Crete Beach Holidays

Bathroom flooded every time you had a shower.

This hotel, like many others marked as “VIP Access,” offers no real benefits. Despite clear upgrade availability the night before check-in, we were told nothing was available once we mentioned VIP status—a recurring pattern where upgrades are consistently denied using vague excuses. If a non-VIP guest wanted to pay, I’m certain a room would have been available. There was no recognition, no perk, no welcome amenity—nothing. Even after raising the issue with guest relations, no effort was made to address it. Additionally, the advertised valet parking doesn’t exist and isn’t needed—it’s just misleading. This feels more like a marketing trick than a real program. I strongly urge you to review and remove this hotel from the VIP Access list.

I have very mixed feelings about the holiday. The hotel was nice, but our room wasn't. The private pool was full of flies and other insects and was tiny. There is no separate bathroom, it's all quite open plan which wasn't pleasant at times. The staff were lovely, especially Sofia in the bar, Paloma in the restaurant (very professional, hard-working and lovely) and Maria from the shop (amazing, kind, lovely woman). The food was also amazing (particularly the desserts which were incredible). But there was no air-conditioning in the main parts of the hotel except for the main bar, which didn't work when the bar was open because all the doors were open. The air-con in our room was good, thank god. Travellers should also be aware that the hotel is built on a cliff and there is only one lift in the whole complex so mostly, it is stairs (a lot of them) and slopes. Terrible if you have mobility issues. The swimming pool and sun-lounge area was also an issue. Sun beds and loungers were full right from sun-up till sun-down. Despite signs on them to say that people could not put towels on them and then disappear, this happened all the time and nobody rectified it. Suffice to say, we were pool-less for the entire holiday. Very mixed review. The views were stunning, the sea was crystal clear, the food was lush and the staff were lovely. But I don't understand how this is listed as a 5-star hotel. It is a 3-star by the standard of the rooms. £3500 wasted.

Excellent hotel, helpful & friendly staff. Food very good - great breakfast and good variety of evening restaurants. Walking distance to Elounda town for local restaurants and bars, and boat trips. We would definitely recommend and go back in the future. Maybe not ideal for those with limited mobility as large and spacious hotel on a number of levels with limited lift access.

My premium double bedroom was a little smaller than I'm used to but was a fair size for one person. It was modern and had a decent sized balcony with sea view. The all inclusive food was fairly good though was disappointed with fish options. I don't eat meat so was hoping for fresh fish, but the fish they had in main restaurant was tasteless and obviously prefrozen. However, there were plenty salad and vegetable options to choose. Overall food choice was ok but not as good as a couple of other all inclusive 4 star resorts I've stayed in. The private beach was beautiful with plenty of spare sun beds and also enjoyed the roundly , hospitable service of the staff

Bathroom flooded every time you had a shower.

This hotel, like many others marked as “VIP Access,” offers no real benefits. Despite clear upgrade availability the night before check-in, we were told nothing was available once we mentioned VIP status—a recurring pattern where upgrades are consistently denied using vague excuses. If a non-VIP guest wanted to pay, I’m certain a room would have been available. There was no recognition, no perk, no welcome amenity—nothing. Even after raising the issue with guest relations, no effort was made to address it. Additionally, the advertised valet parking doesn’t exist and isn’t needed—it’s just misleading. This feels more like a marketing trick than a real program. I strongly urge you to review and remove this hotel from the VIP Access list.

I have very mixed feelings about the holiday. The hotel was nice, but our room wasn't. The private pool was full of flies and other insects and was tiny. There is no separate bathroom, it's all quite open plan which wasn't pleasant at times. The staff were lovely, especially Sofia in the bar, Paloma in the restaurant (very professional, hard-working and lovely) and Maria from the shop (amazing, kind, lovely woman). The food was also amazing (particularly the desserts which were incredible). But there was no air-conditioning in the main parts of the hotel except for the main bar, which didn't work when the bar was open because all the doors were open. The air-con in our room was good, thank god. Travellers should also be aware that the hotel is built on a cliff and there is only one lift in the whole complex so mostly, it is stairs (a lot of them) and slopes. Terrible if you have mobility issues. The swimming pool and sun-lounge area was also an issue. Sun beds and loungers were full right from sun-up till sun-down. Despite signs on them to say that people could not put towels on them and then disappear, this happened all the time and nobody rectified it. Suffice to say, we were pool-less for the entire holiday. Very mixed review. The views were stunning, the sea was crystal clear, the food was lush and the staff were lovely. But I don't understand how this is listed as a 5-star hotel. It is a 3-star by the standard of the rooms. £3500 wasted.