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Reviews of QT Gold Coast

5 out of 5
QT Gold Coast
Cnr Gold Coast Highway And Staghorn Ave, 7 Staghorn Avenue, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

SIYU, Sydney

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
House keeping staff knock my door at 8:30am even I have my “Inside” note on the door on two days. More training is required
Stayed 4 nights in Apr 2024
Response from Rory - Guest Relations Manager on 17 Apr 2024
Hi there SIYU, Please accept my apologies for this grievance with your experience. I will make sure this is passed through accordingly to our Housekeeping management for review. Kindest regards.

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rory - Guest Relations Manager on 5 Apr 2024
Hey Mellissa,WOW! Thank you for sharing your great recent experience with us. We hope to welcome you back in the near future.Best wishes,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Stunning views of the ocean.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 1 Apr 2024
Good afternoon Robert, Glad you enjoyed the prime real-estate here at QTGC. Looking forward to welcoming you back in future. Best regards.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
Stayed 4 nights in Feb 2024
Response from Rory - Guest Relations Manager on 9 Mar 2024
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.

10/10 Excellent

Chady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, beds were comfy, breakfast was great
Stayed 4 nights in Mar 2024
Response from Rory - Guest Relations Manager on 9 Mar 2024
Hi there Chady, Ticked all the boxes! Thank you for writing to us and glad you had a lovely experience. See you again sometime soon? Warm regards.

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 9 Mar 2024
Hi there Sherene, Many thanks for your excellent review. I trust everything was enjoyable and relaxing. Kindest regards.

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately due to circumstances outside the hotels control we couldn’t use the pool which was disappointing but every else was good
Stayed 1 night in Mar 2024
Response from Rory - Guest Relations Manager on 6 Mar 2024
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cute property, great pool and pool bar, great coffee bar in the lobby
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Dallas, Glad you enjoyed it! I hope we can welcome you back another time soon. All the best.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QT is exceptional as always. Clean, fresh, modern and relaxing
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, delicious buffet, expect a line at check-in time.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Bianca, Many thanks for your kind words - we're so glad you enjoyed your time with us. Until the next adventure, see you soon.

6/10 Okay

David

Stayed 3 nights in Jan 2024
Response from Rory-Guest Relations Manager on 21 Mar 2024
Hi David, thank you for your rating! We hope to see you again soon. Warmest regards,

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at QT Gold Coast. Beds and pillows are super comfy, rooms are always impeccably clean. Staff are great and always helpful.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Suzanne, Receiving this sort of feedback is amazing. We are so glad you enjoyed your experience and found it comfortable and relaxing. See you on the next visit.

10/10 Excellent

Leela

Stayed 2 nights in Jan 2024
Response from Rory-Guest Relations Manager on 21 Mar 2024
Hi there Leela, Many thanks! We are glad to hear you had a great experience. Cheers from the QTGC team.

10/10 Excellent

Kathryn, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 1 Feb 2024
Hi Kathryn, Many thanks, we appreciate the awesome 5/5! See you on the flip-side.

10/10 Excellent

Mari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Good evening Mari, Amazing. Many thanks for your excellent review for us. See you another time in future I'm sure. Kind regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QT The best
The staff , the location, everything about the place and staff is amazing
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Good evening Michael, Shout-out to team QTGC. Delighted to read all about it. Glad you had a nice stay with us. Many thanks.

10/10 Excellent

Lander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Hi there Lander, Many thanks my friend! Glad you had an exemplary stay with us. Best regards.

10/10 Excellent

Adamo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Hi there Adamo, Great news! Delighted you had a wonderful time.Many thanks.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Maria, This is great! I trust you had a wonderful experience here at QTGC. See you soon I'm sure.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! They upgraded our room upon arrival and even offered two welcome drinks. Food and drinks were great. Very clean and in a great area
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Adrienne, Looking after you is what we do best! Glad the team were able to turn up the service for you. Thanks for your review. Kindest regards.

10/10 Excellent

Sharon

Travelled with family
Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Sharon, Excellent news! I trust it was an enjoyable and fun-filled experience with us here at QTGC. Warm regards.

6/10 Okay

Oudai

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Oudai, Thanks for leaving us a rating. I hope you had a nice time, please reach out direct if there was anything you wanted to discuss further. Many thanks again.

10/10 Excellent

Liam

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Liam, Many thanks for your excellent rating. I hope it was a great experience with us. Best regards.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, the staff were all amazing. I injured myself and the staff couldn’t be more accommodating in trying to help.
Stayed 7 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Daniel, I'm delighted to learn that the team were able to assist happily during your time here. I trust you're on the mend now. See you again sometime soon I hope. Best regards.

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Awesome pool, gym and distance from beach. Excellent access to tram and surfers main street shopping. Easy drive in and parking arrngements. Loved the staff and the QSpa was a hit with my wife. Definately would stay again.
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Michael, Ticked a few boxes, I love this. Can't wait to welcome you back another time in future. Cheers. Warmest regards.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Mark, Thank you for leaving us a great rating. I hope you had a nice holiday with us. All the best.

10/10 Excellent

Jason-Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Wonderful amenities, staff are professional and are always efficient. Will stay again.
Stayed 6 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Jason-Paul, The most amazing feedback for us. Glad you enjoyed the QTGC experience. See you on the next visit. Many thanks.

4/10 Poor

Ani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place itself is quirky and the decor is fun but overall not great. Little things like the cutlery not being washed from the last person and toilet paper roll not being replaced either to more substantial issues like a worker walking into my hotel room without knocking to the staff members not giving any information about the hotel when checking in and who weren’t helpful with the majority of our queries. The place is generally unorganised and the service is definitely not the best.
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Ani, I'm sorry to read about your experience. Sounds like we fell short on this occasion. I'll make sure all this is passed through accordingly. Please reach out direct if you wish to return and we'll do our best to right these wrongs. Many thanks.

