OCT East Water Park All inclusive Holidays

Staffs are very nice. Hotel very quiet.

The hotel stay was a disappointing experience, falling short of the expected standards of a 5-star establishment. Upon arrival, the room had a strong musty smell, despite the presence of a dehumidifier. The bed, while equipped with a comfortable mattress, was unstable, with every movement of one person disturbing the other. A particularly frustrating aspect was the delivery service: unlike the norm in China with robot deliveries, the hotel required guests to collect their orders at the entrance, as delivery drivers were not allowed in the lobby. Finally, the room service was deemed sloppy, with only two towels provided for four people (two adults and two children), a level of service considered inferior to that of a 2-star hotel.

The hotel stay was a disappointing experience, falling short of the expected standards of a 5-star establishment. Upon arrival, the room had a strong musty smell, despite the presence of a dehumidifier. The bed, while equipped with a comfortable mattress, was unstable, with every movement of one person disturbing the other. A particularly frustrating aspect was the delivery service: unlike the norm in China with robot deliveries, the hotel required guests to collect their orders at the entrance, as delivery drivers were not allowed in the lobby. Finally, the room service was deemed sloppy, with only two towels provided for four people (two adults and two children), a level of service considered inferior to that of a 2-star hotel.

Staffs are very nice. Hotel very quiet.

good

Absolutely loved the private balcony in my room! The front desk staff were incredibly friendly and efficient, making check-in a breeze. The room itself was spotless with modern, well-maintained facilities. Such a pleasant and comfortable stay. Highly recommend this hotel!