Tancah Mountain Holidays

Room was neat and tidy and hotel staff were very polite and friendly.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

A TIME

This was my first time in Mexico and my first time staying at this hotel. We were here for a week and most of the service up until the final day was very good. We checked out in the morning but left our luggage with the concierge as our flight wasn’t until the evening, and we were given wristbands as temporary identification to pass the security point (which is, importantly, a very long walk up to the main lobby) for when we returned to the hotel. This was flawed in and of itself because it was a plain white paper wristband with no indication on it at all as to what it was actually for, or where we’d got them from, but we were told that once we showed ID, security would call the front desk/concierge to confirm and then we’d be let through. We went back to the hotel in a taxi and did as we were told: showed our wristbands, showed ID, and even gave them our checkout pass. Security then talked for a while on the phone to confirm, but understandably, the driver wasn’t keen on idling while we waited for the confirmation from security and left us there at the security checkpoint in humid 30 degree heat, surrounded by flies and insects. However, because we’d already waited nearly 10 minutes by the time the driver had left, Uber charged an additional 20+ pesos on top of the $150~ we’d already spent for the additional time the driver spent waiting. We then waited an additional 15-20 minutes for security to confirm our identity and send a car for us as, like I mentioned, the actual hot

My husband and I just got back and it was probably the best vacation we have had! RIU had an amazing room, great pools and amazing restaurants! The steak house was so good!!!! We will definetley stay here again!!!

The property has some obvious places where it was a rush finish, however none of these flaws impacted our stay at all. Service was excellent in most of the resort. Pools were clean and chairs/beds by beach and pool were available throughout the day. Beach clean up was constant and well done. Food was good all around. Housekeeping was excellent. Drink service was great and we enjoyed the creativity of many bartenders in concocting unique drinks upon request. Overall a fantastic stay and we will plan on returning again. I wanted to mention specific staff that were amazing but this site won’t let me. Piano Bar, Seaside, adult pool all had great service!

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

This was my first time in Mexico and my first time staying at this hotel. We were here for a week and most of the service up until the final day was very good. We checked out in the morning but left our luggage with the concierge as our flight wasn’t until the evening, and we were given wristbands as temporary identification to pass the security point (which is, importantly, a very long walk up to the main lobby) for when we returned to the hotel. This was flawed in and of itself because it was a plain white paper wristband with no indication on it at all as to what it was actually for, or where we’d got them from, but we were told that once we showed ID, security would call the front desk/concierge to confirm and then we’d be let through. We went back to the hotel in a taxi and did as we were told: showed our wristbands, showed ID, and even gave them our checkout pass. Security then talked for a while on the phone to confirm, but understandably, the driver wasn’t keen on idling while we waited for the confirmation from security and left us there at the security checkpoint in humid 30 degree heat, surrounded by flies and insects. However, because we’d already waited nearly 10 minutes by the time the driver had left, Uber charged an additional 20+ pesos on top of the $150~ we’d already spent for the additional time the driver spent waiting. We then waited an additional 15-20 minutes for security to confirm our identity and send a car for us as, like I mentioned, the actual hot

Room was neat and tidy and hotel staff were very polite and friendly.

A TIME

This was my first time in Mexico and my first time staying at this hotel. We were here for a week and most of the service up until the final day was very good. We checked out in the morning but left our luggage with the concierge as our flight wasn’t until the evening, and we were given wristbands as temporary identification to pass the security point (which is, importantly, a very long walk up to the main lobby) for when we returned to the hotel. This was flawed in and of itself because it was a plain white paper wristband with no indication on it at all as to what it was actually for, or where we’d got them from, but we were told that once we showed ID, security would call the front desk/concierge to confirm and then we’d be let through. We went back to the hotel in a taxi and did as we were told: showed our wristbands, showed ID, and even gave them our checkout pass. Security then talked for a while on the phone to confirm, but understandably, the driver wasn’t keen on idling while we waited for the confirmation from security and left us there at the security checkpoint in humid 30 degree heat, surrounded by flies and insects. However, because we’d already waited nearly 10 minutes by the time the driver had left, Uber charged an additional 20+ pesos on top of the $150~ we’d already spent for the additional time the driver spent waiting. We then waited an additional 15-20 minutes for security to confirm our identity and send a car for us as, like I mentioned, the actual hot