8/10 Good

Craig

Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Craig, Many thanks for your rating. I trust you had a nice time with us. Best regards.

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Dena, Many thanks for your excellent review. We appreciate you. Please come back again another time. All the best.

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rory - Guest Relations Manager on 13 Feb 2024
Good evening Betsy, 5/5! Wow! I trust you had an enjoyable and memorable stay with us.Looking forward to the next adventure...

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older building that has been redone in a lovely way. The vibe and decor is modern and funky. Felt on par with W Hotels.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Andrew, That's certainly a compliment I can get behind. Many thanks for taking the time to leave a wonderful review. Glad you enjoyed it!Cheers.

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream bed and pillows
The 17th floor definitely has no proper views for the fire works disappointing considering the cost for a night on the special occasion
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 7 Jan 2024
Hi there Ryan, Glad you had a comfortable stay, many thanks for your review. Please check with the hotel prior to visiting if you had any questions relating to local events and the hotel. Many thanks again for your time.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never dissapointed
Stayed here a few times, love QT, staff are amazing, rooms nice and spacious, modern and clean. Will keep coming back
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 1 Feb 2024
Hi there Vera, Many thanks for your kind review and I'm glad you enjoyed QTGC once again. See you on the next adventure...Cheers.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rory - Guest Relations Manager on 6 Jan 2024
Greetings anonymous guest, Thank you for taking the time to leave us this review. We are trust you enjoyed your time here and hope you found everything you were looking for. We hope to see you back again soon.

2/10 Terrible

Stella

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I dont understand how this is a five star hotel. Stayed for three nights. No sound proof in all rooms. The window itself is too thin I couldnt sleep. Also, there was no hair dryer in the room. Requested it three times and it took for them more than three hours to get it. Housekeeping was not doing the job either. I would never recommend this place.
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 1 Jan 2024
Good morning Stella,I'm disappointed to read about your experience. I'll make sure this feedback is passed through appropriately to the housekeeping management. Many thanks.

2/10 Terrible

Stella

Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 1 Jan 2024
HI there Stella, Many thanks for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 5 star resort
Staff were really friendly, huge rooms - a really solid 5 star resort.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 29 Dec 2023
Hi there James,This is great news! Many thanks for providing your feedback for us. Please visit us again soon? All the best.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 29 Dec 2023
Hi there Tania, Many thanks for your excellent rating. I hope you enjoyed the QTGC experience. See you on the next visit.

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family and kids
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 29 Dec 2023
Hi there Faisal, Love to read it. Glad you and the kids had a lovely time onboard with us. Hope that we may be able to welcome you again in future. Warmest regards.

10/10 Excellent

anne-louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We didn’t want to leave
Stayed 8 nights in Dec 2023
Response from Rory - Guest Relations Manager on 29 Dec 2023
Hi there Anne-Louise, Thanks for your excellent write-up. Does that not just say it all? I hope we can welcome you back again sometime soon. All the best.

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay was good overall, but a few minor gripes compared to when we have stayed there previously. 1. We had to ask for bed linen to be changed on 5th day otherwise it wouldn’t have been changed, 2. Coffee machine at breakfast was poor quality and often broke down, otherwise needed to buy a coffee.
Stayed 6 nights in Dec 2023
Response from Rory - Guest Relations Manager on 29 Dec 2023
Hi there David, Thanks for providing some valued feedback for us. I apologise that there had been a few hiccups that were present from your past experiences. We will ensure that this is all passed through accordingly. I hope that we may be able to see you another time down the track. All the best.

6/10 Okay

Ben

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 24 Dec 2023
Hi Ben,Thank you for taking the time to leave us this review. We are sorry to hear you felt the need to leave us a 3/5 we would love to hear more about your stay if you would be willing to share. We look forward to welcoming you back again soon.

10/10 Excellent

Collette

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Lovely staff! Great pool area and dining options.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 21 Dec 2023
Hi there Collette, Many thanks and praise! Glad to read that you enjoyed our facilities and dining options. See you on the next visit? Warmest regards.

10/10 Excellent

Diana

Stayed 4 nights in Dec 2023
Response from Rory - Guest Relations Manager on 21 Dec 2023
HI there Diana,Many thanks! I trust it was a wonderful stay with us. All the best.

8/10 Good

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were not friendly or helpful with young children. No one offered to help with bags as we had children to carey
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Matthew,I'm disappointed to read your feedback, we certainly strive for a better standard of service than this. I'll be taking your feedback onboard with my Guest Services team. Many thanks.

6/10 Okay

Menno

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 16 Dec 2023
Menno,We are disappointed to see you felt the need to leave us a low rating. We would be interested in hearing more about your experience in order to accurately improve our service.

8/10 Good

JohnMic

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 16 Dec 2023
Hey John,Thank you for taking the time to leave us this review. We trust you enjoyed your stay and hope you found everything you were looking for. We look forward to your next visit here again soon.

2/10 Terrible

GUANGXIANG

Stayed 6 nights in Dec 2023
Response from Rory - Guest Relations Manager on 16 Dec 2023
Hi GUANGXIANG,We are disappointed to see you felt the need to leave us a low rating. We would be interested in hearing more about your experience in order to accurately improve our service.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 3 nights in Dec 2023
Response from Rory - Guest Relations Manager on 16 Dec 2023
Hey Kim,Thank you for taking the time to leave us this review. We trust you enjoyed your stay and hope you found everything you were looking for. We look forward to your next visit here again soon.