Ersha Island Adults Only Holidays

The room is very clean, the personnel is very well caring the hotel guests.

They didn’t give us free breakfast as stated in the booking. We had to ask them and show the proof in order for them to give us the tickets. The room is not clean and stains on the bedsheets. The TV does not work even restarted multiple times. The air condition temperature meter is broken. It gets really cold as it never turns down the fan speed automatically. It gets quite loud outside at night because the insulation is poor. Sound isolation is poor as we heard the entire conversation with a mom yelling at their kid at night for an hour.

Fantastic stay! The front desk staff was incredibly professional and welcoming. The hotel boasts top-notch facilities, thoughtful amenities, and spotless rooms. Breakfast variety was impressive. Highly recommend this gem in Guangzhou!

Beds were comfortable, enjoyed the room. The lobby was spectacular. Very helpful staff.

The room was spotless, The staff was friendly and provided excellent customer service. Check-in, Check-out was a breeze and Gene was very helpful and so was the hotel manager. I highly recommend this hotel if you plan to vist Guangzhou for business/pleasure. Thank you!

My stay at the W Hotel was nothing short of wonderful. The hotel itself is spotlessly clean, beautifully designed, and located in a prime area surrounded by fantastic restaurants and a great mall, making it incredibly convenient for dining and shopping. From the moment I arrived, the staff was friendly, welcoming, and genuinely attentive every single day. A special shout-out to Clark, who went above and beyond to help my friend who had accidentally arrived at the wrong airport. His kindness and professionalism truly made a stressful situation so much easier — we are incredibly grateful! The food was absolutely delicious, and the live music added such a fun and vibrant atmosphere to our evenings. Every meal felt special, and every detail was thoughtfully handled. Overall, the W Hotel exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable experience. I can’t wait to return next year!

Clean room nice staff

The room was spotless, The staff was friendly and provided excellent customer service. Check-in, Check-out was a breeze and Gene was very helpful and so was the hotel manager. I highly recommend this hotel if you plan to vist Guangzhou for business/pleasure. Thank you!

excellent customer service