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Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSunnegga Ski Resort34 min walk
    Popular LocationFuri - Trockener Steg Cable Car40 min walk
    Popular LocationMatterhorn Express II Cable Car41 min walk
    AirportSion (SIR)75 min drive

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About this area

Zermatt

Located in Zermatt, Mont Cervin Palace is near a train station. Matterhorn Ski Paradise and Sunnegga Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn and Weisshorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snow tubing.
View map
Popular Location

What's nearby

  • Sunnegga Ski Resort - 34 min walk
  • Furi - Trockener Steg Cable Car - 40 min walk
  • Matterhorn Express II Cable Car - 41 min walk
  • Charles Kuonen Suspension Bridge - 17 min drive
  • Saas-Fee Ski Resort - 60 min drive

Getting around

  • Zermatt Gornergratbahn Station - 4 min walk
  • AirportGeneva (GVA-Cointrin Intl.) - 162 min drive

Restaurants

  • Le Restaurant — 1 min walk
  • Grill Le Cervin — 1 min walk

About this property

Mont Cervin Palace

Family-friendly Zermatt hotel in Zermatt City Centre, walk to Matterhorn Ski Paradise
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free full breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a spa tub are on-site. All 150 rooms feature thoughtful touches such as espresso makers and bathrobes, plus complimentary wireless Internet access and TVs with satellite channels. 24-hour room service, minibars and free weekday newspapers are among the other amenities available to guests.
Mont Cervin Palace offers 150 forms of accommodation with minibars and espresso makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, a children's pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Nescens Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free full breakfast
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 9 holes of golf
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry-cleaning service
  • Free children's club
  • Indoor pool
  • Seasonal outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • TV in lobby

Room amenities

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's dressing gowns
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV/satellite channels
  • Films for purchase
  • TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you arrive at the property after hours, you'll need to check in at an alternate location: Concierge desk
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request during limited hours
Fees may apply; contact the property in advance to make arrangements
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 30 August and 10 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 40.00 per pet, per day
Dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CHF 200 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 40.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from December to September
Pool access available from 7:30 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Property is also known as

Mont Cervin Palace Hotel Zermatt
Mont Cervin Palace Hotel
Mont Cervin Palace Zermatt
Mont Cervin Palace
Mont Cervin Palace Hotel
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel Zermatt

Frequently asked questions

Can I cancel my reservation for free at Mont Cervin Palace and receive a full refund?
Yes, Mont Cervin Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Mont Cervin Palace cancellation policy on our site for more details about any exclusions or requirements.
Does Mont Cervin Palace have a pool?
Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. Pool access is from 7:30 AM to 8:00 PM.
Is Mont Cervin Palace pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of CHF 40.00 per pet, per day. Service animals are exempt from fees.
What time is check-in at Mont Cervin Palace?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Mont Cervin Palace?
Checkout is at noon.
Does Mont Cervin Palace provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Mont Cervin Palace located?
This family-friendly Zermatt hotel is located in the mountains, just steps away from Matterhorn Museum and Matterhorn Ski Paradise. St. Mauritius Church and Mountaineers Cemetery are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt Station are within a 5-minute walk.
4.8
Exceptional
104 reviews
5 - Excellent
90
4 - Good
8
3 - Okay
3
2 - Poor
1
1 - Terrible
2

4.9/5

Cleanliness

4.7/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful! We had our 5 month old with us and the staff was incredibly accommodating. They handled all of our luggage and provided us with a crib, bedding for the crib, toys and bath products for the baby. The concierge was amazing! they helped us book dinner reservations every night, and assisted us in touring the area. I would gladly stay here again
Stayed 2 nights in Sep 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
we had trouble with the bathroom and they changed us immediately to a better class room no extra charge.
Stayed 1 night in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service and staffs are being very friendly, willing to guide and provide advices!
Stayed 2 nights in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of zermatt. Five star service and great restaurant and bar. Breakfast room was superb with white tablecloth and excellent assortment of food items. Would stay here again next visit.
Stayed 1 night in Aug 2019

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