Palace Resorts in Yucatan Peninsula from AU$769

" The cleanest , friendly , nice beach view from the room "

"Staff is not very nice or attentive they are not very welcoming especially up in the Chala. Also they do not upkeep the beach it defeats the purpose of getting a beachfront room or upgrading to enclave if they can’t even keep it clean other hotels at least attempt to clean it up a bit. During our stay the seaweed was just accumulating. Only one person stood out to us and his name is Isai he works at the steak restaurant."

"Absolutely awful, if you are not going all inclusive don’t bother as you are treated like a second class citizen. "

"Everything was lovely. This was a baby moon from my husband and I. I really like how they were kids, but they have the kids section and a whole different part of the resort, so it wasn’t overwhelming with families. I thought they had several options of restaurants. Plus the normal buffets. They’re staff always cleaning and sharing that everything was nice and neat. I would definitely bring my family here for future vacations."

"Great place to stay"

"Travelled from Canada family of 5 . Clean rooms , could do better with the dust in areas like lamps etc . Goo was great . Front desk could be a little more helpful at the arrival , they point to you to a QR code instead for info about hotel. I speak fluent Spanish. Some front desk personnel were very dismissive about questions and point to at QR code. Also upon arrival they direct to you right away to the membership aspect of the hotel . Not something you want to be introduced to as you arrive or even a couple of days in . Hard to get them off your back about attending free breakfast and chat so you can get $150 coupon for tours . "

"Food is amazing, drinks are great and put out fast. Staff cleans around the clock. Ocean view is spectacular!"

"Do not fall for time share offers. Beautiful spot Manager was not available to bring up concern Absolutely rude timeshare staff . Do not fall for it "

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."