North Gold Coast Mountain Holidays

The room was cleaned, and the staff were friendly, with clear communication. Our check-in after hours stood up because of the organisation and reception, even though they were closed.

A spatious, clean apartment with wonderful sea views. Nice big pool, lovely temperature. Short work to surf club, coffee shops, bakery and supermarket. Yes there are construction works very close by but it did not impact our stay, we still had a wonderful time.

Clean to what is expected

The only issue was the windows needed a good clean from the outside and also the single beds were a little uncomfortable.

The good: Location - my villa was surrounded by rainforest. It was quiet inside with doors and windows closed, but you could enjoy the sights and sounds on the balcony, with 2 chairs and a lounger. Villa was nicely appointed and large. Liked that there was a fridge, m/wave, toaster, kettle, plates, glasses cutlery etc for 2. Also the fireplace would be nice in winter Other nice inclusions: insect repellant, insect coils, large flashlight, robes, slippers. The bad: No wifi. Listing said 32in TV with premium channels. TV was actually larger, but premium channels are only available if you have your own wifi service and subscriptions. I am travelling on limited international plan so this was an issue. There was supposed to be free over-air TV channels, but these did not work (‘no signal’ message. Plantation shutter on windows were good to keep out light, but there are 2 large windows above the sliding doors with no cover so room was ‘light’ at 5 am. Checkin/out: When I arrived, reception was open but not staffed. Waited 15 and then called a mobile number shown on a note there. For checkout, it was locked up. Tried calling, went to voicemail which said it was full. Tried texting, no response. Ended up returning to villa and leaving keys there. Wish there were clearer instructions on what to do. No room servicing: Supposed to be daily cleaning etc, but no one came to me room. Fortunately, I was only there 2 days but still.

Stayed at Sofitel Gold Coast and overall had a great experience. The location is excellent—right in the heart of Broadbeach with plenty of restaurants, cafes, and entertainment just steps outside the hotel, making it incredibly convenient. The staff were friendly and welcoming, and the hotel offers nice amenities that add to a comfortable and enjoyable stay. Everything felt well-maintained and up to the Sofitel standard. The only downside is parking. There’s no complimentary customer parking, and guests are required to pay hefty parking fees to use the hotel parking, which is disappointing considering the premium price point. Aside from parking, it’s a solid stay and a great choice for the Gold Coast.

Staff and cleanliness

Clean to what is expected

The pool was nice and not to far to walk to the beach.