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Reviews of Diamonds Guest House

3 out of 5
Diamonds Guest House
114 Bishopthorpe Road, York, England

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 204 reviews" "
Rating 8 - Good. 82 out of 204 reviews" "
Rating 6 - Okay. 32 out of 204 reviews" "
Rating 4 - Poor. 10 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kay - Diamonds on 26 Feb 2024
Thank you for your review.We hope to accommodate you again in the future.

2/10 Terrible

Tracey

Travelled with group
Stayed 1 night in Dec 2023

10/10 Excellent

Yanheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

john

Stayed 3 nights in Aug 2023

10/10 Excellent

janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed triple room ,x& great bathroom
Stayed 1 night in Jul 2023

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, staff & service
I couldn't fault the guest house on it's service, location and the room, although I was disappointed with two things. Firstly, the check in. As I was checking in late, the hosts had been really kind and contacted me, who then provided me the self-check in codes. Upon checking in, I can then use an electronic card to replace the codes when entering the guest house and my room. The code provided didn't work. Luckily two guests came back at the same time when I was locked out outside and on the phone with the host, who kindly helped me and ensured I got to my room. I then went back out to get food. On return, the electronic card did not work. Called the host again, who then provided the electronic code for the entrance again. That's when we found that the code provided earlier was incorrect. There was a later message to my phone to say the code was incorrect though. So overall, I had a card which did not function properly. When I finally got to bed, there was a constant noise coming from somewhere within the building. It was like a boiler or generator kind of motor engine sound. Even with my ear plugs on (which a guest shouldn't be wearing these to sleep), I was still able to hear it. It was still on when I left next morning. Needless to say, I didn't sleep well. The lack of parking was mentioned on booking. The hosts allow guests to park on their designated parking space at a cost. Considering the parking fees elsewhere in city centre, it's only reasonable.
Stayed 1 night in Jul 2023

4/10 Poor

Keith

Disliked: Property conditions & facilities
Location OK However the property has rules that are unacceptible such as no food to be consumed in the room no breakfast or food is served by the hotel Last night the owners held a family gathering which became progressively more boisterois and the singing louder especially after 2AM I objected and the noise gradually abated thru to 2.30 AM as I had an early start!!
Stayed 2 nights in Jun 2023

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Safe and clean hotel with friendly staff.
Stayed 1 night in May 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very nice stay, ideal location, walking distance into town. Lots of nearby restaurants. Comfortable bed, only negative was the shower is particularly feeble and needs a shower pump.
Stayed 4 nights in Apr 2023

8/10 Good

Eryk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget getaways.
Great two nights stay at Diamond Guesthouse on Bishopthorpe road. Located in a nice part of York, and very close to the centre of the city. Would definitely recommend it, especially for a family looking for a budget weekend break.
Stayed 2 nights in Mar 2023

4/10 Poor

STEVE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Took me 20 mins to get into the property . Paid for parking and I am still waiting on a receipt
Stayed 1 night in Feb 2023

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
Stayed 1 night in Jan 2023

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice property
Stayed 1 night in Jan 2023

8/10 Good

THOMAS

Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable room.
Nice, comfortable room. Check-in was easy enough, although it would probably make things easier if the access codes were emailed on the day of entry.
Stayed 1 night in Jan 2023

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area and value for money
Family run venue close to nice cafes and bars on Bishopthorpe Road. Good value for money, even at times of the year when some venues put their prices extortionately.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok. Stayed in better, stayed in worse. It’s an old building so it feels like it needs a refurb but limited in what you can do without spending mega bucks! Self checkin was ok. Not happy had to pay £7pn for parking. Owner helpful over phone
Stayed 3 nights in Nov 2022

8/10 Good

Andrew

Stayed 1 night in Nov 2022

8/10 Good

Gordon

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Mujtaba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check-in, highly responsive to our needs, and very clean and comfortable for our large family.
Stayed 1 night in Jul 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very clean but poorly maintained.
Stayed 2 nights in May 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to York
Lovely hotel, close to train station and tourist attractions. Hotel is situated in a lovely quiet road with lots of shops and places to eat. Staff at hotel were friendly and helpful.
Castle walls walk
Diamond guest house
York Minster
Stayed 3 nights in Apr 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night for a gig
Huge room well equipped. Very helpful host.
Stayed 1 night in Apr 2022

8/10 Good

Laura

Travelled with family
Liked: Property conditions & facilities, room comfort
Big room, nothing special, but good for the money
Nice big room, no staff what so ever there so it was self check in etc, it said breakfast when I booked it but alas no breakfast or staff. No hot water when I wanted to bath me and the kids, however, despite this the room was really nice and big and actually for the money I would go again. We did find a t shirt and tooth brushes that was not ours so maybe the cleaning team could be a bit more vigilant.
Stayed 1 night in Apr 2022

