Cancun Luxury Holidays

The best hotel in cancun

Great food and family-friendly service, but the rooms don't match the 5-star label. Pros - Restaurants were the highlight: Davino (our favorite — we went back a second time our last day), Zamá (food excellent), Legends (excellent food and service), La Casona (food great, service a bit clumsy). Caprichos breakfast had the usual buffet spread with good service. Bite Bar lunches were convenient by the pool and jacuzzi. - Check-in was quick, and our rooms were ready two hours before the regular time — much appreciated. - Staff were friendly and the atmosphere is genuinely family-friendly. Cons - Room quality: on Oct 3 we had to change two of our three rooms — one had a 3 foot ceiling leak dripping onto the bed (woke us at 6 AM), the other had no hot water and barely a trickle of pressure. Replacement rooms promised at 11 AM were pushed to 12:30 PM. - The HVAC at Caprichos leaked from the ceiling every single day — you had to pick your seat carefully or get drips in your food. - WiFi was awful: slow, frequent disconnections, often no internet while still "connected." - Despite being all-inclusive, we had to sign a check with every order, which made each transaction feel awkward and forced. - Beach was full of seaweed despite daily clearing — not really their fault. - Caprichos buffet had no desserts, which you'd expect at a resort.

Clean rooms

Staff was great .. especially Estefany Expedia specialist and Brion the customer service rep Our housekeeper Veronica was also great.. my friend redefined a doctor and Victor was fantastic.. the plugs by tv did not work so we made coffee in the bathroom. The coffee pot was 2 to 4 cups land the amount of coffee in the packs were for about a gallon! Not good! Need more restaurants!

Great food and family-friendly service, but the rooms don't match the 5-star label. Pros - Restaurants were the highlight: Davino (our favorite — we went back a second time our last day), Zamá (food excellent), Legends (excellent food and service), La Casona (food great, service a bit clumsy). Caprichos breakfast had the usual buffet spread with good service. Bite Bar lunches were convenient by the pool and jacuzzi. - Check-in was quick, and our rooms were ready two hours before the regular time — much appreciated. - Staff were friendly and the atmosphere is genuinely family-friendly. Cons - Room quality: on Oct 3 we had to change two of our three rooms — one had a 3 foot ceiling leak dripping onto the bed (woke us at 6 AM), the other had no hot water and barely a trickle of pressure. Replacement rooms promised at 11 AM were pushed to 12:30 PM. - The HVAC at Caprichos leaked from the ceiling every single day — you had to pick your seat carefully or get drips in your food. - WiFi was awful: slow, frequent disconnections, often no internet while still "connected." - Despite being all-inclusive, we had to sign a check with every order, which made each transaction feel awkward and forced. - Beach was full of seaweed despite daily clearing — not really their fault. - Caprichos buffet had no desserts, which you'd expect at a resort.

The best hotel in cancun