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Reviews of Nizuc Resort and Spa

5 out of 5
Nizuc Resort and Spa
Cancun, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 807 out of 1002 reviews" "
Rating 8 - Good. 102 out of 1002 reviews" "
Rating 6 - Okay. 41 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in May 2024
Response from Ana on 23 May 2024
Dear Mrs mariely, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Ana on 13 May 2024
Dear Mrs. Simone, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Yucel, Norwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional food taste and relax environmental.
Stayed 3 nights in May 2024
Response from Ana on 11 May 2024
Dear Mr. Yucel, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Maria

.
Stayed 4 nights in Apr 2024
Response from Ana on 8 May 2024
Dear Mrs. Maria,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Diane, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff more than anything,they all were very professional,very accommodating they made us feel very welcomed, The grounds you couldn’t see a better picture very clean and artfully done beautiful,easy to move around,never waited long to move around
Stayed 3 nights in Apr 2024
Response from Ana on 1 May 2024
Dear Ms. Diane, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on an amazing property. Restaurants are varied and excellent, and the Havana Lounge with live music is a highlight.
Stayed 2 nights in Apr 2024
Response from Ana on 26 Apr 2024
Dear Ms. Jaqueline, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards

10/10 Excellent

hazkel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Ana on 12 Apr 2024
Dear Mr. Ohara, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern resort, highly recommend
Stayed 4 nights in Apr 2024
Response from Ana on 12 Apr 2024
Dear Mr. Anthony, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

8/10 Good

Tomas Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Way way over priced 3-4 star resort but it is not a 5 star right now. We visited Nizuc in 2021 and the experience then was optimum but now in 2024 it is totally dissapointing....from check in to worn out matresses, no hot shower water...unswimable algee filled beach, over priced average cheap all you can eat buffet low quality food etc. The quality of the food is really way down and there is a coky attitude in the whole establishment The only areas that are good is the personnel and cleaniness of the property. if you are an Expedia platinum VIP it doesnt mean anything there ... Better choices are Zillara, Aqua, Secrets, etc
Stayed 3 nights in Apr 2024
Response from Ana on 11 Apr 2024
Dear Mr. Tomas Lorenzo, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.Kind regards.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ana on 12 Apr 2024
Dear Mr. Chris, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Smriti, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 4 nights in Mar 2024
Response from Ana on 1 Apr 2024
Dear Mrs. Smriti, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Marlena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Couldn’t have asked for more. Wonderful place.
Stayed 5 nights in Mar 2024
Response from Ana on 1 Apr 2024
Dear Miss Mariena, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024
Response from Ana on 23 Mar 2024
Dear Mr. José,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards

6/10 Okay

Liz

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful resort but the staff was rude and stuck up. Not worth all the hype.
Stayed 1 night in Mar 2024
Response from Ana on 23 Mar 2024
Dear Mrs. Liz, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

8/10 Good

Salvador

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff is Fantastic. Some are good, which is not bad but you can see a difference. They gave us our rooms very late after check-in. After that the service was great in all areas even if the resort was busy.
Stayed 3 nights in Mar 2024
Response from Ana on 19 Mar 2024
Dear Mr. Salvador, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards

10/10 Excellent

FARROKH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far our best experience with spending our vacation at a resort whether in the U.S. or Mexico. Nizuc Resort and Spa is one of a kind. Everything you need is available and the staff is amazing; kind, polite, professional and friendly. We recommend Nizuc wholeheartedly!
Stayed 4 nights in Mar 2024
Response from Ana on 19 Mar 2024
Dear Mr. FarrokhGreetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Brandon Vashon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insurmountable Amazing experience! Definitely the Urus Performante of resorts. A class of its own! Amazing restaurants and scenery everywhere—no need to go for Myokoba. Straight to Nizuc! -Dr. Vashon
Stayed 3 nights in Mar 2024
Response from Ana on 16 Mar 2024
Dear Mr. Vashon, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ana on 4 Apr 2024
Dear Mr. Brian, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite
Stayed 1 night in Feb 2024
Response from Ana on 13 Mar 2024
Dear Miss Caitlin, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

