Tenerife Honeymoon Holidays

Lovely hotel.

Food was very good, staff were friendly enough, pool area was clean, bar was ok. Rooms were a bit dated. Two single beds pushed together, not what we asked for! Cleaners were hard working as were the bar staff. Had to pay for the safe that was already in room which I have never had anywhere I have been before. This was after telling us that the Spa was not open for the whole week we were staying! This was one of the main reasons we picked this resort! We were then told we could use other hotels but would obviously be charged! We were never notified before we arrived, when asked via email if we could upgrade room, we were simply told they couldnt do anything as we booked via third party and to go to them! No help what so ever! Don't bother with sea view room, just black rocks! The local people were lovey and although we were there just to relax and chill out and have a nice few spa sessions! [Not] so didnt do much site seeing. But what we did see was lovely and wish we had a bit more time to see more. Would I go back to Tenerrife? Absolutely! This hotel! Nope! Tried to get compensation the hotel simply denied responsibility and said spa was open now!? Brilliant! Dont usually leave reviews like this, but people shouldn't have to have to go through the same!

L’hôtel se situe dans un endroit incroyablement beau, les chambres sont spacieuses et bien entretenues malgré quelques signes de vieillissement, Globalement le personnel est plutôt sympathique et serviable bien que parfois un peu rustre, ce qui peut s’expliquer par le grand nombre de résidents et les exigences de qualité de l’hôtel. un bémol l’absence de place de Parking à l’hôtel. Nous avons quand même réussi à trouver des places aux alentours gratuites. Peut-être que j’y retournerai hors saison, ça devrait être plus détendu

Beautiful hotel with a great pool and activities for kids and teens. The "Preferred Club" lounge was a nice bonus that we didn't expect when booking a family room. We would visit again!

Lovely hotel.

It was so amazing that I will comeback next year. The spa is like coming out of the movie.