“It is a fair 4 starts hotel, not 5”

to have 5 stars you need to be good at the little things, and Jupiter is not. The bathroom did not look so good and water pressure was low. Waited 30 minutes for my suitcase to come up. Called reception and operator and no one answered. Service was not so good. Food in hotel restaurants is like from the 1980s.

“Improvement Required”

The room I had was good value for the price paid through Expedia. I would suggest some of the staff at the Service Desk on the Pearl Room floor need training on who is the client and what their role is in ensuring the clients stay is least hassle free. I was not impressed by the behaviour of some staff on the first night. They were less than friendly or courteous. Also as a holder of a Pearl Card I would expect that the offerings for food would be slightly better than what is in that room. Does the Casino not understand how much money has to be poured in to get to that level of Rewards membership? I think they should reconsider their offerings.

“Not good at all....”

We got there at 2pm to check in and I was told the room is not ready and to come back in 45min. Ok, we got back there at 3pm and I was told not sure why but the room is not ready yet. Finally, got the key at 4pm. Jupiter has a lot of tour groups, buffet breakfast in the morning is packed. It's not worth getting buffet breakfast as the food is ordinary.

“great for footy”

great spot for the AFL follower for location to the transport facilities.

“Not good during peak times”

Be prepared even on the 16th floor to hear the disco beat late at night while trying to sleep. Admittedly it was peak period but not enough chairs at pool and it could have been cleaner

“Hey Big Spenda”

Stay was ok. if i do stay there again i'd rather pay the extra to upgrade. room was pretty normal, don't think it was 5 star. Staff were nice. View was ok, was on side of city not ocean and was a good view at night. Only bad thing would have been, given a room next to elevators so got the elevator noise throughout the night.

“KEEP ALL YOUR PAPERWORK!”

On arrival at hotel my friends were told that they were booked in but had not paid! Can you imagine how they felt knowing that they had paid for 7 nights and Conrad Jupiters reception desk said that they had not? I was driving to the Gold Coast so I had to 'sort' out the problem the next morning on my arrival. I knew that you could not book without paying by credit card with Expedia so after my friends having a stressful night the problem was solved by me making a phone call to Expedia the next morning. So hence I say please make sure you have your paper work with you and Expedias phone number. The management of Conrads did apologise for their mistake!

“Noisiest hotel we ever stayed at”

We booked 2 "ocean view" rooms, 1 for my 82 year old father; they put him on a different floor from us, not ideal, where he had a nice view of the shopping centre. If you stood at the far end of the window and looked sideways, you could then just see the ocean. Not exactly what we had in mind. Jupiters should really hand out free earplugs, as the nightclub thudded below our room till at least 2 a.m. Dad in the room on the other side was also kept awake by the doof-doof noise. We stayed 2 nights and it was the same both nights. We went home exhausted. Would never stay there again. We had gone to the Gold Coast with my dad to attend a Korean War Commemoration (he's a Veteran) which thankfully was excellent, and was held very close to Jupiters.

“Not family freindly”

The overall stay was good but the hotel is not very family friendly, the kids cant be left alone for one minute or security will jump on you. The kids room is there but kids cant be unattended in it. suggest if you want to stay somewhere with kids stay somewhere else. Location is good, but paid for mono rail only to find out from another regular guest the hotel gives them for free (out of pocket $32.00). check in staff did not advise us of this. Did not receive daily newspaper and was not asked at check in if we wanted one. Food is expensive at the hotel and also not family friendly in the restaurants. Pool area was dirty in the mornings and was not cleaned until around 07.30am and the cleaner was using a blower vac around our feet. Room was clean and served its purpose. Would not recommend this hotel at all for family's...Remember the primary purpose is casino.

“Not Impressed”

Requested a king bed and got two singles. No towels in the room. Got stuck in the lift. Good gym and good staff though.