) happy stay, solo travel in this very beautiful ancient town

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place
The hotel staff were outstanding and it was so nice to be greeted by your first name every morning! The hotel was comfortable and clean, with an 'old feel' to the place. There was not much place to hang out in the room because the one bed was humongous! Breakfast was amazing, especially the mango pancakes! The place very convenient to wverything was only a ten minute walk to the ancient town of Hoi An.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top staff. Nice Breakfast

10/10 Excellent

Douglas J

Liked: Staff & service, room comfort
Service was great and helpful, a bit outdated, huge rooms, bathroom old and towels small and almost seethrough. Room cleaning staff were the only sector to let down the sevice side. Value for money !

6/10 Okay

Rebecca , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but not great
We stayed for 3 days. The hotel location was good being only 5 min walk from the old town, but the room was cramped with too much furniture and the bathroom was smaller than expected. Room was clean though. Staff were helpful but (like many in Hoi An) were trying to sell products they were clearly getting commissions on. When we had some clothing delivered from a tailor (not the one they recommended) they were clearly disappointed and a bit annoyed we didn't go with their recommendation. We borrowed bikes from the hotel to get around town, but unfortunately some had unfixable seats (couldn't adjust seat height), poor brakes and needed tires pumped, but they did pump the tires when asked and swapped bikes were weren't comfortable with. Overall an ok experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort