West Bank Ski Holidays

I love it

Had to wait while they get our room ready. After half hour waiting, get to the room and there is pubic hair on the sheets (have pics to prove it). Called front desk asked them to get us another room. Their solution was to just change the sheets. I said if the sheets weren’t clean what makes you think the rest of the room is clean. They begrudgingly agreed to get us another room. They did not offer an apology or offer any restitution. We are so disappointed in this place, we have stayed at this hotel many times before and have not any issues like this. Afterwards the front desk gave us ugly looks. We will not be staying at this hotel again.

The property was not impressive. I enjoyed the restaurants and the bars, but the room and the front desk service was not what I expected. I thought being a Conrad would be an upgrade from the Hilton. But the service and amenities associated with the hotel brand was just bleh. I also had food and beverage credit, but it was limited to certain restaurants like the more expensive ones. Since I checked in at 2am I had to go to the lobby bar at 11am to use my $25 bar credit. And the second credit was not reflected on my bill. But the front desk was so slow I just wanted to leave.

I love it

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined

Ice machine has a water dispenser next to it!

Thank you