188 St. John's Road, Corstorphine, Edinburgh, Scotland
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
On the main road to airport across street from a bus stop on main line. Room was good size with private bathroom and comfortable beds. Walls are not very soundproof, it sounded like the room next to ours was in our room. Friends had to carry luggage up 3 flights of stairs - no lift in hotel.
Paula
Response from Kinga on 26 Oct 2023
Dear Paula, Thank you for your stay and sharing your experience. We hope to see you again soon.
10/10 Excellent
MARY, Greensboro
4 Oct 2023
MARY
Stayed 1 night in Sep 2023
Response from Kinga on 26 Oct 2023
Thank you for your stay
6/10 Okay
Verified traveller
Travelled with family
6 Aug 2023
Liked: Cleanliness, staff & service, room comfort
The place overall was a bit rundown and not at the level I had been expecting. It was more just an ok bed to stay in on your way someplace else, and not luxurious at all.
Verified traveller
Stayed 1 night in Aug 2023
Response from Kinga on 15 Sept 2023
Dear Guest, Thank you for your comment. We appreciate your feedback, which I will share with my Team to ensure we undertake the neccesery improvements. We do apologize for any inconvenience during your stay, and we hope you will visit us again in the future.
Nice view of the hills and trees from the top floor room and room very neat and tidy. Thanks again.
James
Stayed 2 nights in May 2023
8/10 Good
Kenneth
6 May 2023
Kenneth
Stayed 1 night in May 2023
6/10 Okay
Shanney
Travelled with family
2 Nov 2022
Liked: Cleanliness, staff & service
It is close to the bus stops. The thing I didn't like is the toilet not flushing properly and it takes long time for the water to fill up in the flushing tank.
There was a party ALL NIGHT in a room nearby. (I think there are three rooms on the landing) Screaming, shouting and singing.
Duncan
Stayed 1 night in Jun 2022
Response from Caitlin on 20 June 2022
Dear Duncan,
Thank you for your feedback.
We regret to hear you did not enjoy your stay with us.
Unfortunately we cannot control people's behaviour and how this may impact others.
Kind regards,
10/10 Excellent
Barry
12 May 2022
Barry
Stayed 1 night in May 2022
Response from Kinga on 29 May 2022
Dear Barry,
Thank you for your booking, we are happy you enjoyed your stay and we look forward to seeing you again soon.
6/10 Okay
Sue
Business traveller
17 Apr 2022
Liked: Cleanliness
Dated rooms; attic room so no garden view as advertised; staff not wearing face coverings (or exemption badges); clean room; comfortable bed;quiet (back of hotel away from road).
Sue
Stayed 1 night in Apr 2022
Response from Kinga on 29 May 2022
Dear Sue,
Thank you for your review. We are happy that you had a quiet and comfortable room, and We appreciate your comment regarding the cleanliness. We apologize for any inconvenience during your stay but we look forward to seeing you again soon.
2/10 Terrible
Biju
Travelled with group
25 Jan 2022
Disliked: Cleanliness, staff & service
We have to wait 30 minutes outside for getting the keys, the day was very colder, Moreover, no hospitality. Not prefer to stay this place, the price they are collecting is high, the same price will get good hotel
Lovely place to stay, warm welcome,excellent hygiene clean, comfortable lovely rooms, will definitely be visiting again
Dawn
Stayed 1 night in Dec 2021
Response from Caitlin on 19 Dec 2021
Dear Dawn,
Thank you for your lovely feedback.
We are happy to hear you enjoyed your stay with us and look forward to welcoming you back in the future.
Kind regards
6/10 Okay
Karl
13 Nov 2021
Liked: Cleanliness, staff & service
Karl
Stayed 1 night in Nov 2021
Response from Caitlin on 19 Dec 2021
Dear Karl,
Thank you for your feedback.
We hope you had a pleasant stay with us and that we may welcome you back in the future.
Kind regards,
The hotel rooms are tired and in need of upgrading. We only seen any staff when we arrived and when we left. Check in was hectic with only 1 woman trying to show people to their rooms. There was no breakfast available due to staff shortage. I would not be in a hurry to return. My daughter is booked in for December but I will speak to her as she would be very disappointed.
Lovely family room bathroom was clean aswell just 15 minutes away from royal mile
Catch bus from out side to take you there
Very convenient hotel
Soyeb
Stayed 2 nights in Aug 2021
Response from Caitlin on 23 Sept 2021
Dear Soyeb,
Thank you for your lovely review.
We are happy to hear you enjoyed your stay with us and all we have to offer.
We hope we may welcome you back in the future.
Kind regards,
Hotel booked did not have free parking as advertised. Transferred to a sister hotel. Bell to get into reception not working, one phone number not in service, finally got through on a mobile. Paid for parking. Room with window blinds only so daylight streaming in from 4am. No aircon or ability to open the windows.
Andrew
Stayed 1 night in Aug 2021
Response from Kinga on 6 Aug 2021
Dear Guest,
Thank you for your feedback. We are sorry that you have not enjoyed your stay with us.
