Heart of England Golf Holidays

We prepaid as booked through Hotels.com. Then charged a further two times!!! First one refunded on check out then 5 days later they charged us again. Hotel is good but nothing amazing and would have expected more from just a popular hotel. I’m really disappointed with the whole experience and feel quite let down. Took our friends to London for a surprise

Good experience and very accommodating

We prepaid as booked through Hotels.com. Then charged a further two times!!! First one refunded on check out then 5 days later they charged us again. Hotel is good but nothing amazing and would have expected more from just a popular hotel. I’m really disappointed with the whole experience and feel quite let down. Took our friends to London for a surprise

Beware of booking the Superior Queen Room - there are several interior facing rooms at the property that don't look like the advertised photos online at all. The rooms are extremely small and overlook mechanical equipment so there's zero natural light. The bathrooms are also extremely small (about 40 sq. ft) and can only accomodate one adult at a time.

La qualité du service et la propreté des lieux. Beaucoup de choix au déjeuner, bon roulement

I spent 26 days here. It was good value and very convenient location. The staff were nice. Unfortunately, I had my backpack with my work laptop stolen from the breakfast space. I was away from the table for less than 4 minutes. cctv shows the man walking in the lobby, walking through the restaurant, picking up my bag and walking out. while I was there someone else had their mobile phone taken out of their hand while standing in front of the hotel. This unfortunately is common in London. I was not happy with the security (and told the front desk). Anyone can get to a guest floor. You don’t need your room key to get into the ground floor stairwell or through the doors on guest floors. And there is no security downstairs.while the front desk is immediately in front of the doors, many times they are not watching and often I walked in without anyone seeing me. Housekeeping wasn’t the greatest. As this had a kitchen they provide you with a kitchen towel (same as a bath and hand towel for the bathroom). When the kitchen towel needed replacing I put it on the floor, they put it back on the counter. The next time I put it with more towels. They took it and didn’t replace. I also came home to the rubbish bin perched on my line of shoes which I had along the wall. I use my own silk pillowcase to sleep on, every time they made the bed (I didn’t choose housekeeping every day) they put that pillowcase (the obvious one I use) behind. All this to say it was convenient.

La qualité du service et la propreté des lieux. Beaucoup de choix au déjeuner, bon roulement

Wow

We prepaid as booked through Hotels.com. Then charged a further two times!!! First one refunded on check out then 5 days later they charged us again. Hotel is good but nothing amazing and would have expected more from just a popular hotel. I’m really disappointed with the whole experience and feel quite let down. Took our friends to London for a surprise