Quintana Roo Waterpark Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

The staff overall was what made the stay very enjoyable. Always willing to help. One server stood out, Tello, super helpful and charismatic. Also, a chef, Xavi, was so sweet and replaced a lost straw with a cute cup and note. Facilities are what need updating.

Did not have the best balcony view and besides the construction of the resort next to us we had a great trip

Really friendly staff, Roman excellent customer service.we had a great time in family

The staff was very friendly.

Ocean Riviera Paradise El Beso – Honest Review Overall, this resort has some nice highlights but also a few drawbacks. The rooms are spacious, modern, and very comfortable. The buffet offered a good variety of food, and the coffee shop and late-night snack bar (open until 6 am) were great perks. The margaritas at the Mexican restaurant were excellent — especially the jamaica margarita! The bowling alley was also a fun addition, even though playtime is limited to about 10 minutes per person. The main disappointment was the beach — very small, with large sandbag barriers and cloudy water that took away from the usual Caribbean charm. Entertainment was not as organized or lively as other resorts, and the prizes for games were always just a T-shirt. The shows at nights were at a much lower quality compared to other resorts. The nightclub felt more like a sports bar, and the DJ stuck to the same playlist all night without taking requests. The worst was the constant pressure to upgrade to their “Privilege” package got annoying after a while. The resort seemed to catered to Privilege guests only. In short, it’s a comfortable resort with decent food, great margaritas, and a few fun extras, but the beach, entertainment, and upselling take away from the overall experience.

Excellent place to bring your kids. So much to do. Lovely resort!

Absolutely wonderful stay. This hotel is reason enough to return. The view is to die for and the staff are so nice.

Did not have the best balcony view and besides the construction of the resort next to us we had a great trip

Pool was fun, music,drink,staff, and volleyball only wish a little longer to play.