6/10 Okay

Satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Ana on 1 Apr 2024
Dear Mr. Satoshi, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING
Stayed 5 nights in Feb 2024
Response from Ana on 8 Mar 2024
Dear Mr. John, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

4/10 Poor

Robert Matthew

Travelled with family and small children
Everything was stunning but the prices were predatory. Breakfast Buffet was 80$ Canadian for a basic buffet. Lunch let’s say on average of 35$ a person basic burger etc etc and supper was ridiculous 100$ for a beef teriyaki bowl. Drinks were 20$ for a basic cocktail a can of coke was 7$ Canadian. The resort was beautiful, service was awesome but you will be shocked by prices. If you have a toddler prepare to spend a lot of money to keep him fed on the simplest of things.
Stayed 7 nights in Feb 2024
Response from Ana on 6 Mar 2024
Dear Mr. Matthew, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

8/10 Good

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Ana on 6 Mar 2024
Dear Mr. Rishi, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

8/10 Good

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average this time of year—very busy and a bit over crowded
Stayed 2 nights in Mar 2024
Response from Ana on 4 Mar 2024
Dear Mr. Rishi, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

8/10 Good

Aymen, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Having stayed here before, the service this year had dwindled somewhat. Ana was lovely, as was Jonathan - helpful and willing. However, some real service misses. 1. No upgrade offered on arrival, late-check out had to be requested from three separate people, most VIP amenities not provided - so Expedia gold benefits somewhat pointless. 2. The restaurants made mistakes (serving main course before appetiser) and then came looking for a tip after none was added. 3. Requested breakfast times were very rarely met. 4. Requests had to be repeated (request of iron). 5. Requests were simply often not met - requesting grapefruit juice and brought cranberry juice without any further discussion. These are not 'huge' issues per se, but they are issues that are inconsistent with 5* top hotels and moreover they are issues that did not arise the previous year.
Stayed 4 nights in Feb 2024
Response from Ana on 4 Mar 2024
Dear Mr. Aymen Mahmoud, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

2/10 Terrible

yitzchok

Disliked: Cleanliness, staff & service, property conditions & facilities
Was overall unhappy with stay
Stayed 1 night in Feb 2024
Response from Ana on 4 Mar 2024
Dear Mr. Yitzchock, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated. Housecleaning staff went above and beyond the call of duty. Restaurants and bars on property were amazing.
Stayed 4 nights in Feb 2024
Response from Ana on 28 Feb 2024
Dear Mrs. Kimberly, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ana on 23 Mar 2024
Dear Miss Caroline,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

mary, troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ana on 23 Mar 2024
Dear Mrs. Mary, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Joy, Laguna Beach

Stayed 1 night in Feb 2024
Response from Ana on 23 Mar 2024
Dear Joy,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

6/10 Okay

Michael, Colleyville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ana on 25 Feb 2024
Dear Mr. Michael, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards

10/10 Excellent

Dr Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2 nights at this luxury resort. It’s a beautiful facility. The VIP perk was a free hydrotherapy session which was fantastic. The food was the highlight for us. The meals are very expensive but so delicious. We also went snorkeling on-site. They provide all the gear. My suggestion to them is to do a better job at telling guest what’s going on. We didn’t know for example that there was yoga at 8 am, which I would have gone to. Maybe our checkin person forgot to tell us. I’m not sure.
Stayed 1 night in Feb 2024
Response from Ana on 24 Feb 2024
Dear Dr. Anne, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

6/10 Okay

Rodrigo

Stayed 4 nights in Feb 2024
Response from Ana on 23 Mar 2024
Estimado Sr. Rodrigo, ¡Saludos desde NIZUC Resort & Spa!Esperamos que este mensaje lo encuentre con bien. De antemano quisiéramos agradecerle en tomarse el tiempo para compartirnos su experiencia.Sus valiosos comentarios los canalizaremos a las áreas correspondientes para nuestra mejora y así en un futuro podamos crearles una experiencia inolvidable.Esperamos volver a tener la oportunidad de tenerlos nuevamente en nuestro paraíso.Quedamos a sus órdenes,

10/10 Excellent

Yasuhiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. We’ll definitely come back.
Stayed 4 nights in Feb 2024
Response from Ana on 23 Feb 2024
Dear Mrs. Yasuhiro,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Dr Anne

