Mexico and Central America Eco-friendly Holidays

The nature and animals around the hotel are beautiful, but the food was bad. There was not much variety and the taste was poor. The service was also bad. When I turned on the air conditioner in the room, a very bad smell came out. The pillows smelled like moisture. There were not enough staff to help guests, and no one guided us inside the hotel. We had to find everything by ourselves.

We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining.

Was excellent service

Stayed for 4 nights and honestly no complaints . The food from the restaurants were very good .

Rooms were ok. Looks a little dated but well maintained. Common areas and restaurants lack of air conditioning. Variety of food really poor, but what they offer was good. No food around the pool really sucks and the only restaurant.. very poor in options. For us that leave early morning before 7am was nothing to eat. Small resort but nice. Shows very poor in quality. Yes we had a good time.. but would love to have more food options and 24/7. Entertainment was funny, fun and a little bit too noisy if you wanna have some quiet time.. it is hard cause music is loud. It is not bad.. but I have been several times in Cancun and different resorts and this one has very good potential.. but is isn’t the best. A lot Of Mosquitoes (not their fault) to the point the even offered bug spray to the guests. Beach is clean, small and beautiful. Luckily there was only to the 35% capacity.. I can’t imagine having more people around cause the space was just enough for the amount we were. French restaurant was good! We got involved without complete knowledge into a invitation to a membership to their time shared program. Cafe Mikes was really good. Cleaning service was good. Comfortable beds. Main restaurant or the buffet one didn’t have air conditioning, or just running low.. the only place with excellent AC for the very hot weather and high humidity was the coffee shop “cafe mikes”. I will not return here. Again, we had a good time. Resort has good potential.

We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining.

Stayed for 4 nights and honestly no complaints . The food from the restaurants were very good .

Rooms were ok. Looks a little dated but well maintained. Common areas and restaurants lack of air conditioning. Variety of food really poor, but what they offer was good. No food around the pool really sucks and the only restaurant.. very poor in options. For us that leave early morning before 7am was nothing to eat. Small resort but nice. Shows very poor in quality. Yes we had a good time.. but would love to have more food options and 24/7. Entertainment was funny, fun and a little bit too noisy if you wanna have some quiet time.. it is hard cause music is loud. It is not bad.. but I have been several times in Cancun and different resorts and this one has very good potential.. but is isn’t the best. A lot Of Mosquitoes (not their fault) to the point the even offered bug spray to the guests. Beach is clean, small and beautiful. Luckily there was only to the 35% capacity.. I can’t imagine having more people around cause the space was just enough for the amount we were. French restaurant was good! We got involved without complete knowledge into a invitation to a membership to their time shared program. Cafe Mikes was really good. Cleaning service was good. Comfortable beds. Main restaurant or the buffet one didn’t have air conditioning, or just running low.. the only place with excellent AC for the very hot weather and high humidity was the coffee shop “cafe mikes”. I will not return here. Again, we had a good time. Resort has good potential.

The nature and animals around the hotel are beautiful, but the food was bad. There was not much variety and the taste was poor. The service was also bad. When I turned on the air conditioner in the room, a very bad smell came out. The pillows smelled like moisture. There were not enough staff to help guests, and no one guided us inside the hotel. We had to find everything by ourselves.

We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining.

Was excellent service