Please let me highlight that we never advertise free on site parking, an it says very clear on the booking platform: "No on-site parking
Free off-site parking nearby"
Our staff kindly offered you our sister hotel where parking is available at an extra cost, which you accepted.
I am very disappointed to hear that you didn`t have a comfortable stay in Cumberland Hotel but if you had any issue opening the window you could have asked Our staff they are always happy to help. Once again I am sorry that we were unable to provide the guest experience that we pride ourselves on and trust that you enjoyed your visit to Edinburgh and had a pleasant journey home.
6/10 Okay
Shannon
Travelled with family
1 Aug 2021
Disliked: Room comfort
Shannon
Stayed 2 nights in Jul 2021
Response from Caitlin on 23 Sept 2021
Dear Shannon,
Thank you for your feedback.
We hope to welcome you back in the future.
Kind regards,
Lovely hotel, beautiful buliding and amazing garden
Verified traveller
Stayed 1 night in Jul 2021
Response from Management on 5 July 2021
Dear Guest,
Thank you for your lovely feedback.
We are thrilled to hear you enjoyed your stay with us and all we have to offer.
We hope to welcome you back in the near future.
Kind regards,
Great location, Lovely room staff very welcoming and friendly.
Verified traveller
Stayed 2 nights in Feb 2021
Response from Stefanos on 9 Feb 2021
Dear Guest,
Thank you very much for your lovely feedback. We are really happy to hear you enjoyed the position of the hotel in the city, the facilities and everything we have to offer our guests. We try very hard on daily basis to give excellent service, this is why comments like yours urge us to want to be better every day. We really look forward to welcome you back in the future.
Kind regards,
All staff and management
8/10 Good
Steve, London
Travelled with family
7 Sept 2020
Liked: Cleanliness, staff & service
Quite basic, but clean and tidy, staff polite helpful and attentive.
Steve
Stayed 2 nights in Sep 2020
Response from Stefanos on 8 Sept 2020
Dear Steve,
We are really happy to hear you enjoyed your time with us. Thank you very much for pointing out the cleanliness of the hotel and the hard effort the staff are giving on every single day. We look forward to welcome you again in our hotel.
Kind regards,
All staff and management
Liked it very clean but think needs a bit of a revamp but would stay again
Verified traveller
Stayed 2 nights in Oct 2019
Response from Caitlin from reservations on 17 Oct 2019
Dear Guest,
Thank you for your lovely feedback.
We are very happy to hear how much you enjoyed your time with us and all we have to offer our guests.
We hope we may welcome you back in the future.
Kind regards,
8/10 Good
Verified traveller
Travelled with family
16 Oct 2019
Liked: Cleanliness, staff & service
Danish friends found it homely in a good situation with the possibility of going pleasant walks around nice houses.
No lift and steep stairs to get in and within the building makes it unsuitable for any one with mobility issues
Verified traveller
Stayed 2 nights in Oct 2019
Response from Caitlin from reservations on 17 Oct 2019
Dear Guest,
Thank you for your kind feedback.
We are pleased to hear you enjoyed your time with us and exploring the local area.
Apologies for any inconveniences experienced during your time with us but we must point out that we do not advertise a lift on our premises and state that we are only accessible by stairs.
Kind regards
Un clean bed sheets and bathroom
Non hygienic breakfast
Sri ram
Stayed 2 nights in Sep 2019
Response from Reservations on 7 Sept 2019
Dear Sri Ram,
Thank you for your feedback.
We regret to hear you did not enjoy your time with us and have taken note of the points you raised.
We only wish you had expressed your concerns during your stay to allow us to rectify the situation.
Kind regards
Response from Caitlin from Reservations on 4 Sept 2019
Dear Nikita,
Thank you very much for your kind feedback.
We are happy to hear you enjoyed your time with us and all we have to offer our guests.
We hope we may welcome you back in the future.
Kind regards
Enjoyable 2 night stay while visiting the Edinburgh Fringe Festival, considering the hotel prices sky rocket during this period, this hotel was great value on price.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Caitlin from reservations on 2 Sept 2019
Dear Guest,
Thank you for your kind feedback.
We are pleased to hear you enjoyed your time with us and that we could live up to your expectations.
We hope we may be fortunate enough to welcome you back in the future.
Kind regards
Enjoyed our stay. Room was great and staff was nice and helpful. Excellent location due to 2 bus stops in easy walking distance. ( to airport or city centre)
Verified traveller
Stayed 6 nights in Aug 2019
Response from Caitlin from reservations on 22 Aug 2019
Dear Guest,
Thank you very much for your kind feedback.
We are pleased to hear you enjoyed your time with us and our easily accessible location.
Our staff work very hard to accommodate you the best they can and therefor we really appreciate your positive comments.
We hope we may be fortunate enough to welcome you back in the future.
