Mexico and Central America Waterpark Holidays

Food was mediocre, very friendly staff all over the property. Lots of entertainment on the property. Entertainment staff was fun and friendly. Overall a great trip and would return.

A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined

Definitely not worth flying all the way from NJ. The best part of the property was the location of our room. Unfortunately it was in the older wing, but you wake up watching the sunrise every day from the bed. Gorgeous! The kids pool section is in desperate need of some shade cloth. The water was just about a foot and got very hot. The Italian restaurant was good. The Indian restaurant was terrible. And based on the quality of the dishes, it should be criminal to charge for chai. I expected a lot more. The Asian restaurant was pretty mediocre. French restaurant which we planned for the last day, we couldn't go as till we got to the restaurant, we weren't aware that it was adults only. The website didn't state that. There was only one show every evening and we ended up missing most of them because of the timings. So it's either dinner or show. As we had gone as a group of friends for our annual vacation, we had a good time together. But I wouldn't chose coming here for a family vacation.

The food was above average but the rooms were outdated and there was construction next door. They tried putting us in a room right next to the construction. We had to walk around tarps and ladders to get to our room. We requested a change and were moved to a better location. My kid’s loved the pool areas so that saved the trip for us.

The food was above average but the rooms were outdated and there was construction next door. They tried putting us in a room right next to the construction. We had to walk around tarps and ladders to get to our room. We requested a change and were moved to a better location. My kid’s loved the pool areas so that saved the trip for us.

A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined

Definitely not worth flying all the way from NJ. The best part of the property was the location of our room. Unfortunately it was in the older wing, but you wake up watching the sunrise every day from the bed. Gorgeous! The kids pool section is in desperate need of some shade cloth. The water was just about a foot and got very hot. The Italian restaurant was good. The Indian restaurant was terrible. And based on the quality of the dishes, it should be criminal to charge for chai. I expected a lot more. The Asian restaurant was pretty mediocre. French restaurant which we planned for the last day, we couldn't go as till we got to the restaurant, we weren't aware that it was adults only. The website didn't state that. There was only one show every evening and we ended up missing most of them because of the timings. So it's either dinner or show. As we had gone as a group of friends for our annual vacation, we had a good time together. But I wouldn't chose coming here for a family vacation.

I was there for a week with family. Hot movie theater rooms for the kid activities. Bedrooms were hot too. Once you would tell them then they would fix the issue. Elevators hot. Food was basic not much special. Potatoes Everytime I got them were undercooked except the french fries.

A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined

The food was above average but the rooms were outdated and there was construction next door. They tried putting us in a room right next to the construction. We had to walk around tarps and ladders to get to our room. We requested a change and were moved to a better location. My kid’s loved the pool areas so that saved the trip for us.