Stayed 1 night in Feb 2024
Response from Ana on 23 Mar 2024
Dear Dr. Anne, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Ginger

Stayed 4 nights in Feb 2024
Response from Ana on 23 Mar 2024
Dear Miss Ginger, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food not worth the cost Everything else pretty good
Stayed 5 nights in Feb 2024
Response from Ana on 21 Feb 2024
Dear Mr. Michael,Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The master suit hands down the best suite I've stayed in while visiting Cancun. The staff on the resort are the best. They make sure you want for nothing. This will be my resort anytime I visit Cancun.
Stayed 3 nights in Feb 2024
Response from Ana on 20 Feb 2024
Dear Mr. Anthony,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort, especially for those travelers that aren’t looking to venture off property. A haven of relaxation. Staff members were warm and welcoming, the facilities were first rate and while it is quite pricey, it’s worth every penny. We already rebooked for next year.
Stayed 4 nights in Feb 2024
Response from Ana on 19 Feb 2024
Dear Mr. Brian,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

2/10 Terrible

Yisroel m

Travelled with family
Disliked: Amenities
Overpriced, liars and even though I was entitled to a upgrade, and plenty of rooms available I was not given - was made to pay.. not sure if hotel or Expedia at fault regardless would never ever go back..
Stayed 3 nights in Feb 2024
Response from Ana on 19 Feb 2024
Dear guest,Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.Kind regards

10/10 Excellent

Olegario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing staff!
Stayed 4 nights in Feb 2024
Response from Ana on 19 Feb 2024
Dear Mr. Olegario,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness
Great hotel
Stayed 4 nights in Feb 2024
Response from Ana on 18 Feb 2024
Dear Mrs. Susan,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

6/10 Okay

zoya

Stayed 4 nights in Feb 2024
Response from Ana on 23 Mar 2024
Dear Mrs. Zoya, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

6/10 Okay

Janelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overpriced for what it is and not up to expectations for a five star property. The rooms and the property were lovely with a very nice spa and good design. However, the cost of food and drinks were higher than New York without being as good. In addition, the service was not great and we had many instances where we had to wait 20 min plus to be served or to get the bill. Definitely sticker shock and not worth it compared to other options.
Stayed 3 nights in Feb 2024
Response from Ana on 13 Feb 2024
Dear Mrs. Janelle, Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing project lace probably the best place in Cancun. My first stay was amazing my second stay all I would like would of been better lighting in the room
Stayed 5 nights in Jan 2024
Response from Ana on 8 Feb 2024
Dear Mr. Joshua,Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

10/10 Excellent

Olayemi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an incredible stay at this hotel! The staff was exceptionally friendly and attentive, making us feel right at home. The room was spacious, clean, and beautifully decorated, with a stunning view of the sea. The amenities were top-notch, and the food at the on-site restaurant was delicious. We couldn't have asked for a better experience. We will definitely be returning on my next visit to the area!
Stayed 3 nights in Jan 2024
Response from Ana on 3 Feb 2024
Dear Mr. Olayemin,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service
nice location, very nice facilities and rooms, ok to good food but over priced for the quality, noisy and loud music from neighbors in the top most expensive villa available and we had to change to another. that should not have happened.
Stayed 4 nights in Jan 2024
Response from Ana on 2 Feb 2024
Dear Mr. Doug,Greetings from NIZUC Resort & Spa!We hope this message finds you well. Thank you for taking the time to share your experience with us.Your valuable comments will be forwarded to the proper areas so that we can improve and offer an unforgettable experience for you in the future.We hope to welcome you to our paradise in the future.Kind regards.

10/10 Excellent

Yosi

Stayed 4 nights in Jan 2024
Response from Ana on 23 Mar 2024
Dear Mr. Yosi, Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are delighted to know that your stay in our paradise was exceptional. We hope to welcome you again soon in our paradise, your home away from home.Kind regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by all employees
Stayed 4 nights in Jan 2024
Response from Ana on 30 Jan 2024
Dear Mrs. Susan,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Ana on 30 Jan 2024
Dear guest,Greetings from NIZUC Resort & Spa!We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us.We are glad to know you have enjoyed your stay and that we have been able to create unforgettable moments for you.We look forward to welcome you to our paradise soon.Kind Regards