GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Superior room
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Superior ocean view room
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Corner balcony room
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Executive room
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Club suite
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Deluxe Romance Package
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Deluxe Romance Package
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Couples Escape
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RUGBY SEVENS SUPER PACKAGE
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Superior Room - Second Night 50% off
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
In addition to an outdoor pool, Jupiters Hotel & Casino Gold Coast provides an outdoor tennis court, a health club, a sauna, and a fitness facility. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 8 bars/lounges and a poolside bar. An Internet point is located on site and high-speed wireless Internet access is complimentary.
This 5-star property offers access to a 24-hour business center, secretarial services, and limo/town car service. Event facilities measuring 1600 square meters include a conference center, a meeting/conference room, a ballroom, and exhibit space. This luxury hotel also offers a casino, a rooftop terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.
Jupiters Hotel & Casino Gold Coast has designated areas for smoking.
Rooms
Jupiters Hotel & Casino Gold Coast offers 594 air-conditioned accommodations with minibars and safes. Rooms feature city, beach, or ocean views. Beds feature Egyptian cotton linens and premium bedding. LCD televisions come with satellite channels, free movie channels, and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, makeup/shaving mirrors, phones, and complimentary toiletries.
In-room wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, extra towels/bedding, and wake-up calls can be requested. Renovation of all guestrooms was completed in August 2010.
Room Amenities
Dining
Food Fantasy - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Andiamo - This restaurant serves dinner and has a bar.
Charters Towers - This fine-dining restaurant serves dinner and has a bar. Reservations are required. Restaurant service is not available on Monday, Tuesday, Wednesday, and Sunday.
Zen - Overlooking the garden, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spinners - This café serves breakfast, lunch, dinner and brunch, and has a bar. Afternoon tea is served.
24-hour room service is available.
Recreation
An outdoor tennis court and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness facility.
Children under 14 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Jupiters Hotel & Casino Gold Coast
of guests recommend
out of 20 reviews
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Showing 1 - 10 results (of 20) · See more Jupiters Hotel & Casino Gold Coast reviews
“Not good at all....”
We got there at 2pm to check in and I was told the room is not ready and to come back in 45min. Ok, we got back there at 3pm and I was told not sure why but the room is not ready yet. Finally, got the key at 4pm. Jupiter has a lot of tour groups, buffet breakfast in the morning is packed. It's not worth getting buffet breakfast as the food is ordinary.
“A Great Hotel in Broadbeach”
Jupiters was great!! The Hotel was very clean and the pool is amazing- it's huge and there are two hot tubs. The rooms were spacious and nicely decorated. The hotel was decorated for Christmas and it was beautiful. The Casino was nice-although we didn't win and talked with several people there- didn't talk to anyone who won any money. In the US- we are more used to people winning sometimes-but we didn't see that at Jupiters. The reception area had drinks (tea and fruit drinks) as well as apples every afternoon during check-in. The restaurants were ok but somewhat pricey- extra charges for everything-including more bread, refills on soda's-again in the US we are not used to paying for these things. They did have specials if you joined the casino @ Spinners (one of the restaurants). The thing that we were most disappointed about was the monorail was not running while we were there!! It was down for service the entire time we were there. The monorail takes you to the beach and to some shopping and restaurants. It's a little bit of a walk-so the monorail would have been nice. Everytone who worked at the hotel went out of their way to be nice to us. One other suggestion- maybe put a microwave in the room. This would be nice if you needed to warm up muffins or leftovers.
“It is a fair 4 starts hotel, not 5”
to have 5 stars you need to be good at the little things, and Jupiter is not. The bathroom did not look so good and water pressure was low. Waited 30 minutes for my suitcase to come up. Called reception and operator and no one answered. Service was not so good. Food in hotel restaurants is like from the 1980s.
“Improvement Required”
The room I had was good value for the price paid through Expedia. I would suggest some of the staff at the Service Desk on the Pearl Room floor need training on who is the client and what their role is in ensuring the clients stay is least hassle free. I was not impressed by the behaviour of some staff on the first night. They were less than friendly or courteous. Also as a holder of a Pearl Card I would expect that the offerings for food would be slightly better than what is in that room. Does the Casino not understand how much money has to be poured in to get to that level of Rewards membership? I think they should reconsider their offerings.
“Great Location”
Staff at reception were very helpful and friendly and check in and check out was quick and easy. Location of the hotel was perfect for attending a concert at the convention centre and the hotel was easy to get to by public transport. I thought the room was a little tired and not the 5 star I expected. It was however clean. Chocolates and newspapers each day were a treat!
“great for footy”
great spot for the AFL follower for location to the transport facilities.
“Not family freindly”
The overall stay was good but the hotel is not very family friendly, the kids cant be left alone for one minute or security will jump on you. The kids room is there but kids cant be unattended in it. suggest if you want to stay somewhere with kids stay somewhere else. Location is good, but paid for mono rail only to find out from another regular guest the hotel gives them for free (out of pocket $32.00). check in staff did not advise us of this. Did not receive daily newspaper and was not asked at check in if we wanted one. Food is expensive at the hotel and also not family friendly in the restaurants. Pool area was dirty in the mornings and was not cleaned until around 07.30am and the cleaner was using a blower vac around our feet. Room was clean and served its purpose. Would not recommend this hotel at all for family's...Remember the primary purpose is casino.
“Jupiters casino for New Years Eve”
Although it was New Years Eve and higher prices are to be expected, the room was definitely NOT worth what was paid. The one-room "space" had 2 double beds for 3 adults, with no balcony and no view. The staff were all very polite and customer service was good. We had room service for dinner because all restaurants were full. We all enjoyed our dishes. Unfortunately we missed the buffet breakfast that we had pre-paid because it closed at 10am. This seemed unreasonable for New Years Day, and we weren't advised of this upon check-in. However, they allowed us to go to Spinners restaurant instead and have the "big breakfast" dish from the menu. The pool area was a bit of a disappointment. There was only one pool, which was teeming with screaming, running, splashing kids using various pool toys. This meant that a relaxing swim was impossible. Considering that Jupiters is a casino with around 700 rooms, you'd think there'd be more than one pool and that they would cater to guests who want to swim without being hit by a beachball.
“added a further dimension to the social function we attended at the hotel”
Apart from one incident on arrival consisting of an off hand porter who could not be bothered parking our car and told us to go to someone else to do it the overall stay was good. The check in and check out was smooth and efficient and tha staff everywhere else we encountered were friendly and helpful.
“Hey Big Spenda”
Stay was ok. if i do stay there again i'd rather pay the extra to upgrade. room was pretty normal, don't think it was 5 star. Staff were nice. View was ok, was on side of city not ocean and was a good view at night. Only bad thing would have been, given a room next to elevators so got the elevator noise throughout the night.
Showing 1 - 10 results (of 20) · See more Jupiters Hotel & Casino Gold Coast reviews
Broadbeach Island Po Box 1515 Broadbeach, 4218 Australia
Nearby Points of Interest
Location Highlights
The preferred airport for Jupiters Hotel & Casino Gold Coast is Gold Coast, QLD (OOL-Coolangatta) - 17.1 km / 10.6 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Broadbeach, Queensland, Australia: Cosmopolitan Broadbeach, immediately south of Surfers Paradise, is home to Conrad Jupiters Casino (Queenslands oldest). A covered walkway connects the casino to the new Gold Coast Convention and Visitors Centre, and Pacific Fair Shopping Centre is also within walking distance. The wide sandy beaches of Broadbeach and Kurrawa Beach beckon swimmers and sunbathers.
Broadbeach Island Po Box 1515 Broadbeach, 4218 Australia
