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"The room we were assigned had no window and was very hot. The staff got us a fan, as the air conditioning is centrally controlled rather than adjustable by individual room, and they had it set too warm. We also experienced a minor issue with the toilet, but they attended to us promptly."

"I was staying there but it was not good. I made a reservation because I could have breakfast but when I arrived at Shilla Stay Mapo Hongdae. I felt something strange when I said I couldn’t have breakfast. I made a reservation at Severance Hospital because l am sick. Shilla Stay staff told me l shouldn’t smoke, so I was very happy, because I have got allergic to cigarettes. I expected no one to smoke. However, I moved to a room first night because of the smell of cigarettes there and l protected many times but the smell of cigarettes still lingered and my cough was everynight and I have never slept peacefully due to headaches and coughs. I asked for a headache pill because I didn’t have one, but they said they couldn’t give it to me. I had a hard time during the two weeks stay. I was encouraged to move only rooms when I complained to staffs. Suffering from cigarettes, I came back unprotected. Due to my health problems, l also got insurance during my stay at Shilla Stay Mapo Hongdae. They didn’t help cigarettes smell. I feel like l just wasted money and l have been living in a cigarettes hell. "

"Staff was amazing from the get go. I had some questions prior to our stay and they responded To my emails right away. We stayed here for 2 nights only but of the 3 hotels I booked in Seoul and Jeju, they had the best service, from the front desk to the security staff. Accessibility to the Lotte mall and airport a huge plus!"

"Great concierge "

"Staff are warm and friendly"

"Great experience all around. "

"Amazing hotel and staff."

"New and clean hotel, great breakfast spread "

"Great amenities, clean room, nice neighborhood. The bathtub is just a little high for me, but it was manageable :) "