Mexico and Central America Waterpark Holidays

I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite. The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic. The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids. Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive. Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.

Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.

My family and I had a fabulous time! The place was nice and clean! The staff was very friendly, especially in the cafés and restaurants. My only complaint would be the mosquitoes.

PROSWe went there for a wedding, the wedding staff were amazing, fun and attentive! The rest of the staff throughout the resort were friendly and attentive. Our room was clean, housekeeping was great and they kept our fridge stocked.

We had such an amazing time at Sunscape Cancun! From the moment we arrived, the staff were friendly, welcoming, and always willing to help with a smile. The check-in process was smooth, and the resort itself was clean, vibrant, and beautifully maintained.

Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.

This hotel is our go to. This is a very Family friendly hotel. Great staff and excellent service. This was our second time and it never fails us as a family. Variety of restaurants to choose from.

Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.

PROSWe went there for a wedding, the wedding staff were amazing, fun and attentive! The rest of the staff throughout the resort were friendly and attentive. Our room was clean, housekeeping was great and they kept our fridge stocked.