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"Staff was very helpful with restaurants and navigating the ferrys"

"Excellent for everything.."

"We loved our stay here. The staff was so kind, and allowed us to check in early since we arrived 4 hours before usual check-in time. The hotel is very spacious and rooms were so quiet. Could not hear neighbors at all. Breakfast, while not included in room cost, had a good variety and it was nice to not have to go searching for a good cup of coffee and food around town first thing in the morning. The location was perfect for our trips to Bellagio and Como. We would definitely stay here again. "

"Fabulous hotel, close to all areas. Very clean room and helpful staff. Breakfast was fabulous"

"Definitely not a 4start hotel, I would say its maybe 2 stars at best. Originally, we were put in a handicap room that did not have a toilet seat, had tears in the toilet (unsanitary), had used shampoo containers in the shower (so was likely not cleaned well) and had a horrible smell from the shower bathroom like sewage. We arrived late at night so we stayed and first thing in the morning asked to change rooms. The front desk staff was very rude and annoyed at the request and refused to move us. When, I said that I would need to cancel the remaining nights to find a new hotel, then they looked to change rooms but gave us a VERY hard time about it. The new room was only ok, at least no smell. They claim that in the future they will make all rooms handicap accessible, meaning no toilet seats and open showers, which I find very uncomfortable for families. The beds are not comfortable, the hotel is very out of the way and breakfast is quite limited (at least friendly staff for breakfast). We will definitely not stay at this hotel again. "

"Clean room and great shower. Very nice details around hotel and staff pleasant would stay again"

"Clean rooms, excellent breakfast and superb staff"

"Breakfast options were first class. There were plenty of options. Food was fresh and relpenished very quickly. "

"The hotel room was nice and clean. Disappointing that there were paper cups and wooden stirrers in the room, not real mugs and spoons!"