Kind regards
I was very pleased with this hotel,it was very clean plenty of room even changed my room so i could have a downstairs room with me being disabled,friendly and very helpful,bed was so cosy did mot want to get up this morning .i would definately book here again even gabe us a breakfast bag
Verified traveller
Stayed 1 night in Aug 2019
Response from Caitlin from Reservations on 16 Aug 2019
Dear Guest,
Thank you very much for your wonderful feedback.
We are happy to hear how much you enjoyed you time with us and all we can offer our guests.
We hope we may be fortunate enough to welcome you back in the future.
Kind regards
Very clean and staff friendly with impeccable manners
Verified traveller
Stayed 3 nights in Aug 2019
Response from Caitlin from Reservations on 16 Aug 2019
Dear Guest,
Thank you very much for your kind feedback.
We are pleased to hear you enjoyed your time with us and appreciated the hard work our staff put in to accommodate you the best they can.
We hope we may welcome you back in the future.
Kind regards
10/10 Excellent
Verified traveller
22 July 2019
Liked: Staff & service
Verified traveller
Stayed 1 night in Jul 2019
Response from Caitlin from reservations on 22 July 2019
Dear Guest,
Thank you very much for your kind feedback.
We are very happy to hear you enjoyed your time with us and hope we may welcome you back in the future.
Kind regards
6/10 Okay
Verified traveller
Travelled with family
14 June 2019
Liked: Cleanliness, staff & service
Staff friendly and the breakfast was lovely. The room was for 3 people but there was only 2 of everything! and the shower pressure and temperature was not the greatest it was very difficult to get a shower when you had to wait long period for it to heat up and then when it did it was a trickle that came out! also there was not enough plug sockets. Was fine for one night but not for more than one night.
Also the stairs were very narrow due to the amount of ornaments and lamps on the stair case which meant you struggled to get cases up without knocking something over.
Overall, was fine for one night but you could not stay any longer than that.
Verified traveller
Stayed 1 night in Jun 2019
Response from Caitlin from reservations on 30 June 2019
Dear Guest,
Thank you for your feedback.
We are pleased to hear you enjoyed your time with us, the complimentary breakfast and all the hard work our staff put in to accommodate you the best they can.
Apologies for any inconveniences experienced during your time with us, but we hope that despite this we may welcome you back in the future.
Kind regards
Response from Caitlin from reservations on 30 June 2019
Dear Guest,
Thank you for your kind feedback.
We are pleased to hear you enjoyed your time with us and hope we may welcome you back in the future.
Kind regards,
Reservations
10/10 Excellent
Verified traveller
26 May 2019
Verified traveller
Stayed 8 nights in May 2019
Response from Caitlin from reservations on 26 May 2019
Dear Guest,
Thank you very much for your kind feedback.
We are thrilled to hear you enjoyed your stay with us so much and appreciated all we have to offer.
We hope we may welcome you back in the future.
Kind regards
Have stayed couple of times its handy for murrayfield hospital . For the money it does the job big rooms clean and a good breakfast ...
Friendly staff. .
Kenneth
Stayed 1 night in May 2019
Response from Reservations on 10 May 2019
Dear Kenneth,
Thank you for your feedback.
We are pleased to hear you enjoyed your time with us, the complimentary breakfast and our easily accessible location.
Our staff work very hard to ensure you have a pleasant stay and therefor we really appreciate your positive comments.
We hope we may welcome you back in the future.
Kind regards
Staff excellent hotel nice only complaint I can make was my room number 3 is right next to laundry room so had washing machine and tumble driers going while I was trying to sleep
Richard
Stayed 2 nights in Apr 2019
Response from Caitlin from Reservations on 9 Apr 2019
Dear Richard,
Thank you for your kind feedback.
We are pleased to hear you enjoyed your time with us and appreciated all the hard work our staff put in to ensure you have a pleasant stay.
Our apologise for any inconveniences experienced during your time with us with regarding to noise,
but we hope that despite this we may welcome you back in the future.
Kind regards,
8/10 Good
Gerry
18 Mar 2019
Liked: Cleanliness, staff & service, room comfort
Great value for money and really to get into the city centre attractions. The hotel is a little dated but staff are really helpful and friendly.
Gerry
Stayed 1 night in Mar 2019
Response from Caitlin from reservations on 19 Mar 2019
Dear Gerry,
Thank you for your lovely feedback.
We are pleased to hear you enjoyed your time with us and all we have to offer.
Our staff work very hard to ensure you have a pleasant stay with us and therefor we really value you praise of their work.
We hope we may welcome you back in the future.
Kind regards,
Nice clean room with good facilities and a lovely breakfast. Made a pleasant change from a soul less big chain hotel
Phil
Stayed 1 night in Mar 2019
Response from Caitlin from Reservations on 11 Mar 2019
Dear Ian,
Thank you for your warm feedback.
We are pleased to hear you enjoyed your time with us and especially the complimentary breakfast.
Our staff work very hard to ensure you have a pleasant stay and therefor we really value your praise of their work.
We hope we may welcome you back again in the future.
Kind regards