Mexico Waterpark Holidays

The hotel is very clean and rooms were cleaned daily, the staff was tremendously helpful and very friendly. The only issues I had was the pillows are horrible, it’s right on a main access road to the beach so is very loud and it’s open concept so you hear everything in the halls and lobby even on the third floor, the hours are very odd for an adults only as the bar is only open from 11am to midnight and the buffet is not all day. The food however was excellent especially the Italian restaurant! It’s nice and close to the pier to go to Cozumel as well as great shopping and night life! Definetly a pros and cons resort

Room did not have hot water last two days

This is our second time in 2 years. First time we stayed at Nizuc without our kids, second time Sunrise, with kids. We are always very impressed with the resort staff, cleanliness, prompt service, great restaurant choices, great amenities, pretty good evening entertainment. Safe, secure property. Beach sucks. Dont stay here for the beach. The pools are great! The wait staff at the pools, and the swim-up bars are wonderful. Kids activites are more than adequate. We like Nizuc better for an adult-only trip. There are fewer children there.

My wife and I are currently finishing up an amazing stay at Ocean Riviera Paradise – El Beso in Playa del Carmen, and we truly cannot say enough good things about this resort. From the moment we arrived, everything exceeded our expectations. The property is beautiful, extremely well maintained, and the adults-only El Beso section offers a great balance of relaxation while still having plenty to do. The food throughout the resort has been excellent with a wide variety of restaurants, and every meal we’ve had has been fresh and enjoyable. The service here is really what makes the experience stand out. Every staff member we’ve interacted with has been friendly, attentive, and genuinely welcoming. There has been entertainment and activities every night, so we’ve always had something fun to do. One moment that really stood out during our stay was when our flight back to New York was cancelled due to bad weather. The guest services team immediately stepped in and helped accommodate our extended stay quickly and professionally, which took a lot of stress off our shoulders. A huge thank you to the guest services staff, especially Fernando and management team for going above and beyond to make our stay memorable. Five stars from both my wife and me. We are leaving tomorrow morning, but we already know we will absolutely be coming back and would highly recommend this resort to anyone visiting Playa del Carmen.

The in room jacuzzi didn't work so I paid extra but didn't get to enjoy it. Overall though my stay was enjoyable and I would definitely recommend it.

My wife and I are currently finishing up an amazing stay at Ocean Riviera Paradise – El Beso in Playa del Carmen, and we truly cannot say enough good things about this resort. From the moment we arrived, everything exceeded our expectations. The property is beautiful, extremely well maintained, and the adults-only El Beso section offers a great balance of relaxation while still having plenty to do. The food throughout the resort has been excellent with a wide variety of restaurants, and every meal we’ve had has been fresh and enjoyable. The service here is really what makes the experience stand out. Every staff member we’ve interacted with has been friendly, attentive, and genuinely welcoming. There has been entertainment and activities every night, so we’ve always had something fun to do. One moment that really stood out during our stay was when our flight back to New York was cancelled due to bad weather. The guest services team immediately stepped in and helped accommodate our extended stay quickly and professionally, which took a lot of stress off our shoulders. A huge thank you to the guest services staff, especially Fernando and management team for going above and beyond to make our stay memorable. Five stars from both my wife and me. We are leaving tomorrow morning, but we already know we will absolutely be coming back and would highly recommend this resort to anyone visiting Playa del Carmen.

Room did not have hot water last two days

My wife and I are currently finishing up an amazing stay at Ocean Riviera Paradise – El Beso in Playa del Carmen, and we truly cannot say enough good things about this resort. From the moment we arrived, everything exceeded our expectations. The property is beautiful, extremely well maintained, and the adults-only El Beso section offers a great balance of relaxation while still having plenty to do. The food throughout the resort has been excellent with a wide variety of restaurants, and every meal we’ve had has been fresh and enjoyable. The service here is really what makes the experience stand out. Every staff member we’ve interacted with has been friendly, attentive, and genuinely welcoming. There has been entertainment and activities every night, so we’ve always had something fun to do. One moment that really stood out during our stay was when our flight back to New York was cancelled due to bad weather. The guest services team immediately stepped in and helped accommodate our extended stay quickly and professionally, which took a lot of stress off our shoulders. A huge thank you to the guest services staff, especially Fernando and management team for going above and beyond to make our stay memorable. Five stars from both my wife and me. We are leaving tomorrow morning, but we already know we will absolutely be coming back and would highly recommend this resort to anyone visiting Playa del Carmen.

Room did not have hot water last two days

This is our second time in 2 years. First time we stayed at Nizuc without our kids, second time Sunrise, with kids. We are always very impressed with the resort staff, cleanliness, prompt service, great restaurant choices, great amenities, pretty good evening entertainment. Safe, secure property. Beach sucks. Dont stay here for the beach. The pools are great! The wait staff at the pools, and the swim-up bars are wonderful. Kids activites are more than adequate. We like Nizuc better for an adult-only trip. There are fewer children there.