4/10 Poor

Kay

Stayed 1 night in Apr 2022

8/10 Good

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people who owned it or worked there were friendly and helpful. The man carried my daughter's case up the flight of stairs. He told us where the towels were kept and other things. The shower makes an awful lot of noise and needs seeing to. Also, some wet on the floor near the sink when used which needs seeing to. Apart from that a pleasant stay with a TV and a fridge. The fridge was a great surprise and loved getting fresh milk so we could make tea. The TV was under a slope so we had to watch our heads and think there should be a warning note to say duck our heads! We were greeted warmly when we arrived and left. Freindly people.
Stayed 3 nights in Aug 2021

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Donna

Travelled with partner
Liked: Staff & service
Not far to walk into York, room was basic, clean. Bed comfy, communal staircase and hallway in need of redecoration.
Stayed 2 nights in Sep 2021

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a lovely stay at the Hotel, very friendly welcome. Was very clean and tidy. Would definitely recommend.
Stayed 1 night in Sep 2021

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy customer
Family overnight stay. It was central as only 10-15mins walk into town. Park nearby for kids. Best night sleep. Owners and staff very helpful and friendly. Would definitely stay again.
Stayed 1 night in Jul 2021

8/10 Good

Steven Michael

Fire alarm went off ! Two men tried to kick door in to wake a friend poorly organised !!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2021

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Ammy on 21 Mar 2020
We are happy to know that you liked our services, Katrina! Have a pleasant day ahead :) Regards, Ryan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Decent accommodation and very well priced
Stayed 1 night in Feb 2020
Response from Ammy on 3 Mar 2020
Hi, We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

10/10 Excellent

Rachel, Mansfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Accommodation to stay at, They let us check in earlier then 1pm which we was extremely grateful for.
Stayed 1 night in Feb 2020
Response from Ammy on 2 Mar 2020
Hi Rachel, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Get organised!
We arrived at the guest house in a cold evening, we had no code to get in, we rang an office who couldn’t find neither my name nor my booking number, I was asked to ring another office...eventually we got a code for the door, but doing all that in a cold and noisy street was extremely unpleasant. Great lack of organisation. This GH isn’t own by a private couple as it is often but a company and every exchange is done by phone. Not pleasant at all.
Stayed 1 night in Jan 2020
Response from Ammy on 31 Jan 2020
Hi, Catherine! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
There was heating in the main part of the house, but none in our room. It was a very cold place to stay.
Stayed 3 nights in Dec 2019
Response from Ammy on 8 Dec 2019
Regret for the trouble caused. Thanks for notifying this issue to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Ammy.

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely lovely couldn’t fault a think about this hotel from start to finish
Stayed 1 night in Nov 2019
Response from Edward on 29 Nov 2019
We appreciate your feedback, Jenny! Have a wonderful day ahead :) Regards, Edward

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large room, clean and comfy and everything near by.
Stayed 1 night in Nov 2019
Response from Ammy on 21 Nov 2019
Thank you so much for the wonderful rating, Ann! It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

10/10 Excellent

Michael

Stayed 3 nights in Oct 2019

8/10 Good

wheeler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive as we were there for our son starting university and all prices hiked up . Stay was good but average
Stayed 1 night in Sep 2019
Response from Ammy on 4 Oct 2019
Hi, Wheeler! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Ammy on 20 Sept 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

6/10 Okay

steve

Disliked: Staff & service, room comfort
What no beer
Booked two rooms and when we arrived we where shown to one ,got the second room after some delay Rooms booked and advertised as deluxe triple ,no way Ended up after my stay with a bad back as in the room there was a wobbly chair and an even worse stool. Advertised daily house keeping ,must have forgotten on the days we where there As a grown man I don't like being told that if I drink in my room its £50 fine would watch for that Parking we had to pay for permits ,again not advertised when booking Would not stay again
Stayed 2 nights in Sep 2019
Response from Ammy on 16 Sept 2019
Hi,Steve! Regret to hear about the unpleasant experience you had with us. We want to ensure a genuine and relaxing experience for our’s and this is not what we’d want to continue further. Request to treat this as an odd incident and we hope this won’t impact our opportunity to serve you again. Looking forward to enhancing your experience with us. Regards, Ammy.

10/10 Excellent

Dipesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The service was good. Rooms were clean. Would definitely use this again.
Stayed 1 night in Aug 2019
Response from Barbara on 28 Aug 2019
Hi Dipesh! Thank you for giving us a shot and even more for leaving us this review. We’ll feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Barbara

4/10 Poor

Mrs. S

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We would never in Diamonds guest house again
The breakfast was in a basket. There was 3 staying in a room, but the landlady brought 2 bananas and 2 bowls with cornflakes and UHT milk. We thought there would be a cooked breakfast. There was no plug in the sink, which made it very difficult to run water into the sink. We would not stay in Diamonds guest house again. We were very disappointed in Hotels.com.
Stayed 1 night in Jul 2019
Response from Ammy on 9 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Good

Hannah-Kelly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from Ammy on 9 Aug 2019
Hey